Appliance Repair reviews in Daphne, Alabama

Great service and I appreciated the offer for an earlier appointment than what was originally given.

Rendel was professional, personable and efficient. A complete class act.

Technician was detailed and spoke with the rep from 2_10 Warranty..

Trying to call the Store that's 20 minutes away from me to check parts availability and can only get a robot or someone based in India that doesn't speak enough English to be intelligible on the phone. What is wrong with having employees at the specific store listed answer the phone?

Technician Rob was really great: efficient, friendly, and very knowledgeable about my refrigerator annual servicing.

Great tech. Only gave a 5 because an air
compressor is no longer available.

He was very knowledgable and professional and explained things very clearly for me.

Repairman did a great job. Very Professional. Unfortunately, he installed the part and the icemaker STILL DOES NOT WORK. It has been 2 months.

I purchased a GE washer that had many cycles which I loved and used for over a year. Recently the washer stopped draining and spinning out. When I called the warranty company they sent two young men from Sears. After telling me they cd find nothing wrong they gave me a lecture on how to use the washing machine. They said I cd no longer fill the washer up past medium and I cd not use the other functions, only normal wash. With that said why did I buy a washer with bells and whistles that I can no longer use. Of course I used the washer per their instructions and guess what, it still does not drain and spin. I have called back for another technician and I was told it will be at least another week before they can send someone. So you ask me if I’m satisfied, you take a guess.

The tech. Was professional he explained and showed me photos of the problem with the washer.

Problem did not involve major repair. He did a good job guiding me regarding the issue.

He was very polite and professional.

Very polite and professional. Great job.

Jason was professional, knowledgeable, and thorough in diagnosing the issues with our washer and resolving them

Prompt. Knowledgeable and competent. Explained things to me and petted the dog. 100% approve. 😊

Armando came to my house, plugged in the washer, tried to run it. When the washer did not run correctly, Armando went outside, said he talked to choice home warranty and that they were going to replace the washer. Had me sign an estimate document for parts replacement which was weird, and left. 10 minutes later, I received an email from choice home warranty stating that the claim was denied and that the parts that were replaced by Armando previously were installed incorrectly so they were not going to replace the washer or pay to have the parts purchased again nor for the labor to do it. If I could give zero stars I would.

Robert was very knowledgeable and nice. He knew immediately what was wrong with our washer and it didn’t take him long to fix it.

Excellent job diagnosing issue with washer and providing an estimate for repair which helped decision to replace washer and also dryer because spouse wants paired appliances. Clean workplace and overall work.

No one showed up.
You collected your fee on line.
I received a text claiming the technician was at my location but no one came to the door. I learned later that my dryer was declared not repairable.

Christopher G did not seem interested in fixing our issue... every answer was "It should.." or "maybe." instead of attempting to make sure the washing machine was working. Christopher G left a puddle of water in our laundry room and did not inform us. He was not sure if the problem was fixed he just assumed it was when he didn't hear a rattle sound anymore. I'm no expert but I think a test wash cycle should have been performed to make sure it drains correctly.
Now it's still not draining and it’s leaking underneath. Before he left he told my husband. "to call back if it's not working"… this could have been avoided if he made sure it was working before he left.

**UPDATE*** 11/20/23

New appt was scheduled for today. I was going to go to work late because it said est arrival would be 10:55. When it got close to 10, I noticed the time changed to 2:10pm. I called into work to let them know I wouldn’t make it. At that point I’m already mad cause I have to miss work. Then 2:00 comes around I notice no one has called or reached out so I start calling them. I go through the automated system and it says I don’t have an appointment today. I’m confused now. When I hang up I get a call from them saying that the tech had to leave and now they have to reschedule to WEDNESDAY! That is not my problem. How is there no one else to come out?! Now I’m even more pissed because not only did I miss a day of work for NOTHING I’m going to have to do the same Wednesday. I asked if I can be the first one since the inconvenience and was told “I’ll put it in the notes.” This is unacceptable, unprofessional and wrong. American home shield needs to change who they use for their repairs!

Robert was an outstanding technician. Everything was explained in an easy to understand manner. Work was completed in a timely manner. Professional job.