Sexton Lawn & Landscape

The lady with the country accent that answered the phone literally hung up in my face. Very rude and I definitely won’t be calling back. I’m sure they lose business because of her.

TLDR: This company jerked me around for 6 weeks and I never got my job done until I hired someone else. Communication was poor and office staff rude.
Absolutely would never recommend this company. My initial call to them was on 4/11 to request a quote for a small job consisting of removing a crepe Myrtle tree and 3 standard builder grade bushes all less than 5 years old that were planted too close to the house by the builder. In addition I wanted a small amount of sod removed around the existing flowerbed so that it could be expanded. Tracy came out on 4/15 and assessed the job and said I would have a quote the next day but that they could “probably do the work in the next week or so” . When I hadn’t heard anything by 4/18 I sent a message inquiring. I was told they had written the email address down incorrectly and it would be sent again. It was and I accepted the bid with some exceptions removed. From that point it was one excuse after the other about why there was late communication, the scheduler wasn’t in, he was confused about when I said I would be available for the work to be done, essentially pushing the job back several weeks. When I finally got a date pinned down (5/26) called the Thursday before to to confirm. A woman from the office called me back early on Friday only to tell me she had cancelled my appointment because “she hadn’t heard from me” Seriously! She was extremely rude and wholly unprofessional. I gave up, told them never mind I would find a more reliable and professional company to deal with.

Update: To the owners “clarification” of details. If you reviewed the file and call recording you would have noted that at the time I requested adjustments I also requested that the email address on file with you not be used as it was no longer in service and provided an alternative communication avenue. This was done via text message, so I have it in writing. At no time during any verbal or written conversation was there any indication that a deposit was required, significant information that just might be a useful part of the initial meeting when the job is assessed for a bid. In addition , given that MULTIPLE conversations were had as to the many setbacks to the scheduling one would think, in an effort to provide good customer service, someone would have picked up the phone to follow up on the missing components needed to proceed. Not simply cancel the job and move on.
As for an offer of “squeezing in” the job once you received a deposit, this was only offered reluctantly (and given with a fair amount of poor attitude) AFTER my extreme dissatisfaction of the situation was made known. I’ll also note that this “offer” was for several weeks later.
If you are to attempt to cover your tracks publicly you should have made sure you had your facts straight. Or at the very least communicate with your customer first.

I appreciate Caiden Bennett responding and looking into the issue with our turf. He followed up and assured us he is looking into our service to be sure the lawn is getting what it needs.