Appliance Repair reviews in Elmore, Alabama

Excellent service

Everything went great!

Great place to get your appliance fixed

Very little diagnostics performed because two people were needed to lift microwave down.

Took them forever to come back to fix my appliance, and they put parts in wrong. My insurance company had to call another company to come out.

The technician fixed one problem with my microwave but did not do a function check. When other problems were evident the technician returned to determine additional parts were required but after 2 weeks could not be found, and would not answer the phone or return phone calls.

If I could give no stars I would. We have worked with this company for over 4 months to get my dishwasher fixed. It is still not fixed. They have misdiagnosed the problem, ordered and installed the wrong parts, cancelled appointments, and will not reschedule my appointment.

Very professional, timely, efficient, cost friendly and considerate. Will definitely use them again for all my appliance needs. They were able to fix my fridge and stove.

It's too bad you cannot give 0 stars. This place is terrible. Techs that do not know their job, lies lies lies. Billing warranty company for a motor that is not needed, then after a week of waiting for it , thay call to schedule time to come out,. I take off work only for the fools to call and cancel saying "the part is broken we will have to reorder" .. How do companies like this exist?

This company was very unprofessional. The lady that answers the phones who I now believe to be the Co. owner hade no issues with raising her voice and speaking in a condescending , rude , and disrespectful tone. They have been working on the same appliance for over 5 months and have yet to complete the repair. I would not recommend to service your home

Find someone else. They looked at our fridge and the fan was broke. They said they would order it. Had to call twice to remind them. When they came back, water dispenser was broke. My wife correctly identified the line was frozen. They said it was not and instead insisted we buy a new filter. We bought it through amazon instead of them because of the aforementioned incompetence at ordering a new part. Put the new one in and surprise, it still did not work. I had to take apart the door myself and thaw the line. These people are the worse. Call them and they act like you, the customer, is an inconvenience. Our rental agency uses them so we do not have a choice. But if you have a choice, go with someone else. Heck, my wife did a better job identifying the issue than these amateurs.

Buyer beware. I was told a apart would need to be ordered and shouldn't take more that a week. After 2 weeks the parts came in and they came installed them and wouldn't you know it another part needs to be ordered. I call after a week for status and magically the part just came in. We schedule a install for the next morning when suddenly the part they just received is the wrong one and they have to re-order. I have waited for 5 weeks now for this company to do their job and yet still I sit here waiting on parts. There are better options in the River Region.

If i could give them 0 stars, i would. AHS chooses this company to handle their appliance work orders. They have been horrible! They come out to "fix" our dishwasher every couple of months, only to leave with no answers and a broken machine. We've often been told that parts were on order, only to later find out that they were not. As of now, we have not been able to use our dishwasher since April. IT'S SEPTEMBER!!!

The conversation with the lady scheduling appointment was very unprofessional. I would not recommend this company to my worst enemy. Not sure about the technician but my interactions with her is the reason I wouldn't use this company.

Let me tell you about this company. This is who American Homeshield sent out to fix our dishwasher. They've been out four times in the last two months--8 times total in the last year. We've told them exactly what the problem is - the dishwasher does not drain the last cycle. I've even come home an hour before the appointment and turned on the dishwasher so they can see that it's not draining. They have put in two timers and the other times basically just looked at it and did nothing. It needs to be replaced. So now they've requested for American Homeshield to send another company out to look at it. So a service fee and lots of missed work for absolutely NOTHING. They simply don't care. I wish I'd just bought a new one months ago to avoid all this hassle. I'm not sure who is worse though--this company or American Homeshield.

I'm not the one to write reviews, but my experience with this company has been bad. We read these reviews prior to going with this company and our insurance company American Home Shield assured us that this vender was reliable so I trusted their word. So with that said, it's been almost 3 weeks and our dryer is still out of commission. They showed up today to fix it, and the part was broken. Go figure. I called, the lady immediately put me on hold. I hope it gets better.

I have used them a couple of times over the years and was satisfied with their work. But almost a year ago we had them replace a part on our ice machine It did not fix it, I called and was told someone would call back to schedule a return visit to see what could be done. I called numerous times and left messages after that and to date, no call back, no return visit, nothing. So we are out 258.00 and no ice maker. I’m disappointed as I have recommended them over the years. I’m very disappointed.

Service call arranged through warranty company. I called them when they did not call within the 24 window only to have the associate tell me, at length, about how overworked the associate was. While discussing my appliance problem, the associate was confrontational, rude and condescending, interrupting several times and lecturing me like I was a 5 year old. When I finally, interrupting the associate for once, asked if they were going to do the service or if I needed to get someone else the associate said dismissively that it's my call. I said "goodBYE" and hung up. The overworked associate then somehow managed to find the time to cancel the work order before I could get it reassigned, forcing me to go through the entire process again. Will. Never. Go. To. Them. Again.

I used this company to repair my dishwasher. They called me right away to fix my dishwasher and they scheduled me within the same week. They were prompt and very professional when they came to my home. Tri County assessed the problem with my dishwasher and they fixed it in the first try. I will continue to use this company and recommend them to all of my family and friends. THIS COMPANY IS AWESOME AND HAS EXCELLENT CUSTOMER SERVICE!!!

The whole thing was seamless and a great value. I was told that the technician would be there before 10 and 12, and I received a text message that the guy was on the way shortly before 10. At exactly 10:00 Steven showed up. He did his thing for about a half hour or so and charged us a very fair price. The appliance is fixed and we couldn't be happier. I even felt compelled to call them later to let them know just how great of a job they did. I would not hesitate to contact them again.

Not good. They came out on a warranty repair...repair wasn't covered...no worries. I advised the tech I still need my dishwasher repaired....tech stated could do that and would need to come back with the part. Never heard anything from them again. Needless to say this appears to be a pattern. Unfortunate.