HVAC reviews in Fairfield, Alabama

We had PR Heating & Cooling Solutions Fairfield over and their technicians were really great with work and customer-accommodation. I cannot justify how awesome they are. I am highly recommending this wonderful company!

My experience was great. They kept to the original schedule for the installation and the follow up. The staff was knowledgeable and very professional, keeping me updated as the work progressed. The work itself was very thorough and high quality. At the end of the day, I was informed as to how to operate the system.

Prompt, professional service. Completed the project clean with no completes.

Driver on phone texting while driving in storm company doesn't care

Great reliable very knowledgeable about there work and the price not too bad will be using them more

Staff was prompt and professional my new unit is great, would recommend New Era for all you heating and cooling needs

Went through my warranty company, they never called or answered their phones. Their inboxes were also full. I’m sure they don’t exist.

So thankful to New Era Heating and Cooling!!! Great customer service, honest and very professional. Good company.

Called on a Monday to have my unit serviced. The reception gave me an appointment for Wednesday & said they will call me Tuesday with the time. I called back on Tuesday, since the receptionist didn't call me back and she gave me an appointment time for noon on Wednesday. Wednesday came and they never showed up nor did they call. I WILL NOT RECOMMEND THEM FOR ANYTHING.

I can't thank Jamie enough! We gave $400 to the original installer of our unit only for him to spend 6 hours in my house and leave us still with a broke furnace. Jamie came in...diagnosed the problem in 30 minutes and had it fixed in 15 minutes! Thank you!!!

This company offered quality service in a very professional manner. They came out in a timely manner and kept me updated on the service I needed. Would recommend to ours that are in need of quality professional service. I give this company on a scale of 1-10 and 10 being the best service ever a ten.

Very professional on time good quality all name brand equipment no off the wall branded equipment... Cant say much about the value as i really didnt shop around....i had a deadline and Jaimie was right on it and his professionalism won me over. Now the tech did damage a ceiling and dirtied up a couple of freshly painted walls but they gave me their word that when i get it fixed they would take care of the cost.......Will update later

Update to my previous review sorry its a bit late but the cost to repair the damage to the ceiling and freshly painted walls was 100 percent reimbursed by New Era as Jaimie promised. Man of his word I like that and have sent several referrals. GREAT COMPANY

If I could give this place negative stars I would . Home warranty dispatched these people out to my house . Never called to schedule an appointment. Called 20 times to get a response. Couldn’t get to me till 3 days later . The day comes and they tell us they can come to our house at 1000 then call and tell us the technician has to pick some tools up and then they will come to our house at 1200 . We call at 1300 to see what’s going on, they said they would call the technician and call us back No call back. At 1400 we call the office manager because we are Highly upset . Said that they were too busy and could come tonight or maybe tommorow . We cancelled ASAP with them. Do not give them an ounce of time or business. Worst company I have every dealt with in my entire life.

Great Company to do Business with!!
Customer Service was great and everything Mr Jamie said he would do was done !
Thank you ! From The Raspberry’s

I used this service for the first time and I must say I was very pleased with the service . Mr. Jamie was very professional and explained as well as showed me pictures of what it looked like before and after . I really appreciated the fact that he listened and gave me advice going forth as a widow it’s very hard to get someone to do what they say and you are always Leary about people because you know people tend to take advantage of us . I felt confident that he not one of those people . I will refer him to anybody I know and also will have him come back out in October to get me prepared for the winter . It was great to be able to support a business in my home town of Fairfirld Al. Blessings to Mr. Jamie and his office staff .

Jamie did a great job on our HVAC system. The company was a little tough to get in contact with, but after that the service was smooth and he even followed up to make sure that we were taken care of. Would definitely recommend!

Honestly…this is by far one of the best experiences I ever had with a HVAC contractor…from start to finish…the owner Jamie Gaines came to the initial consultation attentively listened all the needs were gave advice and professional feedback when needed…and prescribed what turned out to be the best solution for my family’s home. He even made sure to follow up with me to make sure I received all pertain paperwork and materials. His technicians were on time for the installation and professional and made sure they completed the tasked. I would refer and use New Era for all my HVAC needs!!! I recommend you do so too!!!!!

I recently had the pleasure of engaging New Era Heating and Cooling for HVAC services for a home warranty repair. Jaime and his team exhibited the utmost professionalism, quality of work, and extensive knowledge in HVAC systems.

From the outset, the New Era Heating & Cooling team exhibited a high level of professionalism. Their communication was prompt, courteous, and informative. They took the time to thoroughly explain the services they would be providing, outlining the process step by step, which instantly instilled confidence in their expertise.

When it came to the actual work, I was thoroughly impressed. The technicians arrived promptly as scheduled, equipped with all the necessary tools and materials. Not only did they complete the job efficiently, but they also paid meticulous attention to detail, ensuring that every aspect of my HVAC system was functioning optimally before concluding their work. The quality of their craftsmanship was evident in the results. I highly recommend Jaime and New Era Heating and Cooling.

Great company to do business with. Both my AC units went out and New Era provided me with a complete diagnosis on both units. I had several companies that came out that I was not satisfied with but New Era was thorough, professional, and gave me a very fair price below what I was previously quoted. The owner, Jamie is very knowledgeable, professional and answered all of my questions. The service technicians got me up and going now and I am COMPLETELY satisfied!

All I can say is WOW about New Era Heating and Cooling. Mr.Jamie was very knowledgeable about his craft. His level of service provided was unmatched. He was very professional, courteous and ready to work. This company come highly recommended for service. I will use them in the future for all of my seasonal services as well as any issues.

Thanks New Era,
Mrs. Evans
Satisfied Customer