Appliance Repair reviews in Madison, Alabama

Worst company on the plant. I dont know how they stay in business. Really bad choice Lowes. You chose this company for your warranty repairs?? Big mistake and the loss of a Lowes customer forever.

They came out quickly to help me.

Did a quick and efficient job in fixing my stove. Great job!

I'm not sure how they are because they never called or showed up for their appointment.

Great service! Nick is the best, very professional

They are very unprofessional and can't keep appointment that they set. Very unreliable. Very poor business ethics

They told my mother in law that they would be at the house 06/29 4-6 pm and it was a no call, no show. Our frieg been down since Thursday, and this was "supposedly" the earliest time frame.

Not all the parts Came in at the same time. Once the parts did come in took them too long to come and put them in. And it took10 days for them to come and do a 10 minute job. After they left we Found the light indicator cover to tell you that the burner is on broken off.

Nick did a great job explaining ro me what was wrong, and he immediately ordered the parts and when they came in he scheduled an appointment to put it on. Excellent service.

Nick, the repair man is great!! He’s professional and polite! He resolved the problems we had without any issues! Thanks guys and thank you Nick!!

Polite, courteous, punctual and knowledgeable. I will use use CTI again.

I was very impressed with the professionalism and the follow up. We were told our parts were not available for 4 months, so we were given credit for the purchase price. Highly recommend!

They cancelled 3 appointments without our notifying us. They took no responsibility and showed no concern. 3 weeks later our refrigerator is dying and we still have no service. I will never use this company.

Our repairman Nick was on time, friendly and got the work done quick. Answered any and all questions we had. I’m very pleased with CTI. They haven’t let us down

Great company so far!!! I called after having issues with another company. They came out the same day and diagnosed our issues . I was very pleased with the guy that came out and his knowledge of repairs.

Nick was great. Came out and identified the problem, ordered the parts and installed them. This was an American Home Shield service call. I was very satisfied.

We have been very happy with Nick and his service. He is professional and knowledgeable. He has serviced our refrigerator on several occasions and we have been really pleased!

Nick called to say he was running late, I really appreciated it since he was coming out on Sunday. He found our problem and had it fixed in less than a hour. Very nice, highly recommend them.

Was contracted through Lowe’s for a Blinds estimate on my new home, and hopefully a blind install too. Originally they told me December, 4 between 7 and 11. I told them that my pre home walkthrough was that day at 9am and the home was vacant and needed an exact time. She told me I was on for 7:30am. Arrived at my new home on December 4, at 7:30. And 8am I called to see what was going on. She then told me I had my days mixed up and it was December 11. What!!!!!!!!! Called December 10 to make sure and she said the time was from 7-11. I told her again I’m very busy and this house is still vacant. I’m not going to sit for 4 hours. She then said oh, it’s 8:30. When previously it was 7:30! Well, no one ever showed up or called. I will be contacting Lowe’s to try snd get my deposit back. Great amount of unprofessionalism with this company. Seems like they never have there stuff together.

Unprofessional with a need for better customer service representatives. Scheduling is a joke, Noone wants to sit and wait in a 6 hour window for a repair man to show. You call the place and they act as if you are an inconvenience to them. If they can't handle the workload they should reconsider their contract with with these big retailers.

Well their customer service is very slow and seems to have several layers which is really frustrating. But, onve the tech does get assigned he's on time, very professional, knows what he is doing, and is great to work with. So we are very happy with him not so happy with customer service phone operators.