Landscaping reviews in Madison, Alabama

Company left us high and dry. Signed contract in mid-June for concrete work to be completed by late July. Called in late July and was told there were two jobs ahead of us and it would now be mid-August. Received an email in mid-August that was sent out to all customers saying there had been weather and Covid delays. Didn’t hear another peep for 2.5 months. I had to call them and was given generic excuses as to why I was completely forgotten about. Didn’t take responsibility and didn’t try to keep us as a customer. Now we are without our concrete until the spring. Don’t waste your time or money with this company!

I had some pavers placed around my back screen porch and a flower bedding put in front of my home. They did awesome work always done within two days and they cleaned the area really good. I highly recommend Legacy outdoor services.

Amazing work! Went above and beyond, we were very satisfied. We had them come out for lawn service / hedge trimming / tree trimming / bush removal as well as lawn mowing, and we would definitely use Legacy Outdoor Services again in the future.

I had drainage work done and these guys did great. Paul and his crew got on the work quickly and worked hard to complete the job through some very difficult conditions. Austin ran the crew and he was an expert at his work and went well beyond to finish a french drain, grading and downspout pipes to the street. Austin is a fine person to work with as well as his second in charge Abraham.

I would not use this contractor again, nor would I recommend them to anyone else. They did a drainage project for me where I explicitly described the design I wanted and it incorporated solid PVC pipe. On the day of the job, the workers showed up with corrugated pipe. When I called the owner, he stated that PVC would be $800 more, so feeling like I didn't want to start over with another contractor, I told him to go ahead. Then I found out that a portion of the water to be drained to the street running from the downspout was going through perforated corrugated pipe (pipe with holes). They assured me that the water would be moving and would not leak out into already saturated ground (yeah, right). Then I came home to find that the grate to catch water coming off the sidewalk was about 1 and a half to 2 inches away from the sidewalk, requiring the water to run over dirt before entering the grate. The owner tried to tell me that it would be no problem and the bare dirt would not erode despite water constantly running over it. I insisted that concrete be put between the sidewalk and grate to keep the water from washing out the dirt. When I came home, I found they had used a type of caulk between the grate and the sidewalk, and had done a messy job of it, I don't know if that much caulk will ever cure. After two days it is still soft. Additionally, where they cut through the curb, the re-concreting was extremely poorly done. It looked like they didn't even use a trowel, much less a curbing tool. It looked like they basically packed the concrete on with their fingers and left it. Part of the contract called for doing a brick border along the sidewalk. After I paid them for the portion of the contract for the drainage, they informed me that they were waking away from the contract and that I needed to find someone else to do the edging. The pity is, the subcontractor they had lined up to do the masonry work actually sounded very competent. Bottom line, this is a company that, in my opinion, cut corners at every opportunity, poorly designed the project, provided shoddy workmanship, and then walked away with nearly half of the contracted work unperformed.

I never like to leave bad reviews and always try to keep them positive, but I contacted this company to help with some backyard design and remodel. I had a meeting scheduled with Jacob this past Wednesday and when he was 30 minutes late, I called the office to make sure nothing was wrong. Jacob called back and offered no apology for being a no-show but we rescheduled for today. It's a hour last our appointment time and he didn't show up again with no call and didn't answer his phone. If you can't be professional enough to keep scheduled appointments, twice, you're not a company I want to work with.

Loved working with Legacy on my landscaping and hardscaping. They have a lot of creative ideas and deliver as promised. Their employees were respectful and pleasant to work with. I'll be contacting them again when I install a pergola and some additional projects.

Called and tried to get an estimate to install landscaping in the rear of our newly purchased home and we're told we're outside " Legacy's service area" I wasn't looking for weekly lawn service I was searching for a one time landscape install. Their website says they provide this type of service, and their office says they service parts of Owens Cross Roads, but don't cover where I live in Meridianville. A check of Google maps shows it's basically the same travel distance. Must be nice to be doing so well that Legacy can afford to turn down a job, sight unseen.

Legacy outdoor has serviced my home grounds for several years. They installed a designed row of arborvite trees along my rear property line that are very healthy and provide a natural green screen of privacy. Otherwise they have come out annually to do some re-mulching in my flowerbeds and have given them thst extra spark in appearance. If you have some landscaping issues or need suggestions I would recommend them. They are honest and do good work.

I chose Legacy Outdoor Services for a flower bed landscaping project last year and recently for a drainage project. The owner, office staff and workers were all very knowledgeable, professional and a pleasure to work with. I was very pleased with the work as well as the follow-up to ensure my satisfaction with the projects.

Our experience with Legacy truly deserves 10 stars. From first contact they have been the best company we have ever worked with. Everything was done timely and professionally. Quality is top notch. They have shown quality of work ethic beyond measure. We highly recommend this company. During this difficult time with Covid 19, working with everyone at Legacy has been inspiring and uplifting.
Great company !!

Legacy Outdoor Services has a great team of people and are so easy to work with. We hired them to do some ground prep work before we installed our above ground pool. The workers were very courteous, polite, and always showed up on time. We couldn’t have asked for a better job and highly recommend them!

Legacy did an awesome job! They installed a polebarn, addressed drainage issues we were having, and gave us a driveway makeover. With all the rain we've been having, I'm very happy with the drainage. Highly recommend Legacy Outdoor Services.

If you need landscaping done give Legacy a call. They do all kinds of work, but we personally had hardscaping done. They came out, viewed our patio, designed a new layout, tweaked it a few times to get it within our budget, and completed the work. I even reached out to several other companies in the beginning stages. Legacy gave us the best design with the best cost. We worked with David the majority of the time. He and the company are professional. Extremely courteous and will answer any questions/concerns. Two thumbs up.

Legacy Outdoor Services is the only service of this type that I will use. They have done multiple projects for me over the course of the last few years. Their workers are always respectful and courteous. As a woman with workers on my property, that is very important to me. They truly go the extra mile in making sure that I am completely satisfied with their work. Whenever the opportunity arises, I am happy to recommend Legacy to anyone who needs work done, and I do so with the utmost confidence in the caliber of work that they will provide.

First let me say that my wife and I are extremely pleased with the work. More importantly, Abraham and his crew were phenomenal. They were cognizant of the fact that my neighbors and I are all working from home and kept the noise at a minimum. They went out of their way not to leave a mess after the first day after asking what our HOA restrictions were. When they were finished, they had filled in the large hole my dogs had dug and placed down a few pieces of sod to cover some bare spots. Truly outstanding service.

Lastly, when they were finished, and before they left, your team saw one of my neighbors struggling to unload a trailer. They offered to help unload the heavy item for him. They were truly great ambassadors for the company.

We have some pretty grand plans for our back yard that will stretch over the next couple of years. After this experience, I guarantee that we will be reaching back out to Legacy Outdoor Services.

We chose Legacy Outdoor Services to implement the first phase of a multi-year landscape plan for our new house. It was an excellent experience all around and we are very, very pleased with the results. Everyone there is a pleasure to work with. Paul walked through the project with us when he did our estimate, and proposed several changes to our designer’s plan that were improved solutions to fix our yard’s drainage challenges. Jessica, the office manager, was always responsive to questions, and Tami did a great job hunting down the plants we selected — which wasn’t that easy in September. When they couldn’t find the specific plants on our plan, she collaborated with us to select acceptable substitutes.
Austin, our project manager, and his crew were wonderful. They are great guys, hard workers, and do an amazing job. Even the installation was a collaborative experience. Austin suggested an additional dry creek bed on the side of the yard to deal with the excess water that funnels into our yard from the neighbor’s driveway. We are looking forward to working with Legacy again next year when we install the next phase of our landscape plan!

Where to begin?

Legacy did a large backyard project for me during a pool installation. I contracted Legacy to do grading, backfill, retaining wall, and concrete work as a part of this job. The frustration I experienced throughout the work cannot be expressed enough in this review. Not only was Legacy terrible at communicating, Paul (the owner) outright blamed me for problems that were encountered.

Paul helped lay out a plan with me verbally, but never gave me any drawings or CAD work with what was to be done. This resulted in me having to spend every single day watching the crew work to make sure mistakes weren’t being made since Paul very rarely showed up at my house. Here’s a short list of things that went wrong:

- Legacy delivered 3 separate loads of gravel and dropped them in the street in front of my house without notification and without a plan to use the gravel for several days. No safety cones, no reflectors, nothing. Just a gray mountain of gravel that was a huge risk to traffic during night hours.
- My retaining wall was built several feet from where it was supposed to be based on our design.
- The stairs for my retaining wall were built crooked and with no plan for consistent step height; the crew said they’d just figure it out by shortening steps along the way.
- My concrete has multiple areas of inconsistent mixing that has resulted in it literally breaking away like wet sand. Legacy repaired one of these areas, but has refused to return my calls for warranty service to address the others.
- The drainage plan Paul told his crew to implement was one that would result in 1/4” drop over 40 feet. Code is 1/4” per foot. When I confronted Paul about this, he expressed frustration at me and said I should listen to him because he knows what he is doing.

This project ended up taking months to complete because Legacy continued to prioritize other projects in the middle of my work, forcing me to wait for the crew to return (sometimes for weeks). When they did show up, it was unannounced so I really had no idea what to expect day to day.

I don’t blame the actual landscaping crew for any of these issues - the workers were friendly and hardworking. I believe Legacy management has set them up for failure with the way the business is being run by cutting corners on project planning and supervision.

When it came time to settle up on payment, Legacy presented me with a list of additional fees they had itemized during the course of performing the work at my house. Never was a single one of these fees discussed with me at any point during the course of the work. I signed change orders based on some additional work I requested along the way, but this did not prevent Legacy from making up an additional list of items they thought should be charged extra.

In the end, the completed work is acceptable and the price was fair, but it came at a massive mental investment in dealing with frustrations along the way. If you’re planning a big project, I highly suggest you reconsider using Legacy and look for alternative contractors.

We recently contracted Legacy Outdoor Services to do some major landscaping. We highly recommend them since they were professional and did an excellent job. The work called for removing some very large holly trees and a large yaupon, and replacing several 13-year-old bushes along the front of our house.

Paul came to our house to create a long-term plan that not only included this project, but additional work that we want to have completed later. He listened well and thoroughly assessed our needs. We received his estimate the next day.

Tami is very knowledgeable about plants and bushes and showed us pictures of her ideas on her laptop. She designed an attractive plan for our front yard and went to several local nurseries. She personally supervised the placement of bushes around our house.

Abraham and a small crew reporting to him removed the old plants, planted the new ones, and mulched the beds. They focused on their work and cleaned up the area each day before leaving.

We are pleased with how this project turned out, and we look forward to the next phase and beyond with Legacy Outdoor Services.

Legacy Outdoor Services did a most beautiful job landscaping my front yard. They installed a stone border around my flower beds and perfectly matched the stone with the stone on my house. They added so much color to my yard with yellow, red and green shrubs and added even more color with flowers. It is outstanding and I am extremely pleased. The landscape workers are very professional and polite. They were always on time and did what they promised each day. The owner, Tami, came by most days to ensure that I was happy with the way the job was going. They are very flexible and allowed me to do add-ons as we progressed. I plan to re-landscape the back yard next and I will be using Legacy. Their work is excellent!!!!

We hired Legacy Outdoor Services for a drainage issue. We quoted several other companies as well. Not only did Legacy provide a detailed quote with the scope of work to be performed it was very priced very competitively. The entire staff is to be commended. I was kept informed as to when the job would be started without having to follow up. When the crew arrived they were well prepared and ready to work. This is by far the best crew I have seen. They worked extremely well as a team. This was a messy job to say the least. The clean up was amazing. When they left you couldn’t even tell they had been there! I would highly recommend Legacy for your outdoor needs.