TDI Services

Eric called before he arrived and conducted himself very professionally. Work was completed in a timely manner and no mess was left behind. Very pleased with this termite treatment visit.

I "had" been using TDI Services for many years. Up until this year, I could easily have given them a 5-star rating. But it seems that since they were bought out by Fairway Lawns, things have changed. Here are the main facts, as i see them:
1. TDI Services seem to have problems returning your calls, especially when it comes to the technician.
2. TDI Services have a problem scheduling treatment, even after multiple calls to their office to get a treatment scheduled.
3. The technician has changed several times over the past couple of years which leads to unfamiliarity with one's property.
4. Technician doesn't seem to know how to use their equipment properly. On the last visit, I could see that their riding granule thrower was not properly dispersing the fertilizer/weed killer that was coming out of the machine. I stopped the technician and told him what I was seeing to which he replied that the machine was just throwing out the granules when needed? Not sure what that meant but I subsequently let him continue. Now, several weeks later, I have more weeds in my yard than the yard has ever had since I first started using TDI. I had to walk my lawn and manually spray weed killer; 3 to 5 weeds to every 4 square feet of lawn.
5. (This may seem like it should be put on Fairway Lawns site but TDI is Fairway Lawns) I called Fairway lawns about them possibly taking over my lawn service but:
a. They failed to mention that they had purchased TDI.
b. They are very aggressive, almost to the point of almost yelling at you trying to convince you that they are the preferred lawn care service.
c. They are very persistent in calls even when they are told that they would receive a call back to let them know my decision.

I think these are the main issues that I have.
The timing with their issues with service does seem to coincide with them having been purchased by Fairway lawns but I can only guess that this is what has caused their issues.
I have fired TDI even though I would really have preferred to keep them as my lawn care provider. Very sad.

Desmond Green is our tech and he is a hard worker and very thoughtful to our needs. We highly recommend Desmond and TDI.