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Jason is awesome! Thank you for your excellent service!!!

If your home warranty people send this company out to you immediately ask for a new company. They are unprofessional and they not good at all. The technician came in my house looked at the ac unit and said I need a new one. The company told me that when their technician come out they not suppose to diagnose anything and that the first technician did me a favor adjusting my ac unit in my attic because it was leaking which was the reason they was called out for in the first place. The first technician came out on Monday said the reason ac unit was leaking was because it had shifted so he straighten it and cut the ac unit on said it was good. Tuesday I had water running through the ceiling then it collapsed. The first picture is be for he suppose to so called fixed my leak . It had water damage . The other picture are after they fixed it you can see the water dripping.

UPDATE: 12/11/2023
Kristen kept her word and made sure that we got taken care of Leroy and Derek made to to address any and all concerns we had as they fixed the issues with the drain and safety switch. Now a month going strong the unit has shown none of the previous issues and we are very happy.

UPDATE: 11/7/2023
Kristen contacted us about the issues and scheduled a team to come out and fix the issues from initial install. Today a team of four gentlemen came out and repaired the drain issue, installed a new drain safety switch, and verified that the heating and cooling were operating correctly before leaving.

In May of 2023 because our AC wasn't cooling the house and was blowing warm air. The first company they sent was respectful, helpful, and a pleasure to work with. When the repair was not enough in June 2023 the warranty company sent in a new company, Zippers. The supervisor Jason was quite rude and condescending insisting that if my husband needed to know about what needed to be done that he should call him directly instead of just sending an email with the issues, what need to be fixed and are options. Jason tried to convince me that I I needed to go through them directly and pay out of pocket for a new AC unit in the amount of about $8,500 rather than use my warranty company because the warranty company probably wasn't going to pay more than $1,500 if that much and it could take weeks before they got approval. When I stated I did not have that kind of money lying around to just throw at him to replace the entire AC unit. He said we could just finance with him and he could have that done within 24 hours. Despite me saying multiple times I need to discuss it with my husband and I would like information to share with him. He told me just to have my husband call him and he would discuss what was needed to be done with him so they could come to an agreement. Jason made sure to tell me that if we didn't go through them directly and pay out of pocket, either cash, credit card or through financing that they would not warranty either their work or the parts that they used despite the fact that they ordered all of the parts and they were doing the work.