Swimming Pool Contractor reviews in Mobile, Alabama

Great work cleaning large residential pool and unclogging skimmer.

James is very knowledgeable.

Mr Harrel came to work on our pool and essentially ghosted us after he could not figure out what was wrong.

I had a very reliable person who got the job done swiftly and correct. I recommend this pool service to everyone

Very responsive and prompt. He’s very knowledgeable and has equipment and chemicals already in hand.

Genesis has been FANTASTIC, and James has taught me a lot of great best practices.

I had a horrible experience with one of the techs by the name of James, he was very unprofessional and tried too cheat me out of my money , I would not suggest this pool company especially if James will be your tech VERY RUDE AND UNPROFESSIONAL..,,

Does an excellent job!! Knows his stuff! He always comes when he says he is going to and our pool always looks crystal clear!

Very professional. Looks like I have found an honest and reliable pool contractor for my pool repairs and upgrades! So pleased with my new control panel.

He rarely comes when he says he will. Told me he could clear up my pool in 3-4 days. That didn't happen. He told me he'd be here on Saturday, it's now Thursday and I haven't seen or heard from him.

DO NOT DO NOT DO NOT deal with Jane's Harrell at Genesis Pools. He charged me 300.00 dollars for parts that may have cost 100.00 then before the job was complete I paid him 200.00 for a days labor telling him I didn't like to pay before the job was complete. Then he writes me saying he ran a business and didn't show up to complete the job. DO NOT DO NOT work with this man or company. He told me to call him when I wanted to run my pump. COMPLETELY DISSATISFIED Robert Myers Trackside.

Genesis Pools did a wonderful job !!
The pool has been covered for the better part of five years and the liner disintegrated. James got the new liner installed and looks fabulous. He was very informative with the status of his progress. We had a delivery set back and weather delays and he kept me informed throughout the entire process. Great company to work with and did beautiful job! Thank you James!!

So happy with how clean my pool is! It looked like a swamp, and he can back everyday for 3 days time to make sure everything was clear and cleaned out. Anything that may have settled overnight he made sure he came back to check til it was completely clean to make sure the job was thoroughly done. My pool went from a swamp to crystal clear in just a couple days. Very happy with my service from Genesis pools

This was by far the worst service I have ever received. The technician came to my home, spent less than 30 minutes, and tried to charge me $150.00. The pool only stayed clean for two days. When I contacted him the following week, he demanded another $300. He would do this often.

He never scheduled proper appointments he would just show up unannounced and expect me to be home. On one occasion, I even apologized for not being there when he popped up and asked him to provide an invoice, but he never did because he knew he hadn’t actually finished the job. Instead, he kept telling me to “come outside” so he could show me how to do the work I was paying him to do.

After selling me $90 worth of chemicals and promising they would keep my pool clear all summer, the pool was still full of algae.

He would often claim the job was finished, but when my daughter and friends got in, the water was green with algae. He still expected payment for that.

To make matters worse, he even tried to blame me for my friend not paying him, as if that was my responsibility. When I asked for a refund of a preorder he refused to pay me back he blocked me, and even tried to charge me for his gas after popping up without a set time.

His service is unprofessional, overpriced, and completely unreliable. Do not waste your money.

Genesis pools has been a life saver for me. Bad experiences with other companies. Honest, hard working, and going the extra mile with out asking. My life is easier now.

This is a 5 Star Service! James was prompt, communicative, and always performed quality work. As an out of town owner, I knew when I called that the work would be done quickly and professionally! Can't recommend enough!

James has done many jobs for us on our pool. He does excellent work and has the best rates in our area. I would highly recommend him for any pool need!

James Howell at Genesis pool service is outstanding! We have a huge above ground pool that we considered taking down until James took over the maintenance. It is sparkling clean. He always lets us know when he is on his way and is always on time. Highly recommended!!

Deceptive, disrespectful, and harassing.

We hired this contractor to install a pool liner on May 5 and it was finally installed on July 10. We paid a $2,500 deposit. Over several weeks, we were told the liner had been ordered and was in production. Later, the contractor acknowledged that the liner had not been ordered and that our deposit had been used for unrelated personal expenses.

He offered us a $500 discount due to the delays and confusion, which we accepted. When we asked if he would consider adjusting that amount, he withdrew the discount and became increasingly difficult to work with. Despite being asked “multiple “ times by myself and my husband to communicate with me directly—as we thought this may become a legal matter to get our deposit back. I’m the title holder to our home. He refused to do so and would only speak with my husband.

After the work was completed, we received an invoice for the full amount, not including the discount. Almost immediately we began receiving repeated messages requesting immediate payment, including one at 6:00 a.m. the following morning. While we had always intended to pay in full, the persistent contact and tone felt unnecessary and stressful.

We paid the full balance early that morning to close out the job. While the liner was installed, the overall experience was disorganized and unprofessional. We would not choose to work with this contractor again. Addendum to My Review of Genesis Pools

I feel compelled to respond to the business owner’s public reply to my original review.

First, there were no scheduling delays on our part. Mr. Harrell repeatedly gave us excuses for why the job was being delayed—ranging from vendor issues to weather—but ultimately, we discovered that he had not even ordered the liner when he claimed he had. That is a key reason we questioned the integrity of the process.

Second, we were never withholding payment. We were invoiced late in the evening, and despite receiving repeated, harassing messages from Mr. Harrell starting almost immediately after we received the invoice we paid the invoice in full the very next morning, within hours of receiving it. The implication that we were “playing games” with his money is simply not true and misrepresents the facts.

His public accusations and mischaracterizations are not only deeply offensive but libelous. His statements about me, including allegations of manipulation and “extortion,” are false and damaging.

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Public Notice: Cease and Desist Request

To James Harrell / Genesis Pools:

I am formally requesting that you cease and desist from all further contact with me, my family, and any statements—online or offline—that reference us or our business. Your repeated, unwanted messages and public defamation that continue even two weeks after we paid in full have crossed into harassment. This matter is now in the hands of the proper authorities.

Let this serve as formal notice: Any further contact or defamatory communication may result in legal action, including a restraining order and civil claim for defamation.

Brian was super responsive and got to us as soon as he was able. He gave us new pool owners lots of great information and was able to get our pump back running! Highly recommend!

We are in the process of having our pool installed (the digging and plumbing are complete) and Blue Haven has been amazing! Our project manager (Richard Ingle) and the senior project manager (Mike Jones) have really gone above and beyond! Their communication is excellent and I have full faith in them. Laura and Christa were great for design, too. Can't wait until my pool is all done!

Update: Our pool is complete now, and we are so happy! It is gorgeous and was finished ahead of schedule, but most of all, I’m blown away by how professional Blue Haven, especially Richard, was. He is an excellent communicator— frequently texting back within minutes, and he let us know what was going to happen every step of the way. What he said he would do, he did. I have nothing but great things to say about Blue Haven and Richard. I also was amazed by the dedicated work crews and their skill level. Will recommend Blue Haven to all my friends!