All reviews for Bill Bradley Services

Aubrey and Aubrey did a great job servicing my AC unit. They went through good troubleshooting techniques explaining to me what they were doing and taking their time. They changed the A/C contactor and its running cold air better than ever and we've been in the house 5 years!

5 stars should be enough of a review. I've called them several times for plumbing, electrical, and AC problems. Quick response, great results, and the guys that did the work were very professional and the nicest people. Definitely gonna call them the next time something breaks. Or if I break something.

Best in class service. They came out with no hassle twice the same day i called to recheck my pump. Never asked for another dime. I will use them no matter how much someone can save me. Call Bill you will save bills

I used Bill Bradley for my plumbing services and Blake and Kendale did an exceptional job and I was so pleased with the professionalism that they showed throughout the week while working on my home. They are most definitely the best at what they do and they will be my first calls if I have any other problems with my home they may arise in the future.

We had an emergency clog for the inlet to our septic system. They were the only ones that had any available technicians on a Saturday afternoon. David and Gary showed up and went straight to work. They quoted the price upfront and stuck with that price even though it took a little more time than expected. Bill Bradley will be my first call every time. You guys have earned a customer for life.

The dispatcher is friendly over the phone and provides the service charge in advance. When the plumbers come out, they are able to look at the job and give fair pricing. Very friendly!!! I only use Bill Bradley. They always call before they head to the house. This reputable company continues in good service & integrity.

My best friend had a major issue with his toilet. He called Bill Bradley Services, and they came out right as scheduled at 9:00 this morning. The service members were professional, diligent and clearly very good at their jobs! Thank you so much for helping him with this issue. He's so relieved.

Technician was friendly and knew what he was doing and finished in a timely manner

Great company for years as well as clients on 3 projects of mine.

If you’re on a budget, this isn’t the company for you. I called needing someone to check out duct work for leaks and repair a leaking water line in the attic. A/C Tech shows up, doesn’t find anything wrong with the duct work, changed the air filter (using one we had), and afterwards charged me $135 to basically look in my attic and change an air filter. It was a $70 charge just for him showing up and $65 to look in the attic and change an air filter. Afterwards, I almost canceled the plumber, but decided to go ahead for the sake of convenience in not having to find/schedule someone else. It was $208 to replace a T and less than a foot of pex pipe, which was probably $5 in materials. The plus side is that they do show up quickly. The downside is that their prices are ripoffs. You’re basically backed into a corner because they’re charging you just because they showed up so you might as well have them make the repair. I won’t be using this company again for that reason.

Doing a second update to my review: after all the issues that we had during the install, I was very skeptical to allow BBS to come service the unit based on the maintenance agreement. However, in order to maintain the warranty on the new unit, I did allow BBS to come out to perform its summer maintenance. We had a wonderful experience with the technicians that came to service the unit. They were on time, performed the necessary service and the unit is definitely performing its job!

Update to my review.... After writing this review, we had multiple problems with the new unit. It resulted in BBS having to come out multiple times, and even send an expert from Birmingham to find out what the problem was. Ultimately we had to reduce the size of unit, and do a lot of new duct work. Ultimately, it took over 2 weeks to get the new unit "right". Normally, I would not go back and change a review, but given all of the circumstances of the issues we had immediately after my review, I felt that it was my duty to report an update. Further, I will not be using this company for any future needs on the second unit in my house, even though I have a free one year maintenance on the 2nd floor air conditioner that I received at an event hosted by BBS. I felt honesty about the problems we had is important in case my review is a deciding factor of someone looking to use this company.

Day of install: We had a three and a half ton Rheem heat pump installed by Bill Bradley. From the initial call to the final installation, the staff and technicians were fabulous. Very professional and courteous, answered any questions that we had, cleaned up completely and with the exception of having a top-of-the-line new heat pump, you would never have known they were here. It's extremely efficient and can't wait to see our electric bill drop dramatically from the older and worn out unit we had before. I strongly recommend this company for any of your heating, cooling and plumbing needs! So impressed with this company we are considering replacing an older unit on our second floor with a new state-of-the-art Rheem product as well. Honestly wish I could have given them more stars than five!

In November I reached out to Bill Bradley Services in search of a second quote on a water line replacement for our rental property. A technician promptly made it out and provided a detailed estimate which included two figures; $10,401 and $15,901. The higher estimate was in the event the pipe ran under the driveway and they had to dig up the driveway for repair.

Within a few days my husband and I agreed to move forward with the repair and opted for financing. We were told that to finance, we’d have to get pre approved for the higher amount in the event it was needed. We understood and agreed

Once work was started a gas leak was found. Not sure if it was coincidence or if the line was damaged once the digging for the water pipe started. Gas company was called out and it was determined that the gas line would need to be be replaced.

Since BBS was already there I asked for a quote to replace the gas line. It was provided, I agreed to it and I was told that it would be completed once the water line was replaced.

Moving on, the water line is repaired with no additional digging of the driveway needed. Some concrete on the path was broken but that was factored into the lower cost estimate and they said that would be repaired in 3-4 weeks once the ground settled. Great!

Fast forward a couple of days and I realize that the gas line has not been repaired. I call the company and it wasn’t scheduled because the job was marked as complete.

I expressed urgency as not having access to gas impacts my tenants. The scheduler said she’d pull the permit and get someone out soon. A couple of days later the gas line is repaired.

By early December both the water and gas lines are complete and in good working order.

I reach out on January 24th because the ground has settled and we’re ready for the path to be repaired. The scheduler had trouble locating our account but after getting details, she said she’d have the technician call me. He never called. I called several more times over the span of a week with the same result.

I finally get told that there were no notes in the system regarding the return to fix the cement but the scheduler was talking to the plumbing department to get a date and would return my call that day guaranteed. The day passed with no return phone call. I called the next morning and was provided with a date. Yesterday, February 7th was the date I was given and they did not show up.

To add icing to the cake, Prior to the 24th we noticed we still hadn’t been charged for the service. We thought maybe it was because the path still needed to be completed. Yesterday 2/7/2023 we checked the financing website and saw that on January 24th, the same day that I made the initial call, the charge posted to our account and we were billed the higher amount of $15,901.

I immediately called BBS to try and rectify the matter. They took the details of my concern and said that someone would call me back.

While I’m overall pleased with the job and the functionality of the repair, I’m dissatisfied with customer service and customer service matters to me.

Moving forward I will use a different company for our plumbing needs.

Too high priced. Technicians were not courteous and treated me like a number. Will not recommend to anyone

Had a leak under my sink and the drain was clogged. Charged 600$ for just that little bit of work. Will never use them again

I HAD CALLED TO GET 3 OUTSIDE WATER FACET CHANGE AND THEY GAVE THE ESTIMATE OF OVER $650.00. THE MATERIAL WAS ONLY $65. REST WAS LABOR. THINK BEFORE YOU CALL. THEY WILL ALSO CHARGE YOU $ 60.00 ESTIMATE CHARGE. IF YOU DON'T LIKE THE CHARGE THEN YOU PAY $60.00

Thieves!!! Who comes out to your house after you tell them you have a leak and charges $75.00 just to walk around with a flashlight for 5 min. Tell you they will be back with you within the week, just to never hear or see them again. Awful company!

I rec'd service from this company three week ago. Pay about $500. The service only lasted for three weeks. The Tech could have told me that ,this service is no good. Then they will quote you for a new unit that is a Joke!!!! and stated that the parts to replace it is no longer stole. This is a Lie!!!!! I will never use this service again!!!! Please donot make the same mistake!!!!!!! Very, very, very disappointed.

1 star review because you can leave a 0 star review. Guy shows up to inspect my a/c. Gauges show zero pressure, you need a new unit he says to me.

I told him to leave and I'd call someone who would actually figure out what is wrong with the unit and why it needs replaced. Well to make a long story short, he recharges the unit, tromps around for a half an hour checking for leaks. And leaves without doing a performance check of any kind.

He trys to talk me into buying a new unit while I am writing the 500$ cheque.

45 minutes after he leaves a/c is not working well. I walked outside to inspect the unit, and I can hear freon leaking over the unit running.

Shut off the unit, and freon is leaking very loudly. This guy would have noticed this while charging the unit.

He told me several times he could not gurantee the freon, and tried to sell me a new unit several times. Which leads me to believe he knew the freon was leaking.

Thieves, or idiots. Either stay away from these jokes.

They also quoted me 8000$ to install a new unit.

Sorry but I could buy 2 units, and everything I need to install them, and do it, and still have about 4k left over.

I called this 'business' 36 hours ago because of a leaking shower. I was told that they would have a technician call when they were in route. Well as I stated after 36 hours I have not heard from the 'business" at all. Don't understand how they have an A+ rating from the Better Business Bureau. Must be a pay to play program.

I don't know how this company's service is because I scheduled an appointment between 10 and 1 and no one ever showed up. When I called at 1:45 to make sure I had the date right (I did), I was offered to reschedule. As appealing as it sounds to waste more of my time, I had to decline.

Also wish I could leave a zero star review. My tenant called for services. They wouldn’t talk to her because she’s not the owner. They call me and I tell them I’m not sure what the problem is (I live in a different state), so I ask they call my tenant and then call me back for payment. The rude lady on the phone wasn’t willing to do that without payment up front. How can you run a business like this? You’re implying you don’t trust a customer before you even establish a relationship. Why should I trust YOU then with my payment information? You deserve the bad ratings you have.