Reviews of local pros in Union Grove, Alabama

Good people, customer.

Morrow heating and cooling came out and replaced the blower motor on my unit under warranty and did the service in a timely and professional manner.

After a spring lightning storm fried our central air unit, we called Wayne to come out and see what could be done. He suggested that we replace the old 'all in one' setup with a split system. Looking at our duct-work, he suggested that since our boxed metal designed duct would be too expensive to replace, he added additional registers and a larger intake to match the higher output of the new system. This allowed us to also heat and cool our newly finished basement area without having to add a separate unit or a window unit. We could really tell the difference when summer hit, and our electric bill is lower than it was, even though it is hotter outside! Wayne really knows what he is doing and worked hard to find us the most affordable solution. I highly recommend him.

Tech was fast and knowledgeable. Made a trip back to warehouse for a part when he could have waited until next day.
This also the company that replaced whole unit years earlier.

August 25th 2023
1pm Guntersville
ERIC MORROW, OWNER OF MORROW HEATING & COOLING does a fine job and he is very professional and knowledgeable. I RECOMMEND ERIC FOR ALL YOUR HVAC NEEDS.
He added freon to my unit and was honest about future possible troubles to prepare me. He encouraged me to use cheap fiberglass filters also, not what I was using.
THANK YOU ERIC!

We bought a brand new HVAC, which works great. But their service is highly unprofessional. We ordered a $200 thermostat, which didn’t work. So they replaced it with my original and said they would come back out. Month goes by, still no thermostat. I then message them and they said they will have someone come out, no one ever shows up. I’m a pretty patient person, so 6 months down the road, I reach back out. The guy then says he has quit working their and moved to Florida and gave me the owners number. I get ahold of the owner, Wayne, who says this is the first he has heard of it, and will send me a check in the mail. Well another several months go by, no check. I message him again, btw the owner has his read receipts on so I know he read my message, and just ignores it. A couple months later, my wife then calls and says we bought a new HVAC last year in cullman, knowing it was us, and he said you have the wrong number, and hung up. Now they won’t answer the phone. They may do good work, but if you have to have something replaced or work on that you paid for them, they are snakes in the grass and won’t give you what you paid for or send your money back.

I have all the messages for proof. I will be contacting my lawyer, IDC if it’s only $200. I can afford it just to get my point across. Don’t use this company!!

At this point, I would not recommend this company. I have called 3 days in a row and sent Facebook messages about work being done to my house that I did NOT authorize. I am a landlord and my tenants called this company. I called immediately after to explain I am the homeowner and to not do any work until he discusses it with me and this was before he even went out to the house to inspect. He never called back and did the work without my permission and has not called back. Ive called 7 times since the work has been done and sent social media messages. Doing unauthorized work AND not responding is so unprofessional!

Do not use this company unless you want to pay more for bad service. The technician will not show up when promised if he shows up at all. All guarantees are worthless. Dealing with the company will be an incredible waste of your time and money. The owner/manager is as non responsive as his poorly skilled and poorly equipped technician. Unless you want a total mess on your hands, steer clear of Morrow's Heating and Cooling.

I was having some serious problems with my AC, so I called this company for help. The guy they sent out to me was very unprofessional and he didn’t even do a thorough inspection. He said there was nothing he could do to repair my system without replacing major components, which I later found out I didn’t even need to replace! Steer clear of these guys, they’re super shady. If you want a good and honest company, call Blake Brothers. They were very professional and fixed my HVAC in just a couple of hours!