Intel Electric LLC

We needed to have a 220 wire no longer in use disconnected from our panel while doing a remodel of our utility room. We thought we would have to schedule an appointment at least several days out and delay the project but they were here within three hours! They texted scheduled arrival time, arrived on time, were professional and fast. We will definitely use them again!

The website look legit with high ratings, so I'd figure I give it a try. After explaining my electrical outlet issue. It was explained the cost was $300.00 just for the call, and further cost after diagnostics and then fixing the issue. During the call, he talked to someone else while I was on the phone still, then asked to put me on hold, after coming back on the phone, I was asked to text my name and number, and he'll get back in a little bit to check availability. Well a couple hours went by, and I got a reply of "OK" and nothing more about availability. I had to initiate contact two more times about availability. I was finally contacted with options of the late afternoon that day or the next. I explained that day would be best as my baby had surgery the next day. (Now this was communicate through text only.) He never confirmed, and finally called after 430pm that day making an excuse about his phone and not being able to come out, and proceeded to tell me the next day would work best. I agreed, and gave him the benefit of doubt. Figured it was busy, and people deserve chances. Well after waiting half this day and then two and a half hours the next. This company was a no call no show. I followed up with a call, and was told that all their jobs were done for the day, and he doesn't recall helping me or setting anything up at all. I am disappointed to say, there was lack of prompt communication, lack of courtesy, and professionalism. If this company didn't want my business. Maybe they could've given me the courtsey to go somewhere else. I was given the impression my request or job was not important or big enough for them to take on. I am greatly disappointed no apologies were given. All I can offer is advice for the company to go through more customers service training, and ensure future customer don't have negative experiences. Until then, I don't recommend this company.

Michael was very responsive and explained each step as he diagnosed and repaired my outlet - the fault went all the way to the breaker box. Same day service was +++++ when others were quoting availability one month or more down the line. Several businesses have yet to even respond. Thanks again!