All reviews for Anchorage Plumbing & Heating

This company is very honest and provides a good service. In particular, Jared,the repair guy is not only honest but good service about his job.
Honestly speaking, Jared fixed the furnace system by replacing the part but my heating system happened the same problem of furnace on next day. So, I asked Anchorage P&H to fix the system and then, Jared replaced the upgraded part without charge.
It is a great running for heating system.
He could have cheated me as parts warranty of furnace. However, he served to fix it without charge. So, I trust him and company.

2/29/16 Update - Had to call them out today because the return line from my sink cracked. They sent Jeremy out this time which was good. They were able to pin point the leak get the parts and fix it all within 2 hours. They were very nice to deal with and left the work place clean again. I will use these folks anytime the need arises.

My wife found them on the internet and they had many positive reviews. Jeremy came out today to replace a facet and supply lines for us. He was friendly and completed the work quickly. He left the work area clean after finishing. I will surely use this company again.

Incredibly quick to send someone out after initial request for service, unlike many other plumbers in Anchorage. Very courteous and considerate. They did an amazing job swapping out the main shutoff valve to my house in a short amount of time, even though it was very difficult to access. Highly recommend, and I will use them in the future!

Raven was exceptional! She was thorough, professional, and explained everything she did and what was going on throughout her work. She came by on a Sunday evening at 6pm to help me with a leak, and gave me great recommendations for replacement products and how to install. So thankful for her expertise!

There will never be another company that I will call for my plumbing needs. The work they did was FANTASTIC & the staff were nice. Very special thank you to Chris, the tech, who took care of us. He was upfront, honest and skillful. Thank you Anchorage Plumbing and Heating for being one of the few honest, reliable companies out there today.

2017 - Anchorage Plumbing & Heating has been working on our furnace for 13 years and we won't use anyone else. They get the job done, and we have never had a problem with their work. Today, we woke up with no heat and on a busy day, they were out there same day and got our issue fixed. Thank you!

2020 - I wanted to add to my review from 3 years ago. Ryan was at our home today and fixed both of our showers, stopping them from leaking and in just a couple of hours. We will continue to use you guys for everything

I have dealt with many heating contractors in the Anchorage area, and Anchorage Plumbing & Heating has by far been the best. Reasonable rates and excellent to deal with. I had an issue with a furnace at one of my properties and they sent someone out within 45 minutes. It was late and they did not have the correct part to fix the problem that night, but they got it working and came back the following morning to install the correct one. Great people and amazing service!

Jesse was able to come over within 1hr from my call and, that itself was surprisingly good. He was knowledgeable and was ready for repair. Had the correct item in the truck and altogether service value was excellent. Convenience at its best. I would use them again and recommend!

After trying two other local companies, I've now been using Anchorage Plumbing and heating for the past 8 years. They have excellent customer service, are always on time, professional, do an excellent job with both maintenance & repairs, and are competitively priced. They take the time to explain things and are always friendly. I trust and highly recommend these guys.

So, I am a property manager in Anchorage and have used Anchorage plumbing and heating a handful of times. Generally, it is a decent experience. They are more expensive than a lot of others, but are generally pretty timely and responsive.

On 5-10 we called because there was a water heater dripping, pretty steadily onto the floor and into the crawlspace from the water heater. They were able to get a tech out there that day, although it was later in the day. The tech called and advised they could fix it, but it would be a few hours work and a $300 part. It was about to be after hours, so the tech said they could get it scheduled for tomorrow so it isn't after hours. Awesome, thank you.

Tomorrow comes, and I don't hear anything for the entire day so I call them at 2pm to see what's going on and make sure we are good to go. The front desk staff answers and says they cant get anyone today, but can tomorrow. Keep in mind the water has been continuously dripping at this point and the crawl space is getting pretty filled up with water. It was a very steady flow and not a slow drip.

I was slightly annoyed, but I get it, people get busy. Tomorrow comes again (5-12-2023) and I called them at 3pm since I still hadn't heard anything. I speak with the same lady, whose name I admittedly don't remember. She advises they can get me on the schedule for Tuesday. I am obviously confused, since I have been on the schedule for two days now and nothing has been done.

I remind her that there is water actively leaking into the crawl space and filling it up, and I am transferred to a new person who advises me that they don't have anything available, but they might be able to get me after hours, at the after hours rate even though I have been left hanging for the last two days while my crawlspace fills with water.

Suffice to say, we will never be using Anchorage Plumbing and Heating again for any service. Its a shame too, since their water heater install was usually a little cheaper than competitors.

2 stars since the other experiences were okay. This one was just terrible.

(Update)
I had our Operations Manager call them back since I was incredibly annoyed, and admittedly did not want to talk to them. Apparently the lady I spoke with the 2nd time spoke out of turn, and we were able to get a tech scheduled to go out there this evening and take care of it. Then Monday they will see if it can be billed for regular time and not after hours. I will update again once I know more.

(2nd Update)
Today (5-16-23) I received a call from Jeremy (the service manager) about the incident. Jeremy advised that he had a meeting with his staff about the incident and that it would not be happening again, and that is not how they treat their clients. We did receive the bill, and it was not billed at after hours prices and they were able to take care of the issue that day after I had called.

I am updating my review to 5 stars due to the follow up provided by the team, and that they were able to take care of the issue even if it took a bit longer than I would have liked. I will consider this a fluke in their operations, and appreciate the follow up from the management.

We had an emergency furnace failure. The technicians who came quickly to assess the problems were very professional and helpful in getting to the issues at hand. Will was one of the technicians and was very considerate and helpful in getting everything completed as quickly as possible. We appreciate Anchorage Plumbing & Heating and would highly recommend them.

Wow! Plumber Isaac came on time, worked fast and efficiently. He was a great communicator when my input was requested.He cleaned up after himself and left us with beautiful well working plumbing! Couldn’t ask for more!

Dispatch was friendly and responsive and the plumbers they sent were professional and knowledgeable. I had a leak in my tub, the first visit they replaced the gasket in the drain with the proper size gasket, they told me to keep an eye on it and if it still leaked to call them. On the second trip they found that it was also leaking through another gasket which will eventually be a bigger repair but they were able to do a temporary fix until I can get the funds to repair it. I was happy that they were able to give me an option as these things are always unexpected! Happy to have a "go to" plumber for the next unplanned repair!

We called Anchorage Plumbing and Heating's 24hr call line around 3am in the morning for help with a leaking water heater tank. Within 30 minutes, we had a plumber, Jessie, on site to assess the situation. He was professional, courteous, and spent a few minutes answering my husband's questions after he fixed the valve. Yes, it was expensive, but money well spent when you consider it's the water heater tank. Thank you for being available. I would recommend this service to others and would call them again for other plumbing needs.

We’ve been using Anchorage Plumbing and Heating for over 30 years and have always been happy with the quality of their service. Recently, we had our annual maintenance check. The technician’s name was Raven and I was very impressed by her professionalism and competence. She thoroughly cleaned the burners, conducted a multipoint check of all systems (we have 6 zones). She took many photos and pointed out one thing we needed to address (providing a brace to our hot water heater so it doesn’t rock in an earthquake). I’ve never written a review before but I felt Raven’s competence and assistance was amazing. Thanks!

The tech Jeremy was a very nice fellow. He fixed the furnace quickly and efficiently he was personable and explained the operation to fix the furnace to me as he was doing the job. Also I was told I would have to pay for a overtime job due to the high call volume the company was experiencing during the late fall when all the boilers were starting to turn on for the winter. This extra cost was expected by me and I was happy to be able to get some help. But I received a call two hours later to inform me a tech could come in 20 minutes if I was available. I made hast and arrived home in 15 minutes and the company saved me 150 dollars. Thank you anchorage plumbing and heating for employing a great tech and helping your customers as much as you did for me.

I had a leaky garbage disposal. I got an appointment within an hour or so after my initial phone call. (By comparison, another company in town never returned a call even after I spoke to the dispatcher twice on different days.) The appointment process was fast, the plumber (Jesse) was prompt and courteous, and he completed the job quickly. He even took time to check some other pipes I had questions about. I was surprised how reasonable the price was (I have been "taken to the cleaners" before by other contractors). Thank you for your job well done!

We love Anchorage Heating and Plumbing. They have been our plumbers since 1996. They have kept our highly temperamental furnace running efficiently, are always professional and friendly. When we remodeled our kitchen in 2015, they put in a gas line so I could go from an electric range to a gas one. When we have had an emergency they have been quick to respond. We have never been unhappy with their work. They are reasonably priced and very fair. We highly recommend them for all your plumbing needs.

We called Anchorage Plumbing & Heating, when we wanted to replace our water heater, because they first repaired, then replaced our original 1963 furnace, going to some trouble, looking in the archives, for solutions, and we trusted their work. We had them out in February, they discovered our galvanized pipes, and said we needed to replace those, as well as the water heater. We chose to wait until June, because it was a big job, and we wanted to stay in our RV while the work was done, with our nervous dog. The short term employee, who can came out, and did the original bid, did not explain the procedure, and our responsibility very clearly.

End of May, we called them back to schedule our big pipe job. When the “A Team” arrived at our home, and saw our bathrooms were NOT demo’ed, and ready, and the guys heard who gave us our estimate and instructions, they let us know what needed to be done, before they could start, we called our Fairbanks kids to get up here, with their workshop of tools, and bring all your skills, and they did. Our work was done the next day, by midnight, and we called the company back 47 hours later, for our appointment.

We don’t think they expected us to call so quickly, and yet, they put us on their schedule, and our journey to beautiful new pipes, and a professionally installed, municipal inspection approved water heater, began. It helped to have two adult kids, able to work side by side, with the plumbers, and we were told most jobs don’t finish, as quickly as ours did. We were so appreciative of the wonderful, top notch work done by Chris, Deacon and Kyle, the fellas we saw every time, and everyone who also helped those three fellas out. I feel bad for taking almost a month, to write my review, and special thanks to Chris for mentioning the senior discount, not thinking we qualified, lol, cause that saved us an extra $500. That was really sweet.

We definitely recommend Anchorage Plumbing & Heating, for work you can trust, and while the beginning was tough, it quickly sorted around to a terrific experience. I’m happy both me and my husband got new beautiful bathrooms, cause we realized we absolutely needed that to happen, and a laundry room hallway, that is gorgeous, but what matters most, is the plumbing you cannot see, being up to code, and exactly what we need, for our home to work best. Thank you very much. Deb & Mike McIntyre

Great service, I would absolutely recommend hiring these guys! I found out my water heater was spraying water all over my crawl space late Saturday night. It was like opening the door to a sauna so I frantically started calling all of the 24 hour plumbers in town. Anchorage Plumbing and Heating was the only one to pick up. That alone would be worth a 5 star review, no one else even called me back! Shout out to Isaac, he showed up quick and fixed the leak in no time. He was very knowledgeable and told me everything he was doing. He was also helpful in telling me what type of water damage might have occurred and recommendations on how to follow up to get it properly fixed. They definitely earned a lifelong customer!

We have had them out several times to fix plumbing issues on our old boiler. A+ customer service every time. They took the time to listen to my armature diagnostic of the situation. Quickly identified the problem, and fixed it. I am just really pleased with them.