Plumbing reviews in Chugiak, Alaska

Promt and expert service.

Great staff..fast dependable service

Outstanding service and able to respond quickly. Would highly recommend.

These guys are awesome. I've been using them for years to do maintenance my Embassy tankless water heater. Both of my neighbors use them as well. Very knowledgeable and they were willing to show me how to improve my DIY skills.

Despite repeated requests, Statewide Mechanical (SWM) did not honor their warranty after installing heating systems that did not provide adequate heat. We had to sue SWM in small claims court in order to get the money out of them in order to fix the problem they created. Please read more below for a more detailed synopsis.

My wife purchased a 4-plex in the summer. SWM installed three new heating systems in three of the four units that fall. The original heating systems provided more than adequate heat to the units. There had been no heating issues during the previous 5 years that the previous owner owned the 4-plex and the original heating systems had been in place for 31 years. However, the new heating systems installed by SMW failed to provide adequate heat after installation.

After SWM installed the three new heating systems, all of the tenants that lived in these three units started to call us saying their units were cold (the tenant in the fourth unit that did not get a new heating system had adequate heat). So we contacted SWM to investigate why the units were not being heated adequately. SWM sent a technician and determined that more baseboard was needed in each unit and provided us with a bid to pay more money to SWM to install more baseboard in all three units instead of honoring their warranty on the new heating systems and fixing the problem. Basically, SWM was saying it was not their fault that there was a heating problem, even though the same baseboard was enough for the previous heating systems. We sent letters back and forth between SWM for months to try and get them to honor their warranty and fix the issue they created. In the meantime, we had no choice but to buy space heaters for our tenants and reduce their rents in order to not lose them.

After 9 months of getting nowhere with SWM, we sued them in small claims court for breach of the warranty. We won our case against SWM and were awarded money to cover some of our damages, including court costs and attorney’s fees.

I am sharing our unfortunate experience with SWM, so that you hopefully will not have a similar experience.

I have to give them slight credit the boiler install was great. However, the annual service was terrible. I have a combi boiler so it heats the house and hot water in the same unit. I noticed my boiler started to slow down and not heat the water as fast. I called them in over the holidays in November they came in did the annual service. It didn't really fix the problem at all. It still took forever to heat up. It actually might have made it worst. Over the next months it would spit out shear cold water then come back with hot water. I called them in march because I had been traveling and very busy. They told me "O yeah we must of did something wrong" we will swing by and fix it. They came by fixed it and it works again perfectly. Heats water in seconds. So the actually fix it this time. However, THEY SENT ME A BILL. When I was under the impression they would fix their mistake. Same price as the first bill.

Kurt responded to the boiler shutting down at my Mother's house. I requested a second estimate as the first company to look at it said it would need to be replaced for 14,500.00. Kurt diagnosed it as a bad control board and saved my Mother 14,000 dollars. Thank You Phil

Statewide provided a great installation of a new boiler at a great price at my home 2 years ago. The boiler has worked flawlessly until this week. I called Kurt and he was right there to fix it and get the heat on again! I will always call Statewide Mechanical for our plumbing and heating needs!

Statewide Mechanical and their team is an outstanding business to work with; their rates are comparable and the hours charges are always reasonable. They replaced my furnace and hot water heater with an on-demand system about 10 years ago. My heating bill dropped by about 25%. This year they replaced my garage heater and have been very responsive to maintenance issues of my on-demand heating system (parts wear out or fail). While heating issues are usually unexpected, frustrating, and costly, I always appreciate the honest answers, the options provided, and the professionalism of the Statewide Mechanical team. When it is cold outside or not, when my system makes a weird noise, like today, they are ready, willing, and go the extra mile (or more) to solve the problem.

Kurt has demonstrated excellent customer service and technical capabilities. Three other plumbing companies were not able to figure out the issues with the hot water heater at my property. However, Kurt was able to diagnose the problem under 30 minutes and on the first visit! I was especially impressed with Kurt's willingness to listen to my frustrations as I was trying to resolve the water heater issues despite his busy schedule. Thank you Statewide and Kurt.

I have been working with statewide for 7 plus years. They cut our houses gas bill by 45% with their embassy boiler.

Also, I read a review on this page about a lawsuit against statewide. Since Statewide cant post a rebuttle to the bad review below I will. Statewide was not contracted by the reviewer posted that slammed statewide and suid Statewide. Statewide was contracted to replace boilers by the previous owner, not this angies list reviewer. The new owner sued statewide and lost because he didnt own the house at the time of the installation and was buying the building after the fact. Also, the house didnt have very much baseboard copper piping so the house was cold because the baseboard was too small. Anyone who knows heating knows a boiler needs enough pipe to radiate heat. The review below is slander and cost a lot of good business to a great company. I called Statewide today, in five minutes he told me to press reset and heat turned on. It was a sensor and he fixed out w/no OT.

Reached a wall in a DYI project and these guys helped me out!

good job! thank you you did a very good job and very fast!!

friendly, quick to respond, job completed quickly; very happy with Courtesy Flush.

Thanks to Theo for coming out and repairing a leak. Great price, amazing customer service, and very friendly.

Theo was promt, friendly, and professional. He went the extra mile by connecting me to other professionals since my issue required further attention.

Very quick and professional, they came out the next day to resolve my issue. It took some time due to the complexity but it was done in an hour and was affordable.

Theo was great. Professional and courteous. Unfortunately he wasn’t able to solve the problem but recommend someone who could. We would definitely recommend him to others.

I am SO impressed with the customer service I received. The owner was at my door within 30 minutes of me calling for assistance and solved our problem in 20 minutes tops. He was so pleasant from the phone call up until the time he left. Highly recommend to anyone thinking about calling!

Theo, was very customer friendly and professional. He also installed our garbage disposal, and two sinks and faucets. We will use is services again.

Our garbage disposal was throwing water all over the kitchen when I called these guys for help ... turns out the idiots who installed the garbage disposal didn't do it correctly ... thank God we found these guys. Very professional, quick to respond and thorough!!
highly recommend them!!