Water Damage Restoration reviews in Apache Junction, Arizona

Great experience with SERVPRO. They are professional, on-time, and communicate clearly throughout the process. I especially appreciate their honesty and integrity - it's refreshing to work with a company you can truly trust. Fair pricing and excellent services all around.

I had a house fire and my insurance company recommended I use Servpro. Dustin came out the same day and got a scope of all the work that needed to be completed to get my home livable again. The communication was clear and very easy to contact if we had any questions. The customer service and quality of work was beyond expectations. They made the whole process very easy, had a sense of urgency and completed the whole project in a timely manner. I would highly recommend using Servpro for any of your needs.

After having a house fire over Easter weekend, we honestly had no idea what to expect or where to even start. The same day we called our insurance, Dustin showed up right away on Easter weekend ready to help, and from that point on him and his team made this whole stressful situation so much easier for our family.

They had to empty our home, clean everything, repaint, and basically help bring our house back together. I was honestly nervous and embarrassed having people come into our home during such a hard time, but they never once made us feel uncomfortable or judged. They were super respectful, understanding, and always kept us updated on what was happening and what to expect next.

One thing that really stood out was how involved Dustin was himself. Even though he has a whole team, he was still very hands-on during the repairs and genuinely cared about making sure things were done right. He’s also really knowledgeable and took time to explain things to us and even gave advice on future upgrades we may want to do one day. It never felt like he was trying to sell us anything, he was just genuinely trying to help.

We had never met Dustin before and our insurance even told us we could choose someone else, but we decided to give this company a try and they seriously did not disappoint. They were quick, communicative, respectful, and did an amazing job during one of the hardest times for our family.

Definitely recommend them!!! If I could give them more stars, I definitely would of!

Fast...friendly attention to detail.

Great communication and service, highly recommend!

Quick response, great explanations throughout the process. Thanks!

Great people and amazing service!!! Highly recommend.

Amazing people, very knowledgeable, very helpful and kind

Awful! Do not use them!

Dustin was very professional and knowledgeable. Went about his work with precision.

These guys have been noting but understanding with payments from our builders and did an amazing job and quick to respond.

We had a flood at our house recently we where so worried about how much of our drywall and baseboards we would have to replace but Servpro saved us from so much of that and did a excellent job at removing all the water and moisture out of the wall and baseboards Dustin was amazing at communicating with us checked in and was always on time.

Dustin and his team came on with a fair estimate and than followed through above and beyond .
Very happy.

Very friendly...knowledgeable and professional. Tenants left the house saturated in cat urine. The smell burned your eyes! They got out! Cleaned the ductwork and everything!! Highly recommend. Don't hesitate to call. You'll be glad you did!

Dustin provided amazing customer service from start to finish in replacing our carpet after some pet damage. We initially had a tough time finding the exact carpet to match but Dustin tracked it down and replaced it right away. I would highly recommend him for anyone needing restoration.

My water
Line to the refrigerator sprung a leak and caused a leak in the kitchen that ruined the floor some cabinets etc. As soon as I discovered the problem Dustin the owner came out immediately checked it out and the next day came out with a crew and started the remediation process. I give his service a ten.The crew cleaned up the project immediately and he also referred me to a contractor who is here right now replacing the floor in the kitchen. Everyone involved is super nice and also reasonable.
If this happened again I would definitely call all of them back.

I'm sorry, but they have been the worst! Here are some quotes " we will call you at 830"...it's 10 now and no call.
"We will be there at 9am" they show up at 3pm.
They might stay for 1 or 2 hours then the cycle begins again... "We will be back to do xyz in the morning"...... and nothing. Didn't coordinate with the people that do the outside, now a lot is torn up, and it's raining..... what the actual hell?!, I will let them finish the inside tear down, but nothing else. Disappointed

Dustin, from Servpro was at our home within an our of speaking with our insurance company. He removed damage and set up four blower/fans and a dehumidifier. He took many before an after pix and addressed our concerns. He came every day, for three days, to monitor dampness. I would recommend Servpro, highly.

The technicians (Rob and Cody) were so friendly, extremely professional, and understanding to our concerns. They explained everything very simply and gave some great advice. We will recommend ServPro to family, friends, and neighbors.

When our new house recently flooded due to plumbing issues it was at the very least overwhelming. But Dustin and Robert came in and made a quick, thorough work of assessing the damage and planning a resolution. They were quick, courteous and professional while planning and explaining next steps. Robert then began the work, answering my many questions along the way, and our home is now dried out and any further damage medicated. I'll continue with work with this group through the repair process and I can easily say that if we ever a need again, I'll certainly call on them.
Thanks guys!

I had called Serv Pro about mold testing. They do not do the test, but will do the restoration if mold is found. We had a mold testing company come. The air was good, but some dry mold was found under the laundry room sink. Not sure for how long, but we wanted it removed. I called Serv Pro, and they were able to come the next day. They were great from start to finish. Dustin, Robert, and Paul were always on time while keeping me updated on what was going on. The great thing about Serv Pro of AJ is that they put everything back together. They had to remove the cabinet and sink, so they took off the doors and rebuilt the inside of the cabinet, installed new baseboards, drywall, texture, and even painted the 3 walls that were affected. They also put back my washer, dryer, and even my throw rugs. Most restoration companies just tear out, and you have to find a contractor to rebuild. This process was so easy and convenient. I would definitely use them again if needed. Thank you!