All reviews for E & JC Heating & Cooling

My air went out late Friday afternoon. I contacted them on the web and also left a voice mail. They we there the following Monday AM and had it fixed! I did not pay for speedy service but they did it anyway. They treated my family with best in class service and the price was very fair! Thank you so much! What a great experience!

E&JC: The Honest & Reliable Heroes of Our AC & Heating Needs! ☀️❄️

E&JC is ALWAYS so amazing to us and our family! Seriously, whenever we call them, they are super quick to get us taken care of! Especially in the crazy heat of the summer here in Florence, they jump on it and get us back up and running and cooling off in no time! They are actual lifesavers! 🙌🏽

But one thing that really sticks out about this company is that they are HONEST. That's so hard to find these days! It's a family-owned business, and you can totally tell they genuinely put their customers first. They always give the best service, the best prices, and the overall work is just top-notch!

We absolutely love supporting a local, family-run business like E&JC, and we will continue to use them for all of our AC and heater needs. If you're looking for a company you can trust to get the job done right, quickly, and honestly, then I highly recommend E&JC! You won't be disappointed! 👍🏽💯

Well they start out good then. When you call them. They come out and tell its fi l ter. My unit freeze up when it rains. I from the south my a/c never froze there in rain. After you call few times for the same reason they just don't call you back.

Didn’t honor warranty. Didn’t return calls. Failed to give an estimate when requested multiple times.

Claimed they fixed my ac after changing wiring on the thermostat. Did not fix the AC, won't return my calls to come back and do the job right. Would not recommend.

I called on 4/3 and made an appointment to check the AC and heat for a house I am in the process of buying for Friday (4/5) between 1:30-2pm. I told the person on the phone Carissa that our realtor would be making the trip out there and meeting the AC tech. Carissa told me that after the check she would call and get payment info and email me the results of the trip. This is where the fun starts. Our realtor called us at 2:30 and said no one had shown up. I called the office and spoke to Carissa and she said the tech was on the way and they were sorry that he was going to be late. It would have been nice to get a phone call that he was going to be over 45 min late considering our circumstances. Finally the tech shows up at 2:45 and we think all is well. NOPE. An hour and a half passes and we hadn't heard anything from Carissa or anyone. I called again to get an update. Carissa again was sorry but the tech hadn't sent in the paperwork and she was going to call him after she hung up and call me right back and let me know. I never received an email or call back from Carissa! What is going on down there? Now it's Friday and they are closed until Monday. Unreal. Not good to do to your customers when their home purchase is dependent on the outcome of this AC/heat check. Very unhappy and I will be calling another AC place if I ever need AC repair or any checking in the future. Absolutely ridiculous.

Still waiting...

Tech did not show up until an hour after scheduled. Did not provide quote or return phone calls. Waited over a week in 110 plus temperatures for this company to provide a quote and never received one. Went with someone else who was able to fix my unit within 36 hours!

Had this company come and do a diagnostic at my home.

In their write up, they claim they fixed a leak and refilled refrigerant. Paid for the work and still had an AC issue that same month, so I decided to have another company come out and give a second opinion. They determined I have 0 refrigerant in my system and there is a leak and a visible hole, and this new company actually showed me the problem and walked me around my system. I had to realize I never asked E&JC to show me what they fixed, nor did I make them proved they added refrigerant to my system.

E&JC never showed me the actual problem, but took my $1300 for a leak they claimed the fixed. Now I regret that I trusted this company.

Now I still have a leak and no refrigerant, and I still have to pay $2600 for the issue to be fixed! It’s hard to trust them to fix the problem, but I will be drawing up paperwork to pursue this.

Make sure you get a second opinion before you approved their work! I definitely feel taken advantage of.