All reviews for Sears Appliance Repair

Kyle was extraordinarily kind, respectful and methodical in his work! He explained what happened. A lovely competent man!

John (Technician) was very professional and nice. I give him a 5 for such an awesome job.

Completed job in a timely manner. Very professional and friendly. Spent time explaining all the details to me.

William knew his stuff, he's very knowledgeable. A very talented guy. Learned a lot about making sure the appliances you buy have adequate supply of repair parts not just a fancy name.

Sears came out the same day they were called about my icemaker. The service repairman was polite and responsive. He fixed the icemaker on the spot. Tam was awesome.

Courtesy and professionalism.
Only complaint I have is it took almost 4 weeks to get here. One canceled appt and never could get ahold of a live person. But that is not the techs issue, he was great.

JOHN WAS HELPFULL AND UNDERSTOOD OUR NEEDS ON SERVICED OUR APPLIANCE

John was an exceptional serviceman. He fixed the refrigerator issues, was courteous and professional, and did an outstanding job

Dan was great. He let me know what he was doing every step of the way. Let me know the prices upfront so we could make our decisions. He was nice and friendly.

Tech gave me a call to advise me of the time frame that he'd arrive. He showed up on time. Really helped me out by working with my home warranty company. He explained everything well and I had no surprises.

* Dan was able to fix it today without ordering a part. I was grateful for him "repairing" the mistakes the other vendor did and he made it right. He was able to do C&M on the dryer for an additional charge and I felt it was worth it in how detailed he was doing the job. He offered solutions and explained the process of what my options were which I appreciated.

My technician, James was very informative. He explained the process from A-Z. He alerted 📢 me with his estimated arrival, and projected repair completion times. He is a professional performer and he represents your organization quite well.

Austin was great!! Best service person we've had!! He seemed truly concerned about our situation and was quick to diagnose everything!! Even the problems that were most likely caused by our previous a/c company from 5 months ago on the unit. Hopefully we get Austin for the replacement to our a/c!!!

Was super impressed with Choice Home Warranty for their fast reply to the claim I filed on July 4th. The next morning I heard from Sears appliance repair that a technician would be here between 8 and noon. By 11am, 2 techs arrived and once problem was diagnosed, explained what it was and that they had to order the part. Jose and Brian were the techs that day, and both were great. Jose was training Brian that day. After part was ordered it was further explained that it could take 10 days to 2 weeks for part to arrive, so an appt. to come back and install it was tentatively set for July 23rd, however, if it gets delivered (to me via UPS) sooner, I need to call Sears Home Services to have techs come back out to install part. Well, I received the part on the 11th and began that day to try and set appt for that to happen. What followed next was beyond frustrating having NOTHING to do with the techs. Several different #'s to call ALL of which were the same automated voice and options which kept letting me know that my part hadn't shipped yet!! I'm looking at the part!! This went on for the next 4 days. Having Choice send messages to you and getting same answer back (part hasn't shipped yet) until call Choice AGAIN, choice finally received message that a tech would be out on the 16th. He came, was wonderful and fridge is working great now. I don't know the guy who installed the part on the 16th, but husband said he was professional and quick, and we're extremely happy with your service techs! That being said someone needs to address your system to assist your clients who need a tech to come back and finish up repair by installing part that arrived. Not being able to book 2nd visit to finish because of getting NO RESPONSE, ( because you're so busy?!) would've been easier to understand and have patience with. Being told over and over, by a robot, that the part sitting in front of you hasn't shipped yet, having emails that were replied to with same answer is ridiculous!! Please look into this. I'm pretty sure I'm not the only person you've serviced that has dealt with the same problem. Thank you

William was our service technician and he was very informative and offered advice on how to avoid issues with our washing machine going forward. He was able to determine the issue causing the water to backflow in a timely manner and made sure to run different cycles to confirm the issue was resolved.

Mark was very friendly and professional. He knew what he was doing and took extra time to explain it to me. I would definitely ask for Mark again if I needed another repair. Sears is fortunate to have him as an employeeMark was very friendly and professional. He knew what he was doing and took extra time to explain it to me. I would definitely ask for Mark again if I needed another repair. Sears is fortunate to have him as an employee

Easy to schedule. Arrived on time. Very good communication .

Mark was absolutely the BEST service technician we have ever had in our home! I appreciated him calling that morning to advise me of what time he thought he would arrive and then texting me he was on his way. He was very professional and really took the time to dig into our refrigerator to get to the bottom of the issues. He even stayed late to install the new part. We want him to know how much we appreciated all he did! We’re so happy he got our refrigerator working. Thank you Mark!

John was on time, was really nice, professional and explained what was happening with my refrigerator and the costs involved in repairing an 18 year old maytag. Unfortunately i decided it was too expensive be fixed but i was able to get another one delivered the next day. I would definitely use Sears appliance repair again.

Excellent and rapid work to replace heating element. Was running late due to path scheduling.

Tam did a great job trouble shooting?And once we received the parts he installed them. Thank you Tam. Warranty repair.