Simply The Best Heating And Cooling

Called Simply the Best when our air went out on a hot day in May in Phoenix, AZ. Jason arrived at the expected time, he was professional and curious. He took the time to explain the issue, provided a decent deal and worked on our unit for over an hour. Cold air has never felt so wonderful....thank you Simply the Best for once again providing us with excellent customer service and a fair price!

2 years ago Simply the Best installed a new unit on my home, and I stayed in the monthly maintenance plan with them so I could prevent what my family is going through right now. On Thursday afternoon, I noticed our system was not holding the temperature in the afternoon so I called for a service. The technician responded and said we needed three pounds of Freon. My contract covers 1lb so I paid for the other 2 (it's Arizona it is hot here). Saturday afternoon the system is now worse than it was. The temp in my home is 10 degrees hotter than the setting and the system keeps shutting off. So I call for service again and get "Jesse". Jesse first speaks to my wife and tells here "Well it is a warranty repair and our policy changed. We don't do warranty repair on the weekends". After she tells me this I call "Jesse" back... As I'm trying to explain to Jesse what is going on he keeps cutting me off to tell me what they CAN'T do for me. Which turns into a yelling match (yep I was irritated and sitting in a hot house but who wouldn't be mad now)... "Jesse" goes on to tell me that they can't do warranty work on weekends because they can't get parts. I explained that is why I called on Thursday so this would not happen, why was it not fixed then? Again I'm told that they can't work on the weekend. I get it, it's hot outside and everyone wants to be with their family. But this is why I pay for the warranty and service contract, remember this unit is only 2 years old, I should not be typing this. No offer of a portable unit, no offer to come pump the unit full to hold till they can fix it, nothing.. I also see many other reviews complaining of "Jesse" online (See the BBB website).. Seems to be a problem (Oh he was the one yelling at me that I' disrespected him on the phone)...

I'm still waiting for Jesse to call me back, he was going to check with one of the owners to see what they could do. That was at 4:57 PM, I tried to call him back at 5:40 PM and no answer, I called the main number again at 5:40 to try and get answers and was told that "Jesse" was no longer on call and that they would forward my information to the on-call tech. At 5:55 PM I again tried Jesse to no avail. I called the main line again and was told by the answering service that they had the information and would forward it again. I told him that the BBB and such would be getting a call. Can't work on the weekend? Website says:

"100% SATISFACTION GUARANTEED!
NO Evening Charges! NO Weekend Charges!
NO After Hour Charges! NO Overtime Charges!
NO Holiday Charges!"

11 PM, I have yet to hear back from them. I'm sure they are going to say "You yelled at us and disrespected my employee"... Well when your employee cuts off the customer from trying to explain what is going on, and just wants to tell you the warranty, and service plan you have paid for 2 years is useless... What do you expect, "Jesse" sold me this piece of crap unit... That is not working less than 2 years after the install... I'm not satisfied. My house is hot this company does not care about it's customer..Does anyone have number to someone who cares about their work? Maybe one that would come out and put some portable systems in until they can fix what they should have when they originally came out? Maybe one that would honor their work and warranties?

Trevor is the man!!! I can’t express our gratitude for the professionalism he showed. After contacting the office for a trouble call, Trevor showed up in a surprisingly fast nature. Tools in hand and very respectful ready to troubleshoot my AC problem. Trevor successful diagnosed the problem and had it fixed in 15min!! Thank you sir for your professionalism and attentiveness to details and knowledge of your trade. I highly recommend using Simply the best for any and all HVAC needs.