All reviews for Air & Water Mechanical Services

When my 18 year old heating and air system was coming to the end of its useful life I had air & water mechanical replace the system. Great price and installation! I have had a maintenance agreement with them for many years and have always had great service.

These guys are fantastic!! They repaired our upstairs AC and installed a new motor for our upstairs heater. Very quick response times, they got out to us quickly and were extremely professional and polite! Would recommend 100%

Incredible response time extremely customer friendly and great follow up.

We are longtime customers and continue to get great service. We recently had a new heat pump installed and Tim gave us the best price,(including some customized installation), compared to two other companies in the valley. He also spent many additional hours without charging us to address an air flow problem in our ductwork. We don't think we would have received this kind of attention, service and commitment from anyone else.

Technicians were courteous and did an amazing job explaining the condition of my ducts and unit. This company installed my new Trane unit approx 10 months ago and they were amazing then also. Would highly recommend this company!

Air & Water Mechanical Services sent me a technician on the same day after they received my initial call. Daniel was prompt, knowledgeable and polite. He gave me a thorough explanation of the issue and what could be done. Daniel worked diligently to excavate the damaged pipe and locate the leak. He then installed the new main service pipe, fixed a prior plumbing mistake, filled in all trenches with dirt, spread the gravel over the work site and cleaned before he left -- all in under 7 hours. Daniel was also giving me interim updates, as well as heads-up before he would turn off the water supply. All in all, I am very happy with the services that Daniel rendered. The price was reasonable, they gave me 2 years warranty on labor and 20 years warranty on the pipe, and I would definitely use this company again.

I called this company and within 1.5 hours they returned my call and were able to get to me in 3 hours Jake, the tech that came out, was very friendly, professional, polite and very knowledgeable he explained what needed to be done, got pricing from the main office and promptly got the work finished they offered me and I purchased a maintenance service agreement which ended up saving me money in the long run I would definitely recommend this company to any of my friends and family. They were actually referred to me by my son

Needed to install 2 new AC units in my home. After dealing with 6 pushy "car salesman" from other HVAC companies, the Sales Manager Kevin was a blessing. His no nonsense, down to earth, informative approach was refreshing and he provided a very reasonable, competitive quote.... plus their great reviews on several sites made it an easy choice. I base all of my purchases on experience and customer service. I test companies to see if they are willing to work with their customers if it's needed or not and dig deep to see if they are trained and qualified. I was satisfied to find that Air & Water Factor work to try to provide the best price, customer service, product and installation for their customers. I am extremely satisfied with my purchase and the installation went smoothly and clean...and that is saying a lot coming from a very picky and informed consumer.

Just as a side note to those dealing with the same difficult expensive decision. After several companies coming to my house promising this and that and new everything....from the guys with shoe booties, trucks with logos plastered all over them, the guy that comes with the laptop and a portable printer, measurements, my attic probably felt violated after everyone taking pictures and measurements......to the sales guy with gold jewelry and exposed chest trying to school me instead of informing me (George Brazil...no thanks)....just know that all of that overhead is fluffed in the quote they hand you.

Bottomline is Air and Water Factor is a great company and their prices, customer service and installations are probably the best you will find...unless you like paying for fluff. :)

Tim and the whole crew were just fantastic.
We had 3 companies come out to do an initial appraisal. The first company barely looked at the system and quoted an outrageous amount. The second company did a thorough job but recommended non-matching components (in the same price range as Water Factor). What I really liked about Air & Water Factor was not only the thorough review of the system but the clear explanation of what they needed to do to not only replace the AC but improve the overall performance with proper installation and added insulation.
Since moving into the house our AC has ALWAYS knocked which irritating. Tim knew exactly what was wrong (actually a fairly simple fix). The installed system has worked beautifully and is very quiet. Very Satisfied. Highly recommended.

I"ve had these guys out once to my home and twice to my business. Morgan is great taking calls and they have amazingly gotten out to me same day on calls. 3 different techs on 3 visits and all were good. Pricing also reasonable. What a gem in this field!

I’m happy to say after three years my Trane air conditioner has been performing satisfactory, plus the appreciate the assistance and advice of Air & Water Mechanical!

I hired Air & Water factor to replace both of my air conditioners at my property in Gilbert, AZ and I was extremely pleased with the service. Initially I had several contractors to provide me with a quote, but these guys seemed to be the most knowledgable and courteous. They were highly recommended by a friend of mine who had service done by them before. Their estimator and the technicians were very polite and patiently answered all of my questions regarding the new air conditioners in a professional manner. The technicians cleaned up very well after themselves once the installation was done. The office crew were very polite and courteous as well. My overall experience with this company was extremely positive and I would certainly hire them again for any air conditioner or plumbing related service.

Having Chris, a highly skilled and affable technician, conduct our annual maintenance was incredibly reassuring. Punctual and dedicated, he meticulously ensured our air conditioner ran efficiently and flawlessly. As summer approaches, knowing that Chris has serviced our unit brings unparalleled peace of mind. His professionalism is consistently top-notch, as evidenced by his dedicated service to our home for over five years. Chris is an invaluable asset; losing him would undoubtedly be a regrettable loss in the long term. Thank you, Chris, for your exceptional service!

AJ came to fix our AC and my husband and I were both busy on the phone. AJ was very professional and respectful as he felt badly having to interrupt us while we were on the phone. AJ fixed out AC in a timely manner and walked us through our receipt to let us know what he did to fix our AC and take care of the Maintance part of both our AC.
We were thankful for the text to let us know when he was coming and for communicating with us after he was done with the job.
We have been using Air Water Mechanical Services for many years. We trust their technicians and when you call the offices the staff is always very friendly and professional.

I’ve used Air and Water Mechanical at the many hotel properties I help manage in the past and have always had an amazing experience. This past week, in 115 degree weather my home AC unit quit working.

Chris came out and was very kind, fixed the issue within a 40 minute time frame and had my AC blowing cold before he left.

Thank you so much Chris, Ed, and everyone at Air and Water for always being so kind and trustworthy. It’s hard to find that now of days. If you’re ever having plumbing or HVAC issues call air and water!

I have been a customer for 23 years. Air & Water Mechanical Services has never disappointed. The company has installed water heater, maintenance my cooling & heating systems and plumbing most recently. Great customer service! They are professional, clean, a great value, and backup their work 100%. They are excellent! I would highly recommend Air & Water Mechanical Services; they are the best by far.

I recently purchased a new AC unit from Air & Water, along with adding some additional returns in bedrooms to increase circulation. The install went almost exactly as they said it would. They showed up when they said, and got the install done for the most part of a day, which was the expectation they set for me (it had to be replaced in parts, as the access was not nearly big enough for an AC unit). I did get some competing quotes from a few other companies, and Air & Water was much less than some of the competition. In my experience with this company, the thing that really makes me want to do business with them is the technician, Chris, is honest, knows AC in and out, and is accountable for his company's work. He makes it clear that his goal is to make sure our AC is working for us, and that if there is any problem they will take care of it. During the install of the air returns, a cat6 network cable was cut in the process (accidents happen). The installers at the time did not think they caused any issues, but when Chris stopped by to install some new thermostats and check on the work of the installers, he identified the wire was cut and was prepared to repair it right away. Knowing it was in my attic, he could have bet that I would not want to crawl in there and could have told me anything... but he owned up to someone else's mistake without any question. Since the new AC has been installed, everything is working great and we are very happy.

I've been using Air & Water Mechanical, formerly Air Factor, for two decades, and other family members now use them too. Everything they do is prompt, reasonably priced, and professional. We just replaced an HVAC system and 1 week later they sent out my regular maintenance technician just to do a post-installation inspection by a different person. I don't know how many other companies would do that but it seemed very proactive to me. We've been on their annual maintenance plan for a long time, and also had a water conditioning system put in by them.

Trey is an outstanding young man. His knowledge of his craft is outstanding as well. He’s a father and talked about his 3 kids. We will continue to work with Trey Mowry and this company. What a previous company came and said there were many things wrong plus a bad switch. All untrue he did a minor adjustment cleaned up his mess too. This did not cost us anything. Since the previous owners had him out here in May nothing was done at that time. They stand by their customers! Thank you. Howie and Kathy Syverson

We have used Air and Water Mechanical for many years for our A/C needs. The office staff are always friendly and responsive. The technicians are prompt, courteous and knowledgeable. Chris has been especially wonderful, and he takes the time to thoroughly diagnose, explain and offer solutions. They have also gone out of their way to accommodate our schedules, sometimes on very short notice. They were even able to schedule a last minute service call to fix my son and daughter-in-law's A/C unit at the end of the day today. I would highly recommend this company to anyone that needs prompt, reliable, friendly service.

Hired air&water mechanical to put in new A/C. Chris answered all our questions which we had about which would work best for us at the right price, who has been helping us for years already. Anthony and Richard came out right on time and installed the A/C, with no problems in a timely manner, who also answered all our questions. Couple days later Chris and his assistant came back to make sure A/C was working properly along with explaining all the warranties. They have always been dependable and reliable, it was great teamwork.