All reviews for John's Heating, Cooling, and Plumbing

This is the second time I have used John's.
Both times were an extremely pleasant experience !
Scheduling was easy and precise, they showed up on time, did the work with appropriate expertise. This is the way it should be done for sure.

Steve was great. Polite, on time, and explained the problem before submitting a proposal to fix it. We would recommend Steve without reservation.

Steven was very professional, courteous and friendly. It was a real pleasure having him come to repair my bathroom plumbing issues. Would definitely use John’s again, as their Admin side of the company are also the same as what’s mentioned above

I had the most incredible experience with John’s Heating and Cooling! I wish every company modeled themselves after this company. The service was amazing on every level. A BIG SHOUT OUT to Saul, Jacob and Kyle and the duct cleaning crew! You all did an amazing job and were so professional. Thank you for a wonderful experience!!! ❤️

Saul from John’s Heating Cooling and Plumbing was fantastic! He responded within an hour and a half, quickly diagnosed the issue, and replaced the capacitor right away. The repair was done efficiently, at a fair price, and with great professionalism. I’m very happy with the service and will definitely continue to be a customer. Highly recommend!

Everyone from John’s Heating and Cooling that we had working on our problem was exceptional from Jacob, Ivan, Preston and today drake and Martin.
Drake and Martin treated our property with respect and more professional than any contractor we have had in our house. They are willing to work with any situation you might have.
Jacob is a level above all other project managers. He treated us like we were part of his family.
We are so lucky to have put our trust in John’s Heating and Cooling.

Initialy, this was a scheduled HVAC checkup. The tech was nice and did the inspection quickly. He recommended a motor monitor/surge protector. ,Yes, this is an upsell. However, I thought that it was a good idea since the air handler motor isn't covered under the protection plan.

They provided no hassle install of a heat pump water heater when our old 15+ year old water heater started to turn off and on every 15 minutes and was leaking. Handled the state rebate and provided us its discount in their invoice. It perhaps was a bit pricy compared to the going rate for heat pump water heater installs but it was a newer edition unit.

Damian did a great job! He was thorough, fixed several issues he discovered, and helped us set up an ongoing maintenance plan for our HVAC. He also worked with his office to provide previous documents we needed from our HVAC install several years ago. We are thankful for his time and for the entire John's HVAC team!

Preston was very friendly and courteous. He had pictures of everything he checked for our a/c maintenance service and repaired a wire which was damaged. I will use John's again.

Updated review:

We got a new AC unit! Mike the ac guy was super nice and zero pressure. He had many options and unfortunately none worked for our financial situation BUT we figured it out and he was there every step of the way.

The install techs were amazing - even when my neighbor threatened to call the cops *insert hard eye roll here*. Had a few unexpected issues come up but nothing they couldn’t handle. 10/10 would reccomended this company to anyone needed a new unit or repairs

___________

What an amazing experience in a horrible situation. Brandon A. was our tech and we laid in all out for him. He wasn’t pushy, had affordable repair options and worked within our budget to get our AC back up and running. Thank you!

In the spring of 2022, we decided that the time had finally arrived for us to replace our two A/C / gas furnace units in our house which was purchased new in 1996. One of the A/C units had a very slow leak, requiring an ever cost increasing annual freon recharge.

After completing preliminary research, I decided to seek quotes from refrigeration companies which offered Trane products, due to their apparent reputation, and as a consequence of my brother-in-law’s brother being a Trane installer.

We whittled our quote list down to two local businesses - both of which seemed to have good reviews. Each business came and gave us a quote, and was the start of the deciding factor leading us to select John's Refrigeration.

Mike Rowland, a comfort consultant, arrived and explained to us that prior to working for John's Refrigeration, he was an independent energy consultant, providing residential consultation and construction services, including third party energy assessments for SRP and APS customers. We explained to Mike issues we were having with our existing A/C system, as well as cooling problems we were having since first occupying our house in 1996. Mike took measurements, analyzed our heating and cooling needs, and proposed a solution. His comprehensive analysis indicated that our existing 4 ton downstairs A/C should ideally be a 4.5 ton unit and thus recommended a 5 ton unit, and that replacing our upstairs unit with a similar 3 ton unit would be appropriate. Mike then provided good (single speed air handler / single speed compressor) / better (two speed air handler / two speed compressor) / best (variable speed air handler / variable speed compressor) proposals.

The other refrigeration business representative came and provided an assessment largely based on what we already had (4 ton downstairs / 3 ton upstairs), without any obvious analysis. When quizzed about replacing the ground level A/C with a 5 ton unit, the explanation was not analytic enough for me. In addition, unlike John's Refrigeration, this company was not sure that the units I thought we would select would be available any time soon.

So as a result of Mike's pre-sales analysis, fit, and product availability, we chose to move forward with his the "better" proposal. Mike confirmed that the units that we wanted were in stock and arranged for installation to begin a week later.

Installation day was whirlwind. A swarm of 7-8 people showed up at about 8am and started to work removing the old systems. In what seemed like no time, one team removed the old air handlers and compressors while another started assembling the new units. Soon the new compressors were installed and the new air handler installations underway. Included in the install was assurance that duct work would be adjusted to remove bends, to ensure we would have better airflow to a front room which was always a problem to cool. By about 4pm, the install work was finished, and configuration and testing underway. We have Z-Wave thermostats which I was quite sure could be used with the new system, and the install team was very accommodating in connecting.

I was pleasantly surprised at how much cooler our house now is, the fact the A/C units no longer run non-stop throughout the day, and the reduced energy consumption we now have. Specifically, our June / July / August 2021 on-peak (3186KW) / off-peak (10661KW) consumption has been significantly reduced to on-peak (1610KW) / off-peak (7366KW) for the same months in 2022 - approximately a 35% energy consumption reduction and a corresponding 37% financial savings :-).

We are very happy with the pre-sales, installation and post-sales support from Mike and the John's Refrigeration team, and wouldn't hesitate them to recommend them to anyone looking for Trane equipment in particular and refrigeration services in general.

This company has always provided exceptionally prompt, expert service for all of our plumbing needs. Greatly appreciated quick repairs made to our hot water heater over Thanksgiving g weekend! Highly recommend John’s Heating, Cooling and
Plumbing.

Mikel Guerrero with John’s Heating, Cooling and Plumbing was great removing a leaking water valve for the ice maker and installing a new one for us. During the install, Mikel ran into an issue when shutting off the water, the water pipe would still drip, causing a bad weld. Mikel did some trick to overcome this problem and got the job done. He cleaned up work area nicely too.

Steven Parks with John’s Heating, Cooling and Plumbing was great installing a Heat Pump Water Heater for us. During the install, Steven was able to answer all our questions on the Heat Pump technology. After install, including adding a condensate line, Steven explained the different functions and modes of the new water heater. He also helped us setup the Rheem Water Heater app setup. Cleaned up nicely too.

Caleb and Marvin’s did such an amazing job! My work had a water heater issue and came within 30 minutes and got all the water cleaned up and gave us an estimate!! Thank you for your speediness and doing a great job!!

Kyle and Shawn were very informative and professional and did an excellent job presenting and installing a new AC system for us. Their price was not the lowest, but the longevity of the company was important to me. Their bid was very competitive.

Tremayne came on time to do our AC/Heating tune up and cleaning. Super knowledgeable and professional. Got through everything very quickly and thoroughly. He went through everything he tested, showed photos and did an unbelievable job. Definitely recommend Tremayne and Johns Heating and Plumbing 1000 times over they’re amazing.

We had John’s give us a quote last year for a water heater. We decided to wait on it but were impressed by the professional service. Today we had a water pipe leak and I called John’s. Steven was the plumber and came to our house within a couple of hours. Steven was great: knowledgeable, very pleasant, and he completed the work quickly and efficiently. He provided excellent advice as well.
The only thing I would recommend is that the company re-evaluate their offer hours phone response. I started calling at 5 am and had to make 2 more calls over the next 5 hours before getting my call transferred to the office who promptly took care of it. Other callers might have been less persistent and just called another company which would be too bad.

Steven came out to the home over the weekend to replace a failed hot water heater. He confirmed the unit was still under warranty, removed it and exchanged it at Home Depot for a new unit, which was promptly and professionally installed. Steven was informative, professional, respectful and clean cut. I highly recommend using this company.

Michael Grisban & assistant did a great job. They were on time, polite, clean, communicative, and efficient. They replaced two garbage disposals and a faucet, plus a few other minor tasks. Three of the tasks they did corrected frustrating plumbing errors of the past. Knowing their trade well, we were finally able to have a much appreciated plumbing experience.

Michael has been absolutely outstanding. John’s Heating and Plumbing is by far the most competent and trustworthy service in the Phoenix area. Their expertise and honesty truly set them apart. I’m deeply thankful for the guidance and support they provided while resolving our plumbing issues. If I could, I would give them 10 stars!