Desert Mountain Pools AZ

Horrible experience with Desert Mountain Pools. Hired them on to do a filter cleaning and weekly pool service. Various times after service there were still visible spots, like on the steps that looked like they were not brushed. I asked Jake if they were stains or if it would come out with the brushing and he claimed they were stains. I went out and brushed the steps and the discoloration came right off and when I asked him about it he said he must have forgotten to brush that area. A month into service and filter cleaning, Jake claimed we had an issue with our pool pump. And that it would cost us more than 1k to replace. He left the pool system running after a visit when he claimed it wasn’t working properly and it damaged one of the baskets. We ended up getting a second opinion and the new technician saw that the filter was not sealed properly and was leaking. When he opened up the filters the filters were very very dirty and did not look like they had just been cleaned just a few weeks prior. The technician fixed the leaks and the pool was functioning perfectly fine. We let Jake go at this point and requested a refund of just the filter cleaning, (not the service) but he denied that request. He claimed he did the cleaning and when asked to provide the photos he could not do so. This was the worst experience we have ever had with a pool service. They tried to take advantage of us and scam us out of over 1k. DONT WASTE YOUR MONEY, THEY ARE A SCAM! Pics of the “cleaned filters” and the basket damaged.

Great service and pricing. Jason and Jake. Are very knowledgeable when asked questions. I highly recommend DMPAZ

Jason Tidd is a remarkably hard worker. He shows up when he says he will. He treats my pool with dedication, unlike other services I have seen. He tests the water, he vacuums the pool, he applies chemicals as needed. I watch him to this myself. He is not a “skim and go pool guy”.