All reviews for Semper Fi Heating & Cooling LLC

Persistence..... I had an mini split installed in July of 2025. A crew consisting of Jared, Cooper, and Matt did the installation efficiently and with a great degree of friendliness. Unfortunately the unit would not connect to the internet, leaving me with a fully functioning mini split which nonetheless was "dumb". Another crew was subsequently sent but no avail. All in all, Marcel, Shawn, Billy and finally Fernando and Brandon appeared, first replacing the Wi-Fi module then the entire unit, but all to no avail... until Craig Lindsay arrived. Craig analyzed the job, resourceful and cleverly tried unconventional approaches and was ultimately successfully. I now have a fully functional unit which pleases me greatly. Also pleased is my sweetheart who, parenthetically,was aloof to all this because she did not miss one moment of comfort from the date of the initial install to the final date where the connection to the internet was secured. I'm pleased to say that now both of us are happy, and additionally that my interactions throughout with all the personnel, both over the phone and on site, were with pleasant, friendly, and confident people. It took a while, but this appeared to be a special case, and thank goodness for Craig, the job was finally solved. I'm impressed with the persistence, the resolve, the determination, and the relentless drive to make me happy. I believe that Semper Fi stands far above a standard firm in that regard. Frankly, I like being treated special, and I was likely because my problem was unique, but I hope never to experience it again as I am sure you too feel the same. Now, with all that said, if you don't mind I'm going back to the comfort of my TV set....and in the meantime, God Bless all of you.

We decided to get a soft water system installed. Our plumbing technician, Anthony, did a great job explaining the installation process and benefits. In the process of his plumbing inspection, he discovered issues with our water heater. We decided to get a gas tankless heater. Once again he explained benefits and the installation process. Everything went as planned. Anthony did an outstanding job!!! We were highly satisfied. We definitely recommend Semper Fi and Anthony.

I wish all companies were like Semper Fi. I had them put in 2 heat pacs, and they did an excellent job. Afterwards they checked up on me to see if there were any issues. One unit was having problems with the thermostat and they promptly came out and replaced it. Didn’t fix the problem though, so they came back out and figured out what was going on. Turns out the thermostat was too close to the intake (which wasn’t their problem) but they went the extra mile and relocated it at no charge. Now it’s perfect like the other unit. Awesome company!

I called around for price checking and found Semper Fi had the best deals for A/C replacement. When calling, the person who answered was very professional and listen to what my needs were. That was on a Saturday and had appointment for Monday morning. The techs that came were very professional and courteous. I had been in the same field for forty years and I understand how it is. I give Albert and Jose a 10 out of 1. So keep up the great work guys! As everyone says Thank you for your service to me, back at you guys at Semper Fi! Thank You for the dedicated work you all do! If I could give a 10 for a google review, I would! Great job! No complaints here!

Always on time. Always informative and provides photos from unit and device readings used to measure pressures and output to help you understand the issues. I give 4 stars only because they are very assertive selling products. Even after I said I was not in a position to make a purchase (the unit still has life in it and for other reasons stated), I was still pushed to try and get approved through their financing program. When that did not work, I was called multiple times with steeper discounts as to entice me to buy buy buy.

The techs are great, dispatchers helpful. This fix was for a thermostat that was replaced with a non wifi. I called for them to come out to replace. Kind of a hassle, calling, waiting, etc. for something they did.

Overall though we had a great installation and service.

I recently had a positive Google review for Semper Fi. The installation experience and quality of work were fine. The employees were respectful and great; I enjoyed the gentleman who originally came and sold me the new unit! However, the old unit and the hardware were left in front of my residence for some time after being told it would be handled late that night. I called many many separate times in the following week(s) because I had them lovely two legged copper strippers infesting the pile that remained in the front yard (video below). I was told I'd be contacted during my calls to Semper Fi, and never was. I provided many messages for instructions to contact me to unlock the rear gate and remove the approx 400-500 lbs of cement from the old unit, but I had no luck. One day, the trash was gone, but the slab in the backyard remained where it remains today. I continue to leave messages, and “dispatch” always says they will get hold of me and never contact me, except once on (05/10), saying someone will contact me in 72 hrs, and I won't bet on it.

The first person, Cameran, who sold me the new unit, was awesome and went above and beyond with his service. He contacted dispatch, came over to see if he could move the slab, and has been in contact with me. However, I figured he was also unaware of the slab. But I give him a lot of credit for making attempts.

I still need work done by the subcontractors they hire, but I am told to call Semper Fi if they don't contact me.

I feel like I'm in an endless loop of being told I'll be contacted, then no one does, and I call back. I get placed on hold as if the rep is asking questions, then told " we're working on it,” meaning the removal of the slab.

I’m disappointed and frustrated that I get the run around.

If I could give zero stars I would. If you would like to be treated like scum, go ahead and give this company all of your money! They will act like they’re helping you on the phone but nothing will actually get done. I have had damage in my house for the last month and they STILL have t done ANYTHING after telling me they would send “their best guy” out to check out the problems. Absolutely disgusted by this company. From Alicia the office manager who will call you once you complain enough, but then she will just pass you to a “warranty manager” who never actually reached out. Instead, they used their assistant, Spring to reach out to me and of course she had no idea what was going on. Once I explained it to her I was assured they would be out in just a day or two. Well it’s been a month and I haven’t heard anything. I have to be the one to follow up with them. I’ve dealt with this horrible service for 3 years now because they can’t seem to get it done right the first time around. Just truly horrible experience the last 10 times I talk to this company. Hopefully an honest review will get their attention.