Swimming Pool Contractor reviews in Peoria, Arizona

I contacted Botanist of the Valley after looking at their reviews and online photos of their work. An appointment with a designer was quickly set up within about a week of my online query. The designer (Marty or Manny?) was super nice, knowledgeable and on time. He had great ideas and listened to us. We spent about an hour and a half with him and before he left he said he would send over an estimate. We met with him on July 3rd and we are still waiting for that quote. I contacted the company on the 14th and on the 19th requesting to speak with the designer and received nothing back. Really sad to see that follow through and customer service has declined this badly. I'm confused how a company can spend that much time with a potential customer and then completely ghost them. Obviously I didn't do business with them, however, keep it in mind when considering signing a contract with them. I can tell you from my two phone calls to the company it will be a challenge to get your questions answered or talk to the person running your project.
***UPDATE*** Within an hour of writing the above review, the office manager called me apologizing followed promptly by the landscape designer we met with. This company took full ownership of their mistake in communication and went above and beyond to make things right. In the 24 hours following this review, Marty met with me at my house, offered a sincere apology, discounts on their services and even a free irrigation timer and new valves for my system. Further, even the company's owner contacted me to listen to my concerns. This company really does seem legitimately concerned with customer service and this was likely a one-off mistake. We received a beautiful updated design and quote within hours. If we decide to move forward with this company for our backyard, I'll post another update.

I had a fantastic experience with Botanist of The Valley for my landscape and pool project. The designer was incredibly accommodating and worked within my budget, which made the whole process hassle-free. Their administration team kept us well-informed through a group chat regarding HOA and city permits, and they even took care of submitting the HOA paperwork for us. I'm thrilled to have found Botanist of The Valley; their exceptional communication and ease of collaboration made the entire project a pleasure. Highly recommended!

I was searching for a company to perform some much needed work in my backyard. In my search it was essential that I get an affordable solution without a lack in quality. Botanist of the Valley certainly answered the call. Marty was great in going over the options and sharing what he could do for us. I actually had other companies scheduled to come out and perform another quote. However after the consultation with Marty I was confident I need not look any further.

Great explanation and vision, we look forward to the end result.

...A few short months later and my family and I could not be happier with the result. The project team, Luis(Pavers team) Emo (irrigation team) george for the extras and custom details. They all did great work! I appreciate Luis for managing the project and talking us through changes, suggestions, and changes to give us maximum value, flow, and appeal. We absolutely can’t wait to host a get together with close friends and family!

If you are looking for a company to trust with your project, no need to look any further. Botanist of the valley will not disappoint!

I just want to start off by saying Botanist of the Valley does amazing quality work! The level of professionalism from Luis and his crew cannot be overstated. Luis was patient with me at the start and was responsive to all my questions. Once we settled on the project it was kicked off in an expected manner.

The crew showed up on time each day and worked their butts off. They were all friendly and I could tell they take great care in their work. They came prepared and looked like they could be at a professional job site.

Luis did everything he could to provide quality service. He made sure that I was happy with the final product. It seemed to me Miguel and all the other workers involved on my paving project really cared about details and the end result. I would not hesitate to recommend Botanist of the Valley to anyone for their landscaping needs.

We have been working with Marty from Botanists of the Valley for the onsite estimate and have coordinated meetings with Joseph. Currently we are in the estimate phase, but because we are so impressed already, I felt compelled to write a review. Joseph is incredibly respectful and professional each time I call and always takes the time to research my questions. Marty has spent multiple hours talking about our options and his recommendations for drainage issues, water retention, and landscape design which includes soft and hardscape. He is very thoughtful about his recommendations meaning how can the space be best utilized, how can landscaping complement the architecture of the home and enhance it, and how can the design function best for our family. We are excited to receive the plan and get started. I will update this review with photos once complete.

Had a pleasure of meeting Marty today for our initial in-house consultation. He has a great personality and very easy to communicate with. He listened attentively to our vision, pays attention to details and gave us valuable insights/ideas on how we could make the most out of our budget while trying to be inline with the goals we have for our dream backyard. You can tell that he is passionate with his career and works hard to give the best for his clients. I would 100% recommend him and we can’t wait to see his design for our dream backyard!

Luis and his team have been working very hard from day one and everyone is perfectionist, which I appreciate very much. They are also very responsive to my questions and requests and have been working with me patiently to deal with demanding Dc Ranch HOA. I chose the Botanist after comparing the bid with other two luxurious landscapers. I think Botanist provides much better value and great project . It is a great fit for regular project like mine. Although sometimes (a couple of times) the crew may be running late or couldn’t show up as planned, which is normal in the industry, I still appreciate their effort to making it right even that means they have to work at late hours or longer days. I already recommended Botanist to my in law’s new build and will recommend them to my other friends as well.

BOTV is the best, had them remodel backyard, front yard and have referred them to friends and neighbors.

Keep up the good work.

The absolute best experience. Communication was excellent from the very first day! I cannot recommend this company enough! Their work is meticulous and amazing!

We have just started the planning phase of our landscaping to accompany our home remodel and are already amazed by thoroughness, friendliness, attention to detail, and quality of work from Botanist of the Valley. A couple of weeks ago we were at our project checking progress of our build and we found our Botanist of the Valley designer, who had come to take some measurements for his conceptual design, sweeping up the corner of our project and the street because it was messy! (We hadn't even received their plans yet and this was definitely not his job!) We have now received initial plans and they are wonderful and reflect him hearing what we expressed wanting for our yard. We feel so lucky to have found them, and can't wait to see our plans come to fruition! Thank you!

We are glad I found BOV through my internet research to provide the landscaping on all four sides of our house. After Marty and Luis inspected the yard at our newly constructed house, Luis invited us to a couple of Zoom conferences in which we could work with him on his 3D drawing. This way, any requested changes or concerns could be addressed immediately. We wanted a simple, clean design. Luis listened well, as that is precisely what he provided at a very reasonable cost.

Andy's crew led the actual implementation. Like Luis, Andy listened well and was very responsive to various changes that we requested while the project was in progress. Andy and his crew were very patient as we changed our mind on a few things more than once. In addition, Andy, assisted with a correction to our pool equipment free of charge!

Luis, Andy and the crew clearly take pride in their work, and it shows. Some neighbors have expressed compliments about how the finished product looks. We are still considering a built-in BBQ grill station, and BOV would be the first contractor I would consider for that job.

Didn’t use them for any work but had one of their vehicles lose a load of material and damage my car. Called them and was told someone would call me back and to send them pictures which I did. Never heard a word back even after reaching out a few times. Good thing I called my insurance. Now several weeks later I have to file a claim with my insurance. Glad I kept their text messages.

At the beginning of quarantine my daughter was just turning one and starting to walk. After a few weeks of working from home we realized we desperately needed more time outside, and decided to put money into the yard. I put together some ideas and reached out to a few companies - Botanist of the Valley earned our business from the first conversation!

Christian, the designer, came out and really helped us reimagine what we could do with the space. He didn’t just take measurements and send a quote - he talked through our needs, talked us through the possibilities, and took the time to understand our budget so we could get the most bang for our buck. The design he put together went through a few changes but after a week or so we were ready to go!

From there Luis took over and talked us through every step. He communicated with us every step of the way - we always knew who would be here doing what. We had different crews working on different parts of this, and everyone was great: Luis, Miguel, Brian, Angel, Emo and Sergio (who hauled everything away by himself and cleaned up the aftermath)! They were respectful of my work from home, my kid and my dog and made sure that everyone was safe and masked up when needed.

The before and after photos speak for themselves! Not only did they do an amazing job, but they came back and fixed every little nitpicky change I wanted to make sure I was 100% satisfied. My neighbors keep giving us compliments, and my toddler has her own space to run around and play!

I am NOT easy to work with. The term “Micromanager” doesn’t even cover me. I know exactly what I want and it is usually not where it was just placed. Whatever it is will definitely need to be moved 2” to the left or turned upside down. And whatever curved border line is in the plan is wrong, so will most definitely need to be adjusted. ALL of the forty boulders which have been residing on my property for 40 years told me they wanted to be unearthed and moved to enjoy new views, so that should be a fun day. Oh wait, and that crushed granite I chose that was just dumped in the cul-de-sac? Nope. It leans towards black and grays and I’m going for browns, so please take it back. I don’t want a blue pool. I want a brown pool… with a beach entry and boulders framing the edges. My chickens need their own water line. I want to run everything (lights, water feature, irrigation) from an app. My outside copper bathtub needs to be framed in boulders, but don’t hit the tub or I’ll end you. One more thing. The pool’s waterline tile that was just set? It isn’t right. Please tear it all out and do it again. Yes, I know it’s 9:30pm, but the pebble sheen crew is coming at 7am, sooooooo. Y’all need to work till 11pm. I’m tired, so I am going to bed. Now that my character is crystal clear, HEAR that through all three months of my backyard remodel and all the various crews, EVERYONE was patient, respectful and friendly. Luis (owner) was direct, communicative, and reassuring. Juan (PM) was available, positive, and excellent at translating my awkward wants. From the Venezuelan baseball crew who did the demo work to the whip smart and efficient electrician to paver artist, Flores (I know I butchered that spelling. Why, WHY did I take French in High School?!), and the many organic cuts I had him perform on the geometric pavers, along with his crew (I enjoyed my conversations with the Prescott native about parenting), to the irrigation (Irving, I’m certain he thinks I’m a nutter) and planting crew who suffered multiple boulder moving days (the 40+ dudes were JACKED UP! I need to move more boulders) to the random dude who just wandered in to fix my pulsing fountain… ALL were more than friendly and tolerated my hovering with respect and patience. On top of their cordiality, the final product was RIDICULOUSLY GORGEOUS. And the icing on the cake? The final invoice (easily accessed by a link and paid by a credit card, YAY reward points!) showed the project’s financial damage came in UNDER the quoted amount. Of my many, MANY home renovation projects, that has never happened. NEVER. Bottom line… If Botanist of the Valley were able to tolerate my helicoptering AND put together a phenomenal renovation, all under their quote, then ya… you should totally go with ‘em.

UPDATE: November 2024
B of V continues to rescue me. From replacing burned out mini landscape bulbs that are so alien even the internet is confused, to problem solving the electrical issue in my chicken coop... effing roof rats chewed the wire (I hope it shocked the bazinga out of them) to today's issue in which I was CERTAIN (and still am) that my Hydrawise irrigation system was intentionally drowning my cacti, so had clearly lost it's mind. It hadn't. Today, Emo came out and, strangely enough, didn't make me feel like a complete nutter, even though I would have sworn on my second born's life (the first one would be too offended if I used her that way) that the system had gone and lost it's cotton pickin' mind. Or at least that a solenoid was bad, please? It wasn't. Maybe the new app was wonky? No. Let me prove it's bonkers... I couldn't. They left having solved the problem (that wasn't actually a problem). The point is, two years after the remodel, I needed them ASAP today and Luis (owner) responded to my frantic text within the hour, then sent two guys out to (not) fix my "problem" within that day and I TOTALLY APPRECIATED THIS! So, don't feel like B of V will abandon you once they have your dough. They won't. They'll have your back for years.

The design that Marty created in his brilliant mind made my backyard an outdoor paradise. The details that he put into the project are something that only a true professional would create. Colors, location, plant style, etc. our backyard is the most complimented part of our home and we are grateful that we hired the right person!

We used Botanist to design and install our new front yard. This included boulder wall, lighting and plant selection. They did a great job and delivered exactly what we asked for. Unique design and quick response to any concerns. Luis was great to work with, his knowledge will make your project run smoothly.

BOTV is great! We were introduced to them through our design with Yardzen. Luis and his team have been so easy to work with from the beginning, including using a text thread to communicate with everyone involved in the project. Our backyard needed a complete makeover, and they turned it into an oasis we can enjoy for years. The team pays attention to detail (including cutting turf by hand with scissors). The pool, the composite wood deck, turf, desert plants, the tile coping, and the fire pit are perfect. The dogs love the new dog run, and we feel better knowing they are safe from escaping and critters. Seeing the video updates on social media is also pretty cool. Luis and his team ensure the customer is 100% satisfied and loves everything. We have plans to make future improvements, and we will use BOTV for those projects. We recommend them to anyone looking to transform their back and front yards.

Luis and his team did a great job with our backyard project. We've got a pretty small space that we needed to make clean, low-maintenance, and aesthetically pleasing. We love how it turned out. Luis provided a clear estimate and competitive bid. They also completed the job very quickly with no delays or hiccups between each of the contract partners. When the work was complete, Luis came on site for a final walk-through to make sure everything was done as requested. Overall, we are very satisfied with our experience.

BOTV was simply excellent. I reached out for a quote in October. They immediately contacted me and Louis came out and measured everything out and gave me a quote that was very reasonable. I made 25% payment. They started in mid-March. Pool was the first one that got done. Although no work was done for a few months due to supply chain shortages for marterials, after shotcrete, plumbing etc were placed, the backyard got done within weeks. I got the backyard of dreams in 4 months which is simply unbelievable given the delays. They were extremely communicative and professional. I even got a complimentary cleaning service of the pool for 4 weeks. I highly recommend them for all your backyard work. Can’t believe my eyes when I look at my backyard.
Check out the after photos!

Botanists of the Valley and the owner Luis went the extra mile to do an incredible job on the installation of the artificial turf for the safety surfacing for our playground. This required multiple cuts and seams which are invisible. The turf sits flat with no bubbles or ripples and looks so inviting for the children to play on. They also put quarter minus around the outside which they pounded into a smooth path to help keep mud from being tracked into the playground area. The Botanists and Luis are certainly dedicated to doing a professional and exceptional job! They were also the best price around! We are so glad someone had recommended them to us and we had decided to use their services!

My one word sum up: Exceptional.

We just moved into a home with a blank canvas as a backyard, so were looking for someone who could help us design something for the family to enjoy for years to come. We solicited several quotes and got back some good designs and ideas. BOTV set themselves apart by the knowledge of everything that would go into the yard. Marty took the time to come out and see our yard. He asked us questions on what we wanted. Listened and gave us a design that was gorgeous. Of course, we went through several changes until it was perfect. We even had the crew change things on the fly as they were laying the travertine, building the kitchen area, and laying the plants. Luis took over as project manager and the level of attentiveness got even better. He was always responsive even to my texts late in the evening with a crazy idea or question.

The level of professionalism and craftmanship extended to each of the crews. Nado, Heriberto, Luis, Angel, Mario, Jesus, Emo, Brian and Shawn all were top shelf. They were respectful of the home, extremely attentive to detail, and were able to make small changes on the fly when the wife and I asked.

I would highly recommend Botanist of the Valley for any needs from turf, travertine, pool coping, pavers, outdoor kitchens, and pergolas. Simply the best.