Ahwatukee carpet cleaning by Steve

Unfortunately, we didn’t get to resolve it as I hoped we would. I wanted to get my upstairs (4 beds & hallway) carpets cleaned as my fiancé and her two kids were moving in with me. My carpet guy, Bill, was out of town so I resorted to giving a new company (Brian) a shot. The work was scheduled for a Saturday (two weeks ago) at ~4pm. That morning I was south of Phoenix helping a friend move, but I had timed everything so that I would be home before 4pm to meet the carpet guy (Joey). That morning, while moving boxes, I received a call from Brian, asking if Joey could come early. I figured why not, since my fiancé was going ti be home unpacking. After helping my friend I arrived back home and Joey was just about finished with his work. As he packed and left I was rehydrating as it was a warm day to be moving boxes. At a glance the carpet looked good, so I did not think twice about it, based on my years of positive experience with other carpet cleaners. Once cooled off I began walking around the bedrooms. I asked my fiancé if they had slid some of the furniture out to get to all of the carpet. My fiancé told me that Joey told her that he does not move furniture. So, she told me she was the one trying to move furniture. This was odd as all of my experiences with carpet cleaner entailed them using sliders or other purposeful plastic materials to easily move my furniture around the room. I’m not talking about needing to
Lift heavy things, but to instead work smart to slide furniture around. This was the first time I had heard that the carpet cleaner does not move furniture. The idea that anything 20s man would tel my fiancé that they do not move furniture is one thing, but I saw the pain in my finances face. Her back was sore and she had to set aside her tasks to focus on moving furniture, boxes, and other stuff that I had been planning to do later that afternoon at ~4pm. I felt guilty for putting this all in her, when I could have just as easily just said, “No” to Brian. “Let’s stick with 4pm”. As these thoughts are going through my mind am walking I am walking around upstairs. I walked into her son’s new bedroom and I slid his dresser from the wall 7”. “Wow!” I said. “This is what $370.00 gets me?” I reached out to Brian, sent him a text of the pic and he quickly sent Joey back to me to resolve it. I always try to give folks the benefit of the doubt. Joey finishes up and leaves again uneventfully. At this point I assumed there would be no issues, so I start driving out to help take my friend’s belongings, which we loaded up in my 20ft trailer earlier, to Prescott Valley. So, a week and half goes by, all the while I am getting texts from Brian to give his company of review. I enjoy giving great reviews, but I was physically and mentally exhausted from not only my fiancé’s move to my home, but also helping my friend move. Plus I’m at work 12hrs per day during the week, so I’m mentally exhausted. This is not an excuse for my procrastination. It just is a fact. Feeling guilty, I began to write a review but then I paused thinking that i should walk around and inspect all corners of the carpet upstairs to make sure there was nothing else that was missed. Within 5min I discovered two areas in two bedrooms where I believed still needed to be remediated. One was behind the door of the same bedroom and the other was in another bedroom, beneath the bed. Photos are attached. So at this point I replied to Brian with a polite message asking if they would be willing to return for a good review. He responded Yes and it was scheduled for one-week out (today). Brian touched base with me yesterday to see if I’d pay $60. I said no. He then told me a cleaner would be here at 8am. I’m here waiting. It’s 9am when I reach out to Brian. He calls me back to tell me that Joey’s truck is in the shop. When he offered to send Joey out between 1-4pm I said no thank you, and that I’ll just pay someone else to do the remediation. He reminded me that I was off all day from work, but I told him I couldn’t wait around. No hard feelings.

Great services completed in a timely manner.

Elian did great- prompt, thorough, really nice job!