House Cleaning reviews in Phoenix, Arizona

We are first timers and will definitely get on a regular schedule. Harry and his team did a wonderful job at our house this morning. They arrived on time, and were in and out in 2 hours - their work was very detailed and the house smells amazing. They charge hourly which is completely reasonable. Thank you so much, Harry and perfectionist team!

To Whom It May Concern,

On October 16, I contacted Kathy, our lead house cleaner with The Perfectionist, regarding damage to our stovetop that occurred on October 14. She did not respond. I then notified Dylan via text about the same issue, as well as additional damage to our kitchen cabinet, dresser top, bathroom sconces, baseboards, and multiple areas of our walls. He stated he would forward the information to the appropriate person.

Over the past year, we have repeatedly experienced damage caused by The Perfectionist’s cleaning crews, specifically Kathy (lead), Rob, Laurie, and Yadera. These issues have included dents and marks from vacuums hitting walls, cords dragged along baseboards, mops striking walls, scratching to our dresser top, and smear marks on our master bathroom sconces. All of these issues were reported to Kathy.

The final incident occurred on October 14, when I personally observed Kathy using steel wool to clean our stove grates. While I believe this was an honest mistake, it resulted in visible scratching to the stovetop surface. I immediately contacted Dylan on October 16 but did not receive a response until October 20, after I called and requested to speak with a supervisor.

During that call, I spoke with Eileen Flores, who assured me that The Perfectionist would take full responsibility and reimburse us for the following: the stovetop repair in the amount of $675.00, which has already been paid; the cost of repainting the damaged walls in the amount of $520.00; and the repair or repainting of the damaged kitchen cabinet is 277.50. I have paid for all and amwaiting for reimbursement from The Perfectionist.

Eileen Flores confirmed this commitment both verbally and in writing after I requested written documentation.

I submitted the invoice for the stovetop repair on October 28 via text, and she confirmed that a reimbursement check would be mailed. After multiple follow-ups, the check was finally mailed on November 7. On November 5, I also provided her with the invoice for the wall-repair painting work. Since that time, she has ignored all communication and refused to address the matter further.

Due to the lack of response, I have filed a complaint with the Better Business Bureau and am prepared to pursue legal action if necessary.

Eileen Flores is now disputing the photographs provided, claiming they do not correspond to the original damaged areas. To clarify, the initial photographs were examples illustrating the type of damage present throughout our home. I have since taken new photographs documenting the exact areas originally referenced and provided those to her. The professional painter who completed the work can confirm that the damage was extensive and consistent across multiple rooms, caused by the cleaning crew’s equipment, including vacuums, mops, and cords.

For context, only my husband, age 79, and I, age 64, reside in this home. We have no pets, no children, and maintain a clean, orderly space. We remove our shoes at the door, and our home was fully remodeled and is essentially brand new. The only individuals who could have caused this damage are the four-person cleaning crew provided by The Perfectionist—Kathy (lead), Rob, Laurie, and Yadera—who clean our home every other week.

All I am requesting is that The Perfectionist honor their written commitment and reimburse us for the damages they acknowledged and agreed to cover.

Sincerely,

Michelle

P.S.
I have many more photos if needed!!

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These folks do a great job on my house. Highly recommend.

Fabulous Cleaning, they are dependable and reasonable as well as honest and they do a great job! I love the fact they use non-toxic cleaning products whenever possible.

I have been using these ladies for about 3 years now. They are very good at what they do. I would recommend them to anyone.

These ladies are extremely trustworthy and hardworking! They will do anything they can to help you! You will not be disappointed, Jessica and Chelsey are the best! I highly recommend!!

AMAZING!! Chelsey is the best leaves my house looking brand new and works very fast! 10/10.

They are amazing. They leave my house sparkling clean and always go above and beyond! So happy to have found them. Highly recommend

Chelsey does an amazing job! I Love coming home after she has been there. She even tackled the teenage boy room I told her she could skip.

Chelsey did a great job of cleaning my cabinet faces, shutters, & fans. They are very professional & thorough!

Jessica, Chelsea, and Mikey are amazing!
My house has never been so clean.
Thank you for a great job! 👍🏼

Jessica, Chelsea and their team ensures that our home is cleaned with care when they visit. We appreciate them and the service they give us.

We have used them before, but got the move out clean for base housing and on inspection day, housing said the house was extremely clean, and we had no extra charges against us due to stuff not being the way they wanted it. Definitely recommend them to clean whatever you need cleaned.

Jessica did an awesome job on our bathrooms and floors. Super friendly and efficient! We had just moved into the house and it needed some help. Can’t wait to have them come again!

I can’t say enough good things about Chelsey! I look forward to every other Friday when I get home from work and my house is immaculate! It lets me enjoy my weekend without having to worry about cleaning in Saturday and Sunday. Having someone you can trust in your home when you’re not there is priceless!

We hired CP Complete Care Cleaning for a deep clean and they did amazing! They worked quickly and efficiently and made my house spotless! Would recommend them to anyone.

I’ve been satisfied with their cleaning services! I’ve tried others and they did not deliver in their level of cleanliness. Very professional and easy to communicate with. Great staff as well. My house is a mess with kids and there’s clutter everywhere but they manage to square it away and my house smells so lovely.

We used their services biweekly from January 2020 until December 30th 2020. Their service was great and all was well, until their employee damaged our stove and they refused to own up to it. We moved into a new home in December with beautiful kitchen that was newly remodeled. Their employee, Hayley, used an abrasive metal scrubber apparently on our gas stove with stainless steel boarders and she completely scratched it up as well as scrubbing off a lot of the font for the burners. They argued that damage was pre-existing and expected me to have pictures to show otherwise. Mind you, this is basically a full year into using their service without issue and they chose to be dishonest rather than trust their client and make it right. The cost to repair stovetop was $130 and if they paid that, I was willing to continue because mistakes do happen. They argued it was already damaged and only paid $100 so i fired them. They would have made nearly $6000 off of our 1 house in 2021 but apparently that $30 and their pride is more important to them. Along the way there were other small things we shrugged off because we did always like their service. For example, walking into our house smelling like weed. We never confronted that but when they wont own up to damage that their employee does... thats wrong.

I had my house deep cleaned before my second child was born. It has been hard to really get the house cleaned and i am very impressed. I came home to my house being so tidy and clean! They went above and beyond. Even a small thing that made a huge difference was how clean they got my daughters high chair. 😂

This is the best cleaning company I’ve ever used. On time, did exactly what I needed for a move out clean, which was a lot of work. They went above and beyond and exceeded my expectations. Wonderful company to work with, and very trustworthy. I’d use them again in a heart beat!