All reviews for KJ's Cooling & Heating

I wish I could leave negative stars!!!! I have NEVER in my life experienced such unprofessionalism and complete disregard for someone. My AC went out yesterday, I called and requested service. I was initially advised that I would be serviced between 1-3 pm, that turned into after 4. After 4 as you can guess turned into never. We called and called and called and kept receiving an answering service that subcontracts them. Kept getting the same information “We will send the information to dispatch”. It is now 8pm, your office is clearly closed. My house is a few degrees short of 100 degrees and your office is now closed without so much as a message informing us that someone couldn’t make it tonight. No NOTHING. This is extremely disappointing and the fact that the owner of this company was sent our information directly multiple times before closing and didn’t even bother to reach out makes it worse. My children have to sleep in 100 degree whether because you couldn’t do something so simple and communicate!!!!!

I have absolutely no idea how this company is still in business. A work order was submitted to have a technician come out to my unit between 2-4 pm. At 4:30 I called because he didn't show up and he had gone to the wrong address. For some reason they didn't consider it important to check what unit they were working on. Then, once they do show up they have no masks or gloves on and enter my apartment. Only to then say that nothing is wrong.

However, when it is 84 degrees and humid in my apartment and my AC is set to 77, it suggests that something is indeed wrong when you consider it is only 85 outside at night and in the early morning. So they send another technician who also says that he can't find anything wrong. He requests pictures of the thermostat showing the difference of temperature, which I provide. They then say it's an insulation issue. That is impossible though because I have lived in this unit through 2 summers already and have had no issues. My neighbors are also experiencing no issues with their temperatures.

Edit to respond to owner: You did not reach out to my management company when you saw the address did not match, I had to call you myself and tell you they didn't show up. Only then did you say someone would be on their way. I never received any phone call signifying a delay due your reps realizing they went to the wrong location. The fact that you would lie about this matter further highlights the issues that your company has.

You also never addressed the fact that you could not resolve my issue. Another company was brought out and the rep actually listened to me and was able to solve the problem! It was a connection issue like I had suggested multiple times which is why "nothing looked wrong" to your reps. Instead, your first rep chose to remove freon, and the second one said there was nothing that can be done.