Landscape Architect reviews in Phoenix, Arizona

Good customer service

Very pro, in good hands .

Great designs and always moving forward to satisfy those with ideas out of the ordinary

Jeff and his team are simply the best landscape design and install company in the valley

When your looking for Quality and affordability, look no further.. Sonoran Landscape Co will take care of your landscaping needs...

I would like to share my experience about sanora landscaping ..i have a broken leg and they went out and beyond to get me the parts I needed to fix my outdoor lighting ....thanks to Jeff and Mary ...for great customer service ....Doug Hawthorne

Sonia Saner was great to work with! She's professional and caring; felt like she was caring for her own property

Stay away. Worst customer service and experience ever. They will only do things that will benefit them, lack of follow up, rude at times, and the Project Manager at time will make decision without consulting with us.

The customer service from this company is terrible. Representative shows up for the consultation and is here for less than 5 minutes, gives no useful info, just asks "how much are you gonna spend??"

Then tells me someone will be over in a few days to take measurements and give an estimate. No one shows. No one calls.

At least they made my decision of using another company very easy.

Great job! Really appreciated service and end result.

I have just witnessed one of these company trucks swerving in and out of lanes unable to hold a straight line. Either completely drunk or mentally insane, I captured this continuous behavior for multiple miles on my dashcam and if the owner would like to see it I may provide. I am actually mindblown nobody was hit because he could not drive straight for 5 seconds… Most people noticed and gave him about 200ft of space, this is dangerous and unprofessional.

Never ending reminder of the POOR workmanship. 6" deep 40' into the yard. Don't forget about the sinking pavers due to POOR compaction.

not happy that they have a 120 day warranty, in very fine print.
I have their response to my request to replace dead shrubs.
Happy to share with you. I asked for a few plants to be replaced before 120 days and no response to this request. Buyer beware.

I gave them four stars because eventually they hooked me up with Abe who was an excellent project manager. The first project manager was MIA and never did follow up on any of the emails that he was cc'ed on. The designer was responsive. He was flexible when the HOA changed their mind about some spec's. If you are proactive and stay on top of the project they are OK. The guys who are out in the field doing the actual work are good and Abe is 5 stars.

I reached out to them and it took several days for them to call me back. They said that hey were too busy to do any work and could not start any projects for at least 7 weeks. They couldn't do my yard because it had flood irrigation and they were uncomfortable with the complexity of Flood Irrigation despite it being in most of Central Phx, Arcadia, and Biltmore. They said they would do any projects without new Surveys and Engineering reports, despite already having some less than 1 year old. They also would not do any work without going through an elaborate planning and design phase. I suppose they are great if you are building a house from scratch and have endless cash to spend on design and plans but they are not for you if you already know what you need done.

My experience continues to be a nightmare. They had to redo all of the pavers due to poor workmanship; they moved when you walked on them. They installed trees I told them I didn't want. There were drainage issues, as well, which killed two sets of trees and all of the landscaping on one side of the yard. The biggest problem continues to be discovery of cheap materials that have had to be replaced over the last 6 years-from drip system to sprinker heads to lines used for the BBQ (installed the wrong kind). I just had to replace the pool pump and several accessories as well.

I've been very happy with Sonoan Landesign. Sonoran was able to turn a new, bare lot into a wonderfully landscaped front and back yard whihc has turned into a pretty special place for me and my family. We are constantly receiving good comments from the neighbors on our yard when we have people over. The follow-up by Sonoran on items and various details has been excellent and the service from Travis McFarlin, has been outstanding. This element of customer service, which is hard to find in today's hustle-bustle environment, is alive and well at Sonoran Landesign. The excellent customer service from Sonoran Landesign certainly reinforced my decision to go with Sonoran. Sonoran Landesign comes with my highest recommendation.

Sonoran was hired to do the landscaping at our property. From the begging we had a lot of issues.The workmanship on the job is very unprofessional, almost like it’s the first time they’ve done landscaping.

The travertine was laid crooked and uneven. They’ve been out 3 times and it’s still not right.

The grill they Installed was beat up and one of there guys actually cooked on it.

A brick boarder around the grass was laid off at an angle as well, had to come back and lay it properly.

12 drips lines were buried under the dirt no plants in sight just watering the earth.

Irrigation box had a leak in it the 3/4” T bracket wasn’t snug

Do not hire these guys terrible.... the list goes on and on...

I was very happy with the design work of Sonya Saner. She listened and I felt that she was interested in my project as much as I was.
I found all the workmen to be very respectful and competent. I also found Tricia to be extremely helpful when I needed plants replaced. I just wish the warranty had
been longer than 120 days as this summer heat can be brutal.

Working with Travis McFarlin and his team at Sonoran Land Design was the best experience of our house renovation. We love our outdoor space. My husband is a business owner and he is very empathetic yet critical of other mid size businesses, and he feels Sonoran Landesign was especiallycommunicative, organized and responsive, characteristics he really values. Not only did our designer manage the process from design to demo to rebuild thoroughly, but he also did much of it while we were away for the summer, so we depended on his consistent communication to keep us up to date on progress. They understood the concept we wanted for our property and was able to create a perfect backyard to fit our lifestyle, growing family and budget. To meet our deadline, Our designer showed up on nights and weekends – long after the install crew had left – to finish up the final stages of the project himself. He was organized, timely, extremely transparent in his process and provided ample documentation so that there was never a time when we were surprised or our expectations were not met. He also went above and beyond the scope of his responsibility to provide friendly advice on how to fix other problems we encountered at the house. If you have any more questions, feel free to come find us in our awesome backyard sitting by the red brick fireplace.

One word - Outstanding! Worked with Oscar on a fantastic plan for both our front and backyard. These guys know what customer service is all about. Can't wait to see the installed product. Sonoran Landesign earned their rating, especially with Oscar on their team. Great customer service and definitely recommend doing business with them.