Landscaping reviews in Phoenix, Arizona

You don't want to work with this company and the owner's bad attitude. I agreed to have Lucas Lawn & Yard Care service my yard back in December. I met with Ryan at my house, he looked at the property, and provided a quote based on his experience running his business since 1994. He insisted that I sign a "Service Agreement" with him. Today, he emailed me to tell me that my rate is increasing by 67% because it is taking more time than he thought. He has decided that the terms of the "Service Agreement" do not apply to him. He also insisted when I signed up that he do a one-time cleanup and spray pre-emergent (which didn't work very well) for $405. All of this was factored into my budget for landscaping. I tried to explain to him that what he is doing is called bait and switch, but he doesn't get it. He's going to respond to this review the exact same way that he has responded to all of the others. "I'm right and you're wrong."

I've posted his original email to me and my response. I wish that I could post his full, long-winded, nonsensical, response which blames me for his inability to quote a job and run an efficient business, but Google says that I'm out of space. You decide.

Here's the meat of his original email to me: Thank you for choosing Lucas Lawn Care to offer you regular service the last 4 months. When I give a service price for a new customer the price is basically a guess as to how long on average, I think the crew is going to need to be on site each visit. Now that we have some history of visits, I can figure out an average. That average shows the men are just needing to take a little longer than expected to service your yard. So, I need to raise your price by $74 per visit starting in May. I have talked to Javier and he has confirmed that the yard is going to need this amount of time on average to keep it looking the way you have been asking him to keep it.

My response: This is an outrageous bait and switch tactic. Shame on you. You, the expert, who has been in business since 1994 came to my house, looked at my yard, and told me the cost to take care of it on a monthly basis. I agreed to pay you to $405 to do a one-time cleanup even though you were taking over immediately from my previous company. I agreed to pay more for your service than I had been paying previously and I even agreed to pay $130 for a pre-emergent service that was intended to keep the cost of service down for a year, but doesn't work very well (there are currently lots of weeds on my property (the day after service) - see attached example photo taken this morning). I even signed a "Service Agreement" with you. Now, after 4 months including the months with the most growth that will take the longest to service, you send an email telling me that you plan to disregard your service agreement and raise my rate 67% because it is taking more time than you expected?

Javier and his crew do a nice job and I hate to lose that service, but I have not asked him to "keep the yard the way I like it" beyond pointing out items that should be taken care of in the normal course of service. Yesterday when he was here, the only things I asked were to trim the overgrowth on the 2 trees near the front door that he could reach from ground level and to make sure that the hedge was taken care of since it was not addressed on his last visit.

I see two options here. The first is that you continue to honor your service agreement and commitments at the price we have agreed. I am not looking for perfection. I am willing to have a little bit less service if that helps. The second option is that we part ways and I post reviews detailing your bait and switch tactics so that your future customers will be warned. Under the second option, you will also immediately refund the $130 that I paid for the pre-emergent service since my new landscaper will include the cost of dealing with the weeds in their price and will not recognize that I already paid for this ineffective service.

Been using Ryan and team for many years now and they always do a great job. They show up on time as expected without fail. Good communication and prompt response for question I may have or additions to my lawn care.

I have been using their service for a few years and appreciate their attention to detail. Very fair pricing and consistent follow through....critical in having great customer service.
They recently removed a large 29 year old tree w great skill and absolutely NO damage to my walls or yard. Very very pleased w attention to detail and care.

I had Ryan's crew of 3 guys come out to completely overhaul my overgrown and unattended yard. The grass was knee length and the front yard was covered in weeds. They were here for around 2-3 hours and in that time completely revitalized my yard. I definitely plan to maintain it on my own for now as it's a fairly small yard, but if I ever let it get bad again I'll definitely be calling Ryan about another big cleanup job.

Lucas Lawn and Yard Care team was excellent and exceeded our expectations. Our garden and property looks like new, with the team working carefully and efficiently. This is the best landscaping group!! We will definitely call them again!! Highly recommend!!

Lucas Lawn has provided outstanding service and support for all our lawn and yard needs for several years. Regular maintenance service is always well done and on-time. Tree trimming and larger yard clean-ups are also excellent. The company has an outstanding eye for trimming, pruning, and landscaping services. Highly recommend.

I used Lucas Lawn and Yard Care a few years ago and was somewhat happy with their service. I moved and started using another landscaper who was contracted by the HOA. Since then, the landscaping company has closed. I recently rehired Lucas Lawn and Yard Care because they were the only landscaper I had been familiar with. What a HUGE mistake! Ryan Lucas' prices are outrageous and the quality of work is very poor. I requested on a few occassions to have specific things done and they never were. I tried reaching Ryan Lucas on the phone several times but he apparently doesn't feel the need to return customer calls but sure has no problem billing you right away!!!!!!!!!! His crew is unprofessional and all hispanic. When I inquired if they were legally able to work in US he refused to answer me. Do not use him at all. Bad service, over priced, unprofessional, poor business man!

I've trusted Ryan for years with any lawn care or tree needs. He is responsive to all communication and his office team are always ready to accommodate me. He has such fair prices and outstanding work ethic. I really appreciate him being a reliable resource!

Lucas Lawn Care has been my landscaping company for the last year. After moving to a new home and having to find a new lawn service I didn't where to begin. After doing some research online I found Lucas Lawn and Yard Care and couldn't be more pleased with my decision. They reprogram my watering schedule after the winter months, are very responsive to any additional requests, and very punctual. They seem to really care about the job their work. Thank you Lucas Lawn and Yard Care!!

Lucas Lawn and Yard Care has been looking after our yard maintenance for the last few years. The crew always does an outstanding job. The office is always a pleasure to deal with and they always takes care of whatever we need. Always a pleasure Ryan and team!

Lucas Lawn Care has been doing my yard for only about a year but, wow, what fantastic results. I'm complimented on how nice our yard looks now. Their customer service is great and are very responsive in both email and phone calls. Invoicing and payment is no fuss and efficient as they can do paperless invoicing. Great Job, Lucas Lawn & Yard!

I hired Ryan to remove a Silk Oak tree and large bush and then cover my front and side yards with crushed stone. His crew did an absolutely outstanding job, conscientious and with perfect results. Whenever I thought they were finished, they continued working to ensure that everything was done to the highest standards. When work was completed, they devoted a great effort to clean the area, sweeping stray stone from the sidewalks and driveway, blowing dust and dirt from same and spraying the yard to clean the crushed stone. Later this year, I will contact Ryan to add landscaping to the yard. I cannot recommend his company highly enough!

I have used Lucas Lawn on two different occasions just recently. They removed several large agave plants, trimmed trees and also lowered a berm in the front lawn. Both of my experiences with Ryan and his team were incredibly positive. Each time, they did a nice job and offered helpful suggestions. They also left the yard spotless each time. I would definitely use them again in the future.

We did a small re-model to our backyard and upkeep to our front lawn this past fall. Lucas and staff were friendly, professional, and quick to respond to our calls and/or e-mail. Lucas personally spent time going over options with us, and you could tell he has an extensive knowledge. The fact that we put some decisions in his hands and his workers because we couldn't decide, says a lot about our impression of him--and we LOVED the outcomes!! We are SO pleased with the work and will be using him for future projects/up keep. We would recommend this company to anyone!

I was referred to Lucas Lawn and I have to say it was the best referral I could have received. They not only are SUPER honest but extremely professional. Jourdan was prompt and did a very neat and detailed job taking care of my palm trees. He even went out to his way to make sure my property was secured and safe before he left. I look forward to utilizing their services throughout the year. You get what you pay for! If you want quality work from some guys that truly understand the needs of each tree, then you want to give Lucas Lawn and Yard Care a shot. You will not be disappointed.

Our HOA has been using Lucas for a number of years, and it has been a very good partnership. They take very good care of all the common areas, notify us and provide professional advice when something needs done, take care of emergencies, handle small repairs, supervise subcontractors for specialty services, etc. Although I am no longer on the Board, I can see that the excellent service has continued. My husband and I have also hired Lucas for jobs for our own home, where the same skill and professionalism were displayed. And at reasonable prices!

We have been with Ryan since he first entered the business. He and his crew have been fabulous with their yard maintenance since 1998 including hardscape as well as landscape. We recommended Ryan to others in our neighborhood and we all appreciate his efforts. Just recently, I discovered that Ryan's company also provides irrigation and patio maintenance. He recently completed upgrades to our front and back yard irrigation and I am hopeful that this effort will actually lower our water bills. Finally, this week Ryan and his son (Jordan) completed maintenance and resealing of our travertine patio which included replacing tile and fitting tile to places where there were gaps. This was a big effort and as we have become accustomed to, the end result was great. Thanks Ryan and Jordan.

We are very pleased with the work Lucas Lawn Care has done. Ryan especially has been very helpful, attentive, and thorough during the whole process. When we found out that our irrigation system wasn't working prior to installing sod, he spent time figuring out what went wrong and fixed the problem at a low cost. We are very happy with the sod installation and the yard clean up. They even cleaned up our messy tree in front twice in two weeks, also at a low cost.

Lucas Lawn has been taking care of my plants trees and landscaping needs for several years. Ryan is very responsive and understands attention to detail. He is an honest person and truly cares about the beat interests of his customers. His crews are friendly and professional and they are always willing to go the extra mile or make adjustments if necessary. I would highly recommend Lucas Lawn to anyone in need of any service they provide!

We have used Lucas Lawn Care for our various lanscape needs for over twenty years. Ryan is always courteous and honest, and his crew demonstrates a good work ethic. Recently we decided to renovate our landscaping. With Ryan's vision and wealth of knowledge, we now have an updated landscape that we are very happy with. During the planning process, Ryan took great care to communicate with us in a very timely manner and as always his fees are very reasonable.  I do not feel the need to call anyone else for our yard service.

I have been very impressed with Lucas Lawn and Yard Care. I first encountered them when they were working in my neighbor's yard. They cut some limbs that fell into my yard. One of the employees came over and told me they would pick them up and take them away. After that, I decided to try out the company. They have been unfailingly professional and responsive, plus helpful with suggestions and advice. They are on time and do a great job. A pleasure to do business with.