All reviews for POG Moving & Helpers

If there was a minus star, I would give it. POG was hired to move items from the UHaul Pod into a storage unit. Jay who had a broken leg at the time was there with the movers. They broke the glass of a wall picture about 36x36 in size and refused to call the headquarters about it. Jay told me that if I did not pay the full amount he would leave my stuff outside the storage. He also said I had to give a 5 start review in order to move the items in. I had no choice to do that. This was in 2019 and I should have pursued it then, and am doing so now. Do not use these people.

Update after owner's lousy response to my bad experience, very selfish and disgusting! I should have sued you back then, and did complain to your CS but no one responded!! You keep up these tactics and your business will be sued! Maybe the Attorney General will reach out to you now!!

* UPDATE* POG Moving & Helpers BEWARE!!!!
We had a move scheduled with them on 01/16/24 and they ended up canceling our move after not showing up in the window of time that we were scheduled. They were going to be 2 hours late and then after being questioned they cancelled us. The owner will totally lie and try and turn this around onto the customer and use terms like God Bless You! Do not be fooled. If you have any trouble they will lie to get out of it. Just found out today that they tried to reschedule our move which we didn’t need anymore to 05/11/25 hoping we wouldn’t catch it and be charged. I have reported them to U-Haul and will be sending copies of the screenshots from their moving crew that was supposed to show up but never did. We were able to cancel the move. U-Haul said that if we wouldn’t have caught it the moving company could have been paid after a certain time. Nice try POG!

We had a scheduled move with this company to unload a truck. The movers called early in the morning to ask if they could come early. Our truck hadn’t been delivered yet so we needed them to come at the appointed window from 12-2. At 2 PM they contacted us and said they were an hour and a half away from us after we waited for them all day. When we complained and said it would effect their review they completely cancelled us and left us in a bad situation. Then they began to lie and say we threatened their employees livelihood. If I could give them 0 stars I would. Very unprofessional and worst company to deal with.

TL,DR: we hired these movers for a local move, their high-as-a-kite movers damaged our items during the loading phase and they refuse to take responsibility.

We hired POG movers to assist with a local move from North Phoenix to North Peoria (~20 min away). The helpers were hired for four hours to help load and unload only. Off the bat the experience was poor as we hired them via uhaul’s moving helper website for the “morning” of our move. Apparently they get to dictate which time “morning” actually means and you as the customer don’t have a say. They were set to arrive between 7-8am, when I called to push it back a bit I was told they have other jobs after mine and it wouldn’t be possible…but I could ask the guys to get there closer to 8am. Okay, great, we’ll roll with that.

Movers were supposed to arrive at 8am—instead they arrive around 9am. The two guys that showed up were high as a kite and reeked of weed. During the load process, the movers had access to many moving pads and shrink wrap to protect items, but only chose to use it on certain things. For example, our bed set was wrapped very tight, but our leather sofa and dining room table had little to no wrap at all. As a result, during the load process our dining room table was damaged as it was dropped and slid across the metal floor, and our leather sofa had the same fate. No big deal, we purchased moving load/unload insurance through U-Haul. Or so I thought. This company is so difficult to not just get a hold of, but to work with at all. Claims were denied because the movers “said they didn’t do it” and because I didn’t have “video evidence” nothing could be done. So note to self, wear your body cameras when hiring this company because their stoned movers will damage your property and plead the fifth.

Now, a month after my move, the company is combative and difficult to work with. They’ve stopped returning calls (three calls with voicemails left went unanswered) and take days to respond to anything through uhaul’s moving help website.

Save yourself the hassle and hire a different company.

Update: as you can see by the response, the owners are now accusing me of fraud & theft for trying to file a legitimate claim. Again, save yourself the hassle and future headaches.

WARNING! They crew of young men that were assigned to my move were friendly and nice but definitely not professional. They basically could care less about the QUALITY of my belongings. Several boxes were stacked on their side - including those that were clearly marked as FRAGILE. One box of toiletries was brought into my brand new house that was crushed from being on its side, with liquid spilling out of it. Turns out the baby oil bottle was crushed but they continued to carry it into my house, over my brand new pavers! They also did not properly cover/wrap my formal dining room table and scratched it with the boxes that were stacked on top of it during transit. I reached out to the owner, Lacy, and she could care even less!! Her response was "file a Homeowners claim". She has yet to reply to my follow up email with the pics that I sent.

Worst Moving company I’ve ever used! They damaged my dresser so I called to put in a claim and they decided to just quit the job, deny that they did any damage by saying they hadn’t moved the dresser while standing next to it in the truck after just having brought it into the truck 20 mins earlier. Manager said that the GPS showed they weren’t on site 20 mins ago after showing up an hour and a half prior to the call. Shady office staff, movers with no experience (office said this was the most experienced team they had). I provided 42 moving blanks and rolls of large plastic wrap and they chose to use any of it which is why the damage occurred. I told U-Haul who I hired them through to remove them from their service so this doesn’t happen to anyone else!

AVOID! Confirmed a 10:00am arrival, waited and waited, called, no answer. Uhaul had to be returned by 4pm so I was getting nervous because another days charge plus late fees was $150. No one called to say they were running late, so I started moving things myself (which I wasn’t supposed to do and ended up in the hospital with a torn rotator cuff because of this!) Movers finally showed up around 1:30pm, reeking like weed. I was moving into a storage unit down the street. They were so rushed they were just tossing things in wherever it would go. Tons of my stuff got damaged. Then they had the audacity to charge me for extra time when they were HOURS late! At the end he asked to see my phone for the payment code, TOOK MY PHONE and went to the review page and left themselves a 5 star review with a comment about how great they were!!! Without my permission!! No wonder they have such great reviews, they leave them themselves! Super unprofessional. Reporting them to Uhaul. AVOID!!!

Booked with this company to help us move our items from our home into the moving truck. We booked three movers and the professionalism was severely lacking. When we booked three people we expected that we were going to have three capable individuals show up to do the job they were paid for. We had one guy who seemed to know far better than the other two how to do his job. He apologized that the other two were "in training", one of whom struggled to perform the most basic of tasks (ie, moving boxes from one place to another). If there are people who need training, that's fine, but it should not be the clients who have to pay for subpar service from individuals who cannot do the job.
Additionally, the team showed up without any water. To a house that is already fully packed, asking for water and cups. You would think this was their first day on the job.
Lastly, the most capable of the group stated that he packed the truck "super tight". I have moved and packed trucks several times on my own and my own dogs could have packed this truck better. Nothing stayed in place at all. Boxes flew all over the place during the short 20 minute drive to the destination.
We reached out to the owner of the company, and he immediately stated that we had issues with the personalities of the workers and that was not his fault. Let me be clear, we had zero issues with anyone's personality. I do have issue paying for three "professionals" and getting one professional and two people "in training". Again, one of whom could barely do basic tasks. I also have issue when someone cannot accept that their team did a lackluster job and refuses to have any accountability. The owner went on to state that it was our driving that resulted in the boxes flying around.
If there is any doubt in your mind about booking with this company, let this be your sign to not.
Looking forward to the reply from the owner where he finds a way to blame my husband and I for the "professional" job that his team did.

Edit: the reservation was made under my husband's account so you will not see my name on the reservation. He emailed you this exact photo as well as a few others, and received nothing but blame and dismissal. This has been a productive conversation, thank you.

This is not a professional moving company. I chose this company because of the 5-star reviews. Speaking with the office to arrange the move also impressed me. The two people who arrived to move me from one apartment to another in a small apartment complex with an elevator could not have been more of a surprise. They literally were two bumbling goofballs. I have moved several times in my life with not a bad experience. These movers didn't even have tools to take apart the furniture and needed to use my tools! They used a large gondola box to move the furniture. Instead of moving boxes with a dolly, they lifted the boxes up and into a large gondola box. Even large pieces of furniture were lifted up and into the gondola box instead of moving with a dolly. One of the movers looked like it was his first day and he acted like he didn't care if he had a second day of work. He was dressed in baggy shorts that were falling off so he had to use one hand to hold up his shorts while trying to move boxes, etc. He checked his phone every few minutes. I started moving things myself because it was too upsetting to watch them. A neighbor saw me moving and asked why I didn't have the two men moving the stuff. I told her that I was trying, but it wasn't working. Honestly, I couldn't wait for them to finish and leave. My furniture was damaged -- broken post on the mirror for the dresser, veneer broken off on the dresser and bent shelving. I didn't want to write a bad review and waited a month to do so. I hope this saves someone else from the unpleasant experience and damaged furniture.