First Opinion HVAC LLC

I have a home warranty that contacted First Opinion for service on my AC Unit. The first appointment was set for 9/30/22 from 7-11 am.Thomas arrived around 2pm (after I called and asked where he was). He checked the system and said that he was submitting the diagnosis. The next appointment was set for 10/6 from 7-11 am by the warranty company. He was a no call no show, so I called and he said that the warranty company didn't notify him about the appointment and that he was in Tuscon, but the warranty company wanted more information and he would be coming by later to put some dye in the the system, and would come back and check it again in a few days. At around 5:20pm he still hadn't showed, so I called and he said he would need to go by his shop to get some extra Freon for when he put the dye in, so I said I understood and we agreed that he would come the next day (10/7) instead. He never showed up or called (again). I tried calling and texting him, but he didn't reply to texts or calls, and both of his contact mailboxes were "full". I seem to have had the same experience some of the other reviewers had with him "ghosting" customers. I really tried to work with him, but to no avail. Luckily I am retired. Had I still been working I would have wasted at least 2 days for nothing. Very unprofessional in my opinion.

I’m really disappointed that I have to write this review, because this isn’t something I would normally do.

Tommy and this company were referred to me by an acquaintance because my mini split A/C at my business was being problematic. Tommy came out within a day, gave me a discount on the service since I was a small business owner, repaired it and gave me a 2 year warranty. It was a great experience and I was happy.

1 week ago (approximately 60 days after the initial repair), the mini split started acting up again. I reached out to Tommy and he told me he was just getting over being sick and that his vehicle was being repaired, but he would try to come down later that week. I told him that I would work with his schedule and offered to pay him even if the repair was going to be covered by his warranty. I waited a week but he stopped responding to me and ignored my messages.

As a small business owner this type of thing really hurts my income because I’ve lost time from work and have to pay another company to come out. Hopefully nobody that hires Tommy has the same experience as me, but I just had to share mine.

They don't make companies like this anymore, these folks are top notch. Respectful, communicative and understanding. They were able to assist me in resolving my A/C problems quickly and efficiently. I recommend them to all my friends and family. It's hard to find honest reliable HVAC companies in Arizona. They are the real deal.