Aquaman Pools LLC

If you are looking for an outstanding pool service, choose Aquaman, the customer service I recieved from Amber was amazing, she worked with me to get my price negotiated to get my pump and motor replaced. I requested 4 estimates from different companies and Aquaman beat them all and had a longer parts and labor warranty. Amber jumped through numerous hoops to ensure we had a pleasant and affordable experience. Not to mention they do a phenomenal job servicing my pool. I

[2023 Edit: They lose stars for bad warranty on automatic filler and what is worse for deck resurface workmanship. Had at one of the pools acrylic resurface done on the deck, but their contractor did not bother or was not qualified to tell us, after stripping the old surface, that the concrete underneath is not suitable for new acrylic resurface and that we should chose something else. After 3 years years, the surface started popping up and now after another 2, needs complete redone. Of course we tried to solve the issue with them and they sent the same contractor to tell us finally that the concrete underneath is not good enough for acrylic. Why wouldn’t they tell us from beginning and make us waste time and money I don’t know. For the auto filler they purchased bad quality units from whatever vendor they used. Of course they did not warrant the unit and we hat to hire another contractor to cut the deck again and reinstall another auto filler. Why would they not warrant something that should last a decade?
Anyway, the pool resurface still holds well so at least it seems that is good so far. For deck resurface I would use another company.
Also make sure you have in writing from them the warranty for each work done. Pool resurface/deck resurface and auto-filler should be items that last 10+ years if proper maintained. Luckily we made the mistake of redoing the deck at only one of the pools as at the other one it was still in good condition after 30 plus years (I guess the old cool deck was better quality than the stuff they use now)]

Old review:
Had one pool resurfaced in 2017 with pebbles. Turned out great and the cost was the most competitive. After 2 years, no issues. The sales person Greg was very helpful and responsive and accommodating my requests. Based on that experience we had a second pool done in 2018. Again best prices and Greg was responsive and accommodating our requests. They lose one star as on second job the individual who was the project manager was not meeting expectations. Luckily Greg was there to pick up the other person’s slack.That project manager is not there anymore. Pool turned out great. I will use them again when my mom’s pool starts chipping. Side note, consider adding few bags of glass pebbles to your mix. Makes a lot of difference for relatively small investment.

They moved us to the VIP program. No one ever answers the phone, and the service they use is offshore and hard to understand. Tech said we had a leak. Have to send out a repair person for $150 just to say, yea you need a new pool pump!! After I said I would get the work done somewhere else, they offered to knock off a couple hundred bucks. They are now part of a HUGE national corporate and it shows. Go locally owned.