All reviews for M&R Refrigeration

Our family is thankful to have found M&R Refrigeration Company. I stepped out to run some errands and returned to a warmer than normal house. My spouse advised that A/C suddenly stopped cooling. Of course, our toddlers didn't hesitate to remind me that "it's hot!". I reached out to Matt at M&R around 7PM but unfortunately they were all booked up, so we scheduled an appointment for first thing next morning. Phoenix had just experienced a record 118 *F day, so we were just about ready to stay the night at a hotel. Moments later I received a message from Matt to let me know that he could have someone out in 45 minutes. What a relief! Aaron arrived in half an hour and was fantastic to work with. The unit was repaired in under an hour and Aaron was patient in explaining the entire process. We went over the who, what, why, etc. on the A/C unit and future maintenance. The entire process was smooth, prompt and we didn't have to sell any organs to cover the cost of an emergency/last minute repair during the busiest time of year. M&R Aaron got us back to a cool home before bed time.

If you're in need of a trustworthy local repairman with expertise and integrity in the field, reach out to M&R and specifically ask for Matthew, the owner. Matthew was recommended by my friends and promptly came over, even on his day off, when our AC was affected by a short circuit during a storm on a Sunday morning in August. He quickly diagnosed the issue causing a floor leak as well.
Additionally, he kindly adjusted our noisy AC unit to reduce the sound. While our units may need replacement in the future, we now have peace of mind knowing that Matthew is the person to contact.

We had M&R come to our home today to inspect our cooling system today given it was not cooling properly. Carlos, the technician performed the inspection and clearly communicated his findings and explained our options going forward. we received estimates for each option, and we were extremely pleased with the service we received,

⭐️⭐️⭐️⭐️⭐️ M&R first came out on a Sunday when no one else would. The Tech Matt made every effort to try and get the old unit working. He was completely transparent in not wanting to charge me for what won’t change the outcome and just waste money. I appreciate that!! Got a quote for a new unit and the price was by far better than any previous quotes. The owner Matthew communicated directly with us through the entire process. He also went the extra mile to make us as comfortable as possible while we had to wait.

4/23/25 Update
Had Blake from M&R come out to service our unit. He went above and beyond answering all my questions assuring me everything is in good shape for the summer. I truly appreciate everyone at M&R for their customer service, honesty and fair pricing.

I can’t say enough good things about M&R Refrigeration! After another company messed up my mini-split install and it started leaking just two weeks later, I called Matt at M&R. Even during the busy season, he was quick to respond and get me scheduled. He showed up on time, diagnosed the problem right away, and had it fixed quickly and efficiently. The system now runs better than it did when I first bought it. Fair pricing, honest work, and top-notch service. Highly recommend Matt and M&R Refrigeration if you want it done right the first time!

I own a 2 yr old rental home in Buckeye and my tenants just moved in and said it wasn't blowing cold air. I live in SoCal, so I looked to yelp to find someone. I came across M&R and they had all great reviews so I reached out. Matt contacted me immediately and offered to go out the next morning. But my tenants weren't there and we scheduled it for Monday. Aaron showed up on time and verified the air wasn't cold, and asked if I wanted to do a freon leak test, at an additional cost, I said yes I had to get it fixed. I was hoping since it was a fairly new unit, that it would be a simple fix and hopefully not too expensive. Aaron called me back and said he found a leak at a elbow fitting and could get it fixed today. I thought great, a elbow, thought that it wouldn't be a huge expense. Well, that thought lasted about a minute, Aaron broke down what he needed to do and the cost would be $1004. I about fell out of my chair, in no way did I think a elbow replacement would cost that much. Being I had tenants in there, it's obviously hot in AZ in the summer and that I would of had to pay $180 for the service call, I just had to get it done and pay the price. Although I was quoted about 4 hrs labor, for a elbow replacement, he was actually there about 7 hours. He called to say he was finished and it was blowing cold air. He told me he "ran into" a little trouble soldering the elbow because it was copper to aluminum. That did not make me feel confident in this repair holding up. But here's why the 3 star rating. In no way could I give a 5 because of the price, I just felt it was too much for a elbow replacement. I was going to leave a 4 star because Matt was prompt in responding and Aaron showed up and got the job done. But I had to drop to a 3 star because when I asked if this repair had a warranty, Aaron told me 30 days. I couldn't believe I just paid $1004 to replace a elbow that came with a 30 day warranty and he had trouble with the soldering....But he did say my AC unit wasn't quite level and he adjusted it for no cost since he was there. I know this review is long, but I wanted to give a accurate detail as to why. I don't like reading reviews with no substance and low ratings. Now if any AC repair person reads this and can tell me this was a reasonable cost to replace that elbow, I will happily adjust my rating

I called for a consultation and was not told I would be charged. I filled out general form that stated FREE CONSULTATION. If i had known there was a cost I would not have wasted time scheduling! $100 dollars to look at my AC when all i needed was an estimate for repair cost (we already have an idea of whats wrong with it). If you reach out to this company be sure to to get cost in writing seems like they will additional fees after the fact.!

Aside from that the technician was nice. Don't blindside people!

UPDATE - He didn’t register the unit so the compressor wasn’t covered under the 5 year warranty. Trying to get this guy to cover his mistake is a waste of time. Don’t do business with this crook.

I am only writing this because I'm disappointed in Matt. I bought 2 condensers for my walk-in cooler in July 2020 and the compressor failed on one unit on July 2024. It has a 5 year warranty so I called and talked to Stephanie I believe and explained the situation. Now she was pleasant and tried to looked for the warranty registration. After 2 days I finally asked if he had looked into the matter and she stated he told her any company can handle the warranty and that they were overbooked. That they wouldn't be able to come out and service the machines.

Pretty sad when someone spends 18.5k with a company and they don't have the common decency to even take a look. I guess my money or business isn't good enough for them.

Just be aware if you need warranty work from this company they will probably ghost you. They just want that up front money to put new units in and don't want to deal with tedious warranty work.