All reviews for Shasta Pools

Shasta was the third pool construction company I interviewed. They took the time to listen to what I wanted in a pool and then gave me a complete rundown on the equipment and construction techniques they used to provide a quality product at a reasonable price. I was very impressed with their knowledge of equipment and techniques as well as their guidance while I was making selections to get the exact pool I wanted and still keep it within my budget. My pool is now finished and it turned out exactly the way I wanted. Great Job Shasta.

Buying a new home and needed a sound inspection. Bill at Shasta was friendly, knowledgeable and very thorough. Awesome people at Shasta that really know what they are doing.

What a wonderful experience. shasta pool was extraordinary from start to finish. Jeff Starr was amazing from start to finish. He is very knowledgeable about the entire process. He also kept good communication with us every step of the way. We appreciate everything Jeff did. Keep up the great work! Nicole was fantastic as well. She is very good at communicating. We just can't say enough about the whole process! It was absolutely fantastic! Not to mention the pool looks amazing as well.

Bryan is one of the great vision guys fro designing your pool. We worked with him on dozens of pools and can say that we would rather work with Shasta Pools over any other company. Great guys and keep up the good work Bryan!

So far, so good. Communication with Evan is great. He gets back to me ASAP when any type of question pops into my head. Very patient and shows genuine excitement for us the customer. Shasta was our 2nd estimate, and we got what we wanted for 20k less than the other builder. I'd definitely recommend Shasta, and suggest to get multiple estimates, and do your research.

Evan was awesome in helping us design the pool and landscaping we wanted. He made it easy for us to go with Shasta pools over the other companies we looked at. Communication with us on work scheduling has been great. Would highly recommend Shasta pools for the quality of the work and for very competitive pricing

Building our pool with Shasta has been one of the best decisions we’ve ever made. I was skeptical at first that their expertise would be that different from other pool builders. I’ve seen enough pools that friends and family have built with other companies to now see the difference. Our pool has maintained itself - as described by our designer. We’ve had it for 5 years now and have only had to maintain basic chemicals and the pool does the rest of the work. Our friends who have built with other companies are already replacing their pumps and equipment. The size and efficiency doesn’t even compare to what we got. Don’t be fooled by other companies telling you they can deliver the same pool as Shasta for less money. Your pool is a huge investment - get it right the first time with Shasta!

Our weekly pool maintenance has been a huge blessing for us. This service has allowed us to simply enjoy our pool without the stress of the cleaning. Our technician, Vince Sutton is fantastic. He is professional, friendly and very knowledgeable. He pays close attention to any and all issues with our weekly cleaning.

Chris DuBos geniously designed our pool by listening to us! His technical/engineering skiils and attention to detail are amazing. He literally took our dream pool and backyard out of our heads and into reality! The whole Shasta crew kept everything on schedule, just like clockwork and to our amazement kept the job site very clean. We didn't have to lift a finger. Shasta, through Chris, built us a beautiful, carefree pool and backyard. We refer them without hesitation. Mickey & Chris

Shasta Pools built our dream pool, and we couldn't be happier! The process was seamless thanks to our outstanding salesperson, Cyndi . She created a beautiful design that perfectly fit our budget. Construction began in mid-September and finished in late November, with landscaping wrapping up shortly after. We are thrilled with our pool and highly recommend Shasta Pools!

Vincent from Shasta Pools just started taking care of our new pool. I recommend him highly, he does a fabulous job on our pool but also very courteous and kind. I find myself going out to talk with him when he’s here.

Thomas Cross and his team have been wonderful. They have very supportive and proactive to resolve any issues that we've had. Happy holidays!

From the beginning Shasta exceeded my expectations. Brandon H worked to design an amazing pool that has kept our family and friends entertained throughout the summer season. There were a few questions/dependencies during the build time and Brandon was always quick to respond and make adjustments as needed. I continue to recommend Shasta to my family and friends. While taking a bit longer than what I was initially quoted, the options/cost/warranty/friendly staff is why we ultimately chose Shasta.

We purchased a Pool with Landscaping from the Shasta Surprise location. Our Sales rep Jake Priest was wonderful, we were waiting on a new build from another state, he did a zoom meeting with us to start the design process prior to our move and put up with our many emails and texts do design us the pool and back yard get away that we wanted before we could meet in office. Even during construction Jake continued to check in remain helpful. Once Contruction started we were assigned one of THE BEST superintendents.... Andrew Guy is phenomenal!!!!! Yes, there were delays due to covid and many other factors and we were never told it would be a quick process, but he did tell us the why's if something was later than expected and he held to his promise that as soon as Shot Crete could happen it would be smooth sailing from that point on, and it totally was.
At the office Lindsey Magee would quickly execute our next steps and Janell Holub would follow through and contact us via phone or email to keep us updated and in the loop. Dean Bauer with their landscaping department was a gem. He came out, walked through our yard and sketched out what we wanted, he chose a fabulous selection of plants for us and was very knowledgeable and helpful, not being from AZ it was nice to have someone who could tell us the best plants to put in and how to care for them and he also had a lot of great suggestions for our landscaping that we loved and was mindful of our budget. He took his time to talk with us and even had books of plants available for us to look at.
Were there bumps in the road? Well of course but dealing with supply issues during an ongoing pandemic in the beginning of a recession as well as staffing issues in the current world were in, I'd say they did GREAT!
At the end of the day of course we would have loved to have been able to swim faster, and maybe some companies could deliver that. In fact, we talked to 3 others that said they could, but we wanted affordable with Quality, honesty and a company that takes pride in what they create. Shasta does that!! We signed our contract last October and now we are only a short couple weeks away from enjoying our completed new outdoor space and making many great memories with friends and family.

Cindi was our sales representative, to be honest she sold us on Shasta Pools. She was knowledgeable and thorough in our first meeting, the second meeting was even better. Her bubbly personality and patience with all of our questions made the choice easy. Thank you Shasta for sending her to us!

Cyndi was professional, helpful, and friendly. She designed my pool exactly as I visualized it & the finished product was amazing. Thank you, Cyndi.

Having my own background in art and design, it was a pleasure to work with Cyndi. She is an expert when it comes to backyard and pool designs. We embraced her ideas for pool placement, waterfall feature, a bench, Baja step, and fire pit. Cyndi is enjoyable to work with and has excellent communication skills. We highly recommend her expertise! Thank you! Cyndi you are awesome!

Cyndi was great to work with. She made the design process super easy and fun. We are very happy with the final design!

Best choice.
Jennifer was my main contact and she did great. Jennifer always called and texted. I always knew what was happening. From start to finish she made it very easy.
Gary showed up and taught me stuff I never knew about my system and helped me know my pool better than I did previously. He made sure it was perfect before he was done.

GREAT JOB!!!!!

Updated review.
After one of the hottest phoenix summers on record my new pool had a problem. Jennifer Miller exceeded any expectations I could have had with such quality service!
Shasta pools is hands down the best and only way to go! Ty Shasta. I love my pool.

Very professional and quality work. Outstanding product and services. We hired Shasta to design and install an in-ground pool in our backyard, and we couldn't be happier with the results. From the first consultation to the final inspection, their team was professional, responsive, and highly skilled.

They helped us customize a design that fit our space and budget perfectly. The construction crew was punctual and respectful, always keeping the site clean and minimizing disruption. The quality of the materials and workmanship is top-notch — we've already had so many compliments from friends and neighbors!

Special thanks to Greg, Pamela and Victoria who kept us informed every step of the way. We highly recommend Shasta to anyone considering a pool project that looks amazing!

Cyndi is amazing. She makes it a lot easier by drawing and showing you the visual, so you can have an Idea how your pool would look in your back yard. She’s very patient and understanding. She has amazing Ideas. Thank you for designing our beautiful pool Cyndi!