Water Damage Restoration reviews in Surprise, Arizona

Jeff and his team did a fantastic job! The clean up was done quickly and professionally. The guys were very helpful and conscientious. The work took a week or so to complete. Every visit was scheduled beforehand, there were zero surprises! We were able to reach out with any questions and everything was answered in a timely fashion. Highly recommend!

We had our entire house flooded by a mistake made by a general contractor. The insurance company contacted ServPro Sun City/Sun City West and Jeff responded immediately and started water remediation that same day. His team, Anthony and John, did an incredible job. They were very systematic at removing all of the damaged interior and cleaned up at the end of each day. We could not have asked for better customer service and care. I would highly recommend them to anyone needing this type of service. They were INCREDIBLE!!!!

When we came home on a Friday evening to find our downstairs flooded from a failed shut off valve in our upstairs bathroom, we immediately called ServPro. Jeff was at our house within an hour with a truck full of fans and dehumidifiers. He immediately got to work ripping out flooring and drywall to help dry our home as quick as possible. He stayed for hours making sure our home was safe to sleep in and assisted with anything we needed. He stopped over every day to check moisture levels, he brought boxes so we could get a head start on packing up, and even showed up when our insurance adjuster came to ensure nothing was missed.
He has exceeded our expectations!

Hopefully your house never turns into a kiddie splash pad, but if it does. Know that you're in great hands with Jeff and his exceptional crew.

We have a roof leak and Logan, Anthony, Cody and David, Luis and Isabella have been awesome to work with so far. Taking extra time to check for possible cracks and damage in the roof prior to the roofers coming and working to provide us a peace of mind. This team is great and I hope you get to work with them if you need help. They have been awesome so far.

Website easy to understand

Great website to search on looking for different things on here very easy to search

I love google search it’s great for the maps and yo find things

Great people really great customer service and love how they really do theyre best for theyre customers.

Great service offered by these pros , helped us with our water damage

I am aware of the diligent, reliable employees of this organization. They work incredibly hard by your side the whole time.

Kind, communicative, professional and full of empathy in a difficult time post the flooding event. The place is spotless.

This company has been amazing from start to finish. From the initial call to the final sign off the support has been amazing.

Working with this company was wonderful throughout the entire job. He returned calls and texts quickly and kept me up to date on the progress/timeline. They worked on several areas of my house and had different crews that specialized in the different aspects of the remodel. The final result looked great and they will be the only company I will work with in the future on this type of job.

We met the manager on a Sunday and he had a crew to us by Sunday night to begin the process. Our schedules were all over the place and the team really accommodated us and communication was frequent. We always knew where we were in the process and the next step. We had some knowledgeable and friendly technicians. We had a regular that made this process that much more better. He always answered all questions and always there with a smile and an overall good disposition. We decided to continue on with them to remodel our home since they were able to speak with the insurance company on our behalf.

Overall 10 out of 10.

Great company. Honest, and caring. My daughter lives in their service area and some major plumbing problems which flooded part of her house. They were there when promised, very efficient and even friendly. I happen to be at her house at the time, because she has a toddler and expecting another one. They were very courteous to her and got the job done. Will definitely recommend them.

During a time of stress, the manager was able to answer all of my questions and calm my uncertainties while shedding some light on an unpleasant situation with our home. He is very knowledgeable of the business industry-wide and all of the moving parts that go with it. He handles his customers with care, respect and ensures that you are taken care of to the best of his ability. I would definitely call this company for any restoration needs!
"Great service!"

The employees helped us comprehend what needed to be done and were consistently on time. These men are very well educated and excellent when a disaster strikes. They have my full support! I am grateful for this business.

The manager and his team are excellent. They are not only professional but they put their heart into the job and went above and beyond for me when they did the remediation for a pipe burst in the ceiling. I highly recommend. Nice people too. It can be hard to find excellent quality contractors but this company delivers and I'm pleased.

Was very impressed with how thorough and efficient this company was in clearing our home of the water damage and the toxic mould. Very professional and I would highly recommend them.

This company were incredible. Super organised and excellent communicators, they were also really efficient and dealt with our flooded carpet quickly. Highly recommend.

Prime Restoration came in after a burst pipe flooded our lobby. Their prompt 24/7 water removal and structural drying services got us back in business without losing revenue. They even handled mold remediation, which was a major relief. Truly exceptional emergency response.