Republic West Remodeling

The remodeling of our shower was an absolute nightmare with RWR. It was supposed to take 2-3 weeks but took over 2 months due to lack of communication and poor craftsmanship. After leaving 3 messages asking to speak to a supervisor we got a call back from the accountant. While he was very nice it wasn't his job to handle escalated issues. They say they are about customer service and making the process stress free but it was quite the opposite experience. We did a lot of the leg work and dealt with a complete lack of professionalism throughout the process. We heard a lot of apologies along the way but in the end there are still craftsmanship issues we simply have to live with. We spent way too much money to deal with what we did. Would definitely NOT recommend!!

This company who has been doing. Kitchen And master bath remodel at my mom's house for going on 15 weeks now (scheduled for 6-8) is wanting to charge extra to fix their miss measurements and shotty workmanship. Project manager has lack of communication never know when someone is showing up to do work or not. I would never recommend or use this company for anything again. This is just brief synopsis of the issues more to come.

Wouldn't Recommend
My husband and I were really looking forward to updating our home and adding some value to our property. We had two other companies come to our home, and Republic West Remodeling seemed to be the best, at first. We originally had one designer, who wasn't supposed to be our designer, but we were placed with this first one because the other person had a family emergency. When meeting with the designer, everything seemed great, all this different stuff was going to be added that wasn't originally in the contract, and it was getting much more personalized. But, then I never heard from that designer again, they never conveyed it to the person who wrote our contract, and then our home wasn't being done the new way I believed it would. Instead we just heard it would be about 5,000 over our already insanely large budget. Then the designer we were originally supposed to have became the designer once again, but never even came to our home. For our master shower we had a tile picked out, and we said it was too expensive. So, they got a less expensive tile that couldn't be on the bench for our shower and didn't even think to get a pencil liner to match it. This is when it was our last straw. I emailed the designers about the lack of communication and how it was unprofessionally considering we are not some big fancy home in Scottsdale, but we are paying A LOT of money for this work. I also called and texted, even the person who wrote our contract. NO RESPONSE from any of them. I am not a mean person, just a simple I AM SORRY would have made me feel better. To me the designers and the business did not care about our home. It was just another job that they don't have to worry about. The owner of Republic West called us, helped solve some things, but the cheapest way possible for them. The workers that came to the house were always great. The manager for the project was good, he cared about our situation and helped out. In the end our stuff looks beautiful. Is it perfect and exactly what we wanted? No. But, I am glad I never have to worry about them again. For what we paid, it was not worth it. If we were to do it again, we would have went with someone else. We know home updates never go as planned, but this was a whole different ball game of bad. They cared about the checks, not us and our home. I believe a professional business should not even have to share with their costumers that we won't have this original designer because of their family emergency. Just find someone else to take over, and if you need to switch just let them know it was for a business reason. I truly hope they treat costumers far better than they treated us, but I wouldn't take the chance!