FACT HVAC

Johnny is extremely knowledgeable and professional. I trust Facr. Great job!

We have 2-10 Home Warranty and twice a year we get our A/C and furnace service (well, once for the A/C and once for the furnace). FACT has come out to our home before. So we are repeat customers.

No issues. Just routine maintenance to prepare for the use of our A/C for the summer. Our unit was good, although very old at about 20-21 years old. It was a little low on freon, so Mike filled it up, about 1-1.5 lbs.

It was incredibly easy to schedule an appointment with them. In fact, I had only been off the phone with my home warranty to get the work order when they called with a couple minutes of that. That's quick because some service contracts take the full 24-48 hrs to call.

I was able to get an appointment really quickly, maybe 2-3 hrs from the call. And Mike was on time with the beginning of the service window. He dealt more with my husband and teenage son as they were more available than me. But they were good with him. Not sure how long Mike was here, but probably close to an hour, maybe a little less.

We paid our normal $60 service that our home warranty requires to the contractor.

Would use again. Thank you!!!

Update: 10/2023
Last year when very old 23 yr old Carrier unit's compressor caught fire, we had FACT HVAC replace the whole A/C unit. It was with a Goodman and it cost about $7K with 2 yrs of maintenance service. It was just starting to warm up, and they were able to get us in the very next day.

It took them idk how many hrs to install everything, but we were happy to only go 1 day without the A/C. We have a gas heater and the heater is in the attic, which is accessed through the master closet. Unfortunately when they disassembled the closet and reinstalled it, they did not do a good job. It took them a few days to come back and remedy the situation, but everything is good now.

We're now about 1.5 yrs from the new unit install and it's worked beautifully. They do a great job and as long as service, quality of work and timeliness is good, we'll continue to use FACT HVAC.

Updated: 3/12/2025
We've been using FACT for quite a few years and will continue to as long as things continue to be as great as they have been.

The latest is Johnny coming to do our semiannual maintenance. With some questions I had, and our unit is 2-3 yrs old (FACT replaced our old unit in 2022 with a new more efficient unit), I had him do a coil clean and install a new surge protector at the outside. We also signed up for a yearly maintenance program, which is $99. It includes 1 maintenance and coil clean, 10% off parts and some other things in terms of priority with calls. I signed up for that.

Johnny was great. We were sad to find out Kyl had left to go pursue his dreams. We're confident he will have a great future wherever he goes.

FACT hires wonderful people that we trust. They don't upsell us on things, rather telling us what we need and if we don't, they make good suggestions.

Highly recommend using them.

I have had several AC companies come out in the past to charge my ac unit but none of them ever tried to fix the leak or recommended such a thing. Jonathan actually took the time to find and fix the main issue. Technician Jonathon was great! He is very friendly and had great customer service and communication skills. I would highly recommend FACT HVAC anytime!