Home Services at The Home Depot

Worked with WSF & HD to install great flooring! The place looks fantastic! Thanks!

Promotional/Seasonal "AC Check" by Parker & Sons, a business partner with Home Depot.

--Trust is earned, and once it is broken, you NEVER earn it back.--

** I will no longer be using Parker & Sons to complete an AC check or for any HVAC issues, in the future.**

It's a shame that we cannot trust companies to do right by the customer--just because the company wants to "make a few bucks more." My family and I feel that we were taken advantage of, mislead, and that Parker & Sons tried to "upsell" us on a service that we did not need.

Pros: Friendly and personable in-store Associate who helps to schedule a seasonal AC evaluation.

Cons: a few, and they get worse-- 1) a Parker & Sons employee calls to advise me that the Service Tech is running a few minutes behind; 2) lacks professionalism during conversation (sounds like he's "just there for the paycheck"--needs retraining in speaking with customers). *Already off to a bad start and "the face" or initial representation for Parker & Sons.* 3) unable to reach ANYONE at the number listed 4) tried to "upsell" a service that was NOT needed, which was several hundred dollars.

"A few minutes behind," means 15 min at minimum and 30 min max. 1 1/2 to 2 hours later, still no service tech, and no courtesy phone call. (Time-Stamps are available.) I call the number on my Caller ID, multiple times and there is no answer. I call the number, sent by text, regarding the initial scheduling. She is quite professional and also upset that I have not been contacted and asks if want to reschedule or cancel-- I reschedule. The rescheduled date arrives, Tech calls and is on time. The Tech is courteous, completes the evaluation and proceeds to tell me that, "there should be water coming out of the PVC valves," and he's "concerned." The Tech pulled apart the PVC valve, removed a minimal amount of dry leaves and dust. He proceeds to tell me that if the the inside and outside PVC valves are clogged with debris, it could create a big problem inside the drywall and that he could fix it for $602, "right now," or choose a less expensive fix for approx $500. While his evaluation was correct, I elected to call 2 other HVAC companies for "a second opinion." I'm glad I did. Both Techs told me that there was a little to no debris (each Tech also ran hot water down the PVC pipes to remove any potential blockages) and told me: for there to be "water present" or water trickling out of the outside PVC valves, there HAS to be humidity--of which there was 0% on the day of the initial eval by the Parker & Sons Tech, and in the following days, after. Low and behold, a week later, it rained and guess what? The PVC valves released water.

Lesson learned: the $49 promotional fee for a Seasonal AC Check is not worth it. Two other companies were honest in their assessment. Parker and Sons has lost this customer, for good.

Do better.

Our carpet purchase and installation through Home Deport was incredible.