All reviews for Code Blue Plumbing

We noticed the floor near our clothes washer was wet and after some testing, discovered the drain pipe where the washer drains was clogged. Tried to use our snake and some chemicals to unblock the drain but weren't successful. I called Code Blue and the next morning Abel showed up as promised. He provided a fixed price ahead of time and used two different snakes to clear the blockage. I will not hesitate to call Code Blue again should the need arise, hopefully it won't!

Wow, I’ve been impressed from start to finish. The initial interaction with the front office was excellent. They were friendly, prompt and worked hard to fit into my schedule. There was great follow up and communication heading into the appointment and the technicians that came out (Ethan and Ben) were kind, honest and very professional. Price was very reasonable as well.

HIGHLY recommend Code Blue!

I am a Real Estate Broker in rural area of Cochise County, during home inspection for a home sale it was discovered that sewer lines were old, failing and filled with tree roots. One local plumber was going to charge thousand and thousand of dollars to tear up yard, foundation and alley. I called Code Blue Plumbing they were quick to answer, quick to get a quote and quick to get the job scheduled as we were closing in two weeks.

The day of the job the two technicians that came out were Stockton and Diego. They called when on their way, showed up on time, got right to work. What might have been a two day job they were able to get done in just one day, their work was amazing, they removed tons of tree roots, installed sewer sleeve so they did not have to tear up foundation. By the time they finished the clean up was so good you didn't even know they were there, it was perfect.

Thank you so much, I will be recommending not only the company but the technicians.

Updated 4/26/2025: After my last review, I heard back from Bernadette at Code Blue, and that set into motion a series of subsequent visits. I ended-up using them for some additional work, which turned into a major job that I wasn't expecting. However, through it all, Jay went out of his way to try to ensure I had the service I had grown used to having when I used them on a number of occasions several years ago, hence why I updated the rating to 4 stars. Thank you, Jay and Bernadette, for the locally owned business customer service of meeting me where I was at and wanting to ensure my plumbing needs were addressed. I will be using Code Blue Plumbing in the near future as I finalize this project.
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I have used Code Blue Plumbing for quite a few years - they've replaced the poly pipes in one of my homes, switched out a shower valve in my current home, and they have always done a great job. Over the past several years, I have even recommended them to a few of my neighbors and friends.

The reason for only 2 stars is I just had them out to a home I'm getting ready to move into (I'm in the process of down-sizing) - I needed 2 toilets installed and some shower faucets replaced. I felt like I was dealing with a used car salesman instead of a plumber this past week. They are charging me a very high price to replace the faucets and valves in my showers (they had to reschedule this for a future visit this coming week as they didn't have the time on the last visit).

They fixed a water main break a year ago, however they did not leave much depth between the box and exit pipe, contributing to a water main break a year later.

They had the concrete water main box resting <1in above our pipe after fixing a main break a year ago, and in response to my skeptical questions on the close spacing said that would be fine. Almost a year later it unsurprisingly broke when a vehicle drove on the box. Over the phone and when the technician came out, they claimed the install was done correctly, that the break was purely our negligence, that it's the water utility's fault for poor placement, and they would not be covering or discounting fixing of the issue.

While the board of contractors views vehicles going over the box to be unallowable and abnormal (therefore not the company's fault), the box was set in a manner such that it ensured that much of any vertical force put on the box would result in the pipe breaking, quite likely from even natural erosion of the soil at the bottom of the box. Just rotating the box slightly (acceptable, per Metro Water), exiting deeper (what Metro Water says is best practice), or spreading the load better at the bottom of the box would have almost certainly prevented this issue from reoccurring.

A positive I will say is that they are responsive, the people on the phone are kind, and 24/7 availability is valuable and important in a crisis.

Edit: Updated after AZ Contractor Board assessment.

I don’t know about their services, but their driving is terrible. One of their trucks cut us off, almost ran into us, and then made a turn with no blinkers at all. If you’ve got your company name all over your vehicle, you’d think you’d drive with a little more care. The way this driver handled the road was flat out dangerous, and it makes a really bad impression of the business.

My neighbor and I both had our water lines fixed at our water boxes which is on my property partly in my driveway. We both used different companies. My neighbor used Code Blue which gave him a one year warranty. The Code Blue worker installed the water box on top of my neighbor waterline instead of using an elbow to go throw the cut out. We both voice our opinion that when using the driveway it will break the line the way it was installed but the plumber would not listen and said their was a warranty. My neighbor's line did break under the year mark and Code Blue would not honor their warranty because of my driveway. This company does not keep their word and their warranty means nothing. I have pictures but it won't let me upload to this post.

Code Blue was hired in August 2024 to perform a sewer inspection at the property I was in escrow to purchase. The property has a main house and an adjoining guest house. For reasons unknown they scoped the main line but not the sewer line from the guest house to the main. In their report they state that there were no above ground clean outs. If they would have looked at the guest house they would have practically tripped over the clean out. Being an out-of-town buyer I relied on Code Blue to do a thorough, professional job. My house is now in escrow to sell and the company that came out to do the sewer inspection actually started with the guest house clean out and discovered a grinder pump buried in the ground I did not know was there. Code Blue prides themselves on being the experts with "impressive knowledge" so they should have been the ones to discover this. I would have known then that the grinder pump was not installed to code and had the seller fix it. Instead, I am having to pay to have the pump dug out and installed properly. For $5,300. Thank you so much.

Bernadette from Code Blue reached out for more information, which I have provided. Waiting for their response.

Received a call from the owner two weeks ago that they were going to look into it. Never heard back. Will be using another plumbing company from now on.