Poole Brothers Plumbing

I had a new property constructed recently and just a few months in, my tankless water heater began showing errors and would repeatedly shut off. Despite numerous calls and troubleshooting attempts with the manufacturer and the constructors, it seemed like we were at a standstill. However, Everett from a certain plumbing company was a real game changer. He took full responsibility of our problem. Everett not only invested a considerable amount of time to help us figure out the issues, but he also stood up for us. He liaised with the manufacturer and effectively demonstrated that the water heater was defective. Thanks to his efforts, we received a new water heater. Everett even took the initiative to personally handle the installation process, ensuring everything was in perfect working condition. His assistance was invaluable and I wouldn't hesitate to recommend this particular plumbing service to others.

we had a sudden plumbing emergency at our place in tucson, so we reached out to poole brothers plumbing. from the start, they impressed us with their fast response and friendly service. our main line was completely clogged, causing water to back up throughout the house. everett showed up quicker than we expected, was polite and professional, and got straight to work. he used a plumbing snake to clear the blockage, and the whole job took less than an hour. everett made sure to wipe his feet, closed all the doors and backyard gates after finishing up, and left everything tidy. he also took the time to answer every question we had before heading out. i highly recommend them to anyone in need of a reliable plumber!

The team at our plumbing service was fantastic! They didn't pack up and leave Tucson until past 8 in the evening, making sure the job was completed to their satisfaction. Truly a wonderful group of professionals including Leo and Everett. We are certain that their work will function as assured. They also mentioned that they would provide us with a visual of the current state of our pipes and send over the warranty documents. We are eager to receive both. Given that most houses in this area are of a similar age, there's a high chance that others may encounter the same issues. Rest assured, we will be more than happy to recommend our positive experiences with this plumbing service! Once again, we appreciate the assistance and send our best wishes to the team.