Reviews of local pros in Tucson, Arizona

This is the BEST company to call for your cooling needs. They are fair price for 1 hour service. We have an Evaporated cooler that sits on our trailer. Joshua came, shut down our heat, then got our cooler up and running. My cooler gave him a challenge and he met and beat that challenge no problem. He is the sweetest, most conscientious service person I've ever dealt with. He provided me with the absolute best service. This young man is a professional, sincere and genuinely cares about the job being perfect or he will come as many times as it takes to get it perfect. He is a credit to all young professionals. 5 stars all across the board, if they had a 10 star rating, he would blow that out of the water. If you are looking for fair prices, honest, caring and professional service, call my new friends at One Hour Air Conditioning and Heating. They even do emergency calls on the weekends.

Armani was great! He is professional, kind & efficient. He determined the problem accurately and was able to get our heater working again in no time. We are very happy to have worked with him.

I needed multiple parts replaced and they were able to complete the repair in a timely manner

Best customer service from Danielle!!!

I would like to thank Danielle for all of her time and support listening to my issues and concerns (I had a lot). She stayed on top of all communication and took great notes then addressed each one to closure. I truly felt she cared about me more than a customer number but as an actual person dealing with an issue. I have nothing but great things to say about her and her company. I would highly recommend!!! Thank you.

I had just bought a house where the dryer vent hadn’t been cleaned in years and was clogged. Danielle was very helpful and pleasant making the appointment and keeping me updated. Joe, my technician and a veteran, was dedicated to doing the job right and good to work with. I’m very happy with their service.

These guys are absolutely amazing. Armani came out on the 5th of July. He was the 5th hvac company we had out to our house. Every other company swore we needed a whole new unit. While Armani found the issue, got the machine running and offered to work with us in getting the machine running. They save us. I highly recommend this company to everyone I meet.

Really great experience with this company. They were responsive. I was concerned it’d be hot before we could get the repair complete, but Brittany who I believe works the service desk helped get me immediate help since our AC went out. Ethan Jennings was the tech who came out. Very kind and explained a lot of things to me in regards to what the issue may have been. He was open and honest which is always appreciated. He stayed to do our repair the first day for a few hours, but he needed to return the following day to replace specific parts needed for my unit. The following day he did the repair quickly and efficiently. Thank you to One Hour team for all your help and Brittany who made the arrangements for my appointment as well as great communication with care.

Danielle and Noah were extremely knowledgable and competent when they visited my home for the dryer appraisal and cleaning. They answered all my concerns with patience and took the time to ensure I knew what was required to do a great job. My one question is the apparent subsequent costs of follow ups seems exorbitant to me. Hence, I'm subtracting one star.

I called One Hour Heating & Air Conditioning after another company failed to properly repair my home A/C—and I’m so glad I did. One Hour got it right the first time! Jose, Armani, and Roman were top-notch—professional, knowledgeable, and clearly experts at what they do. I highly recommend their service—10/10. Thank you!

Technician came by today and corrected the issues I found. Everything is decent now. I think I should be refunded the labor I was charged that everyone agrees was dangerous. $2K. I have photos but would prefer not to post them. This is relating to the flu vent. As I see it now it is about 80% good.

Was having AC issues and found One Hour HVAC. They were extremely polite on phone showed genuine empathy for our plight. Armani was dispatched and did an amazing job. Was quick to diagnose issue but thorough in unit inspection also extremely personable, and caring of our home. Would a million times over recommend Armani and the One Hour HVAC team.

My furnace, which is only 2 1/2 years old, gave out a few days ago. I initially had a local company come out and do a diagnostic. They did, and as it turned out my compressor had gone bad. They quoted me a repair price which was MUCH higher than what I was expecting (to be fair I had no idea how expensive this type of repair would be). I'm not made of money so I called around a bit and reached One Hour Air Conditioning & Heating. I sent them the diagnostic from the other company, they replied with their own estimate which saved me $400 from what the previous company had quoted. Their guy Roman came over the next morning and spent about 5 hours doing the work. He was very knowledgeable & detailed. He explained how the original install hadn't been brazed with nitrogen, so some soot got in and eventually ruined the compressor. Very professional work. I would use them again if need be (but hoping that won't be necessary!).

From what I experienced this is a first class company that does top notch work and I would recommend them to anyone who needs work on their A/C or heating.

Ozzy was very professional and knowledgeable. Very nice and personable. He explained everything to us so we could understand exactly what was being done. We would definitely recommend your services to others.

We were left without AC tonight. Our regular repair tech couldn’t make it until tomorrow so we called One Hour Heating and Cooling tonight. Our tech, Ozzy showed up within a hour and had our AC back up and running quickly. Ozzy was fast, friendly, and explained everything thoroughly. We were very happy with our service from your company and Ozzy’s customer service was top notch!!

Our experience with Armani was very good. He took time to explain the process and consider options. We have used this company for over 6 years with good results.

Quick, efficient, clean, and courteous! My technician Jim diagnosed my AC'S issue quickly and fixed it even faster. He was also happy to humor me and say hello to all the critters on the farm as well! My AC is blowing cold and not making any more funny sounds so I couldn't be happier!

Armani and crew did a great job. Like most jobs, there were challenges and those were solved. They worked in a rain storm and finished on schedule.
Thanks

Fantastic service for full installation; they previously serviced my aged original system (installed 1995) so I knew it was going. After shopping around, I got the best equipment and absolutely the best installation. Update 12/29/23: They came out and replaced a defective valve; NO CHARGE!

I initially felt great about calling Superior 1 Hour Air Conditioning. They had a technician at my house within an hour of my call. impressive response time. I expected to pay a little more for that kind of speed, but I wasn’t prepared for how much more.

Right away, the email confirmation felt off. It read more like a dating profile, listing the technician’s hobbies, likes, and dislikes, quirky, but unnecessary. It made me wonder if I was paying a premium for flashy marketing instead of actual service.

The technician said my condenser was “blown” and gave me a repair estimate over $6,000. Conveniently, he also said my manufacturer’s warranty had just expired. He pushed for a full unit replacement and initially showed only the monthly financing, not the total cost, which turned out to be nearly $14,000. When I asked for time to think it over, he pushed back, saying, “Can you just give me an answer now, that way we can get you running as soon as possible.” That kind of pressure is a huge red flag.

Here’s the kicker: I got a second opinion. Another HVAC company came out and confirmed that my unit was still under warranty for two more years, and had everything up and running for just $500, with no new parts needed.

Superior 1 Hour gets two stars because they were fast and communicated well around scheduling. But the misleading information about my warranty, the inflated pricing, and high-pressure sales tactics were enough to ensure I won’t be calling them again.

Our service technician Jim, came to do a diagnostic at 8pm Labor Day Monday evening. Our unit was over 16 and owed us no favors so rather than replacing motor and facing the inevitable next big repair on an old unit, we replaced w/ new high efficiency system. It is Wednesday afternoon, less than 48 hours from the breakdown and our new unit is up and running. On Tuesday they brought two portable ac units to help us get through to the end of the install so that really helped as well. Professional polite and friendly team members, Alexander, Kenzie and Armani (hope I spelled correctly). They were courteous and tidy and most importantly to us, were reliable about being extra mindful of our dogs around doors and gates (we have a runner). I’m usually not happy w/ having anyone I don’t know in my personal space but I never felt uncomfortable and that is saying alot. I’m very happy with how well everything is working and how it looks after they’ve finished. Reasonable pricing, cash discounts and financing available for those who may want it, plus a great warranty. I'm not sure if there is a difference for warranties on different installs so I’m not able to give an educated comparison but I’m very happy with what we’ve got and it’s better than their competitors that we checked. We have a whole new system for a 2200sqft home w/ user friendly smart thermostat that can be adjusted remotely and it took less than 48 hours to get it done. I would absolutely recommend using this company for service, repairs and/or new equipment. Thanks again to Jim, Alexander, Kenzie and Armani.

Amazing Service! Very fast and reliable! Was also able to resolve the issue very quickly! Super polite and kind! Thank you!