All reviews for ServiceMaster by Advanced

This crew is the real deal. They came out timely and Nieko did a fantastic job setting up their equipment to restore our property. Big thanks to these folks.

Love these people!!! I don’t know what I would have done without them! Their response in my time of need was superb and I can’t remember when I have had customer service this wonderful! Bethany was always so up beat, positive, and professional. Colby and his crew were very pleasant and professional as well. I was devastated and they helped me feel more calm and less alone at the time. May God bless each of you for going above and beyond to help people!! 5 stars is not enough for you guys have done for me!!

Brandon is the best of the best! Anytime I have a customer who needs anything from home restoration to commercial restoration to roofing I call him. He keeps me in the loop every step of the way and makes the process super simple! He is the only person to call!

Tracy of Service Master is a professional that is hard to encounter in this day and age. Service Master was through and followed up on everything. Service Master went above and beyond to satisfy me as a customer.

One of the absolute finest businesses I have ever dealt with. I work in an adjacent industry, and we have customers who rely on the type of work that ServiceMaster provides, and they have taken impeccable care of all of our clients. Brandon takes great care of everything and keeps us informed from start to finish. They really do feel like a partner, not just someone working in a different office. Can’t recommend these guys enough!!

10/10! Anytime an insured of mine has had a claim on their home, Blake always answered his phone immediately and his team was out there within a few short hours working to resolve the issue. They always seem to do great at keeping the customer in the loop as well as making sure to keep the agent updated as well. Love this team!

The Service Masters team that I used in Benton were on their game! I highly recommend them for any water damage and cleaning up after the damage! Great Company!!

Water from clogged sink overflowing from bathroom to master bedroom and another bedroom. Called company and two hours later they showed up with equipment and removed all water. Left fans and one suction machine on over two days! All is perfect! Great company!!!

Blake was so quick to respond and get someone sent out to my sisters house when I discovered water leaking in her bathroom. Beto was so nice and explained the process so well!! Highly recommend!!! Thank you so much!!

Service master was very quick and efficient in dealing with our interior damage after the tornado. Nico was very knowledgeable and easy to work with! I would recommend him for any of your restoration needs.

Tracy Bunting Jr. and Courtney Hammett did a remarkable job with our water mitigation. I felt very relieved from the beginning after talking with them. They both were very courteous and extremely knowledgeable. Thanks again!

We had water in 4 rooms of our home during the recent flooding here in Little Rock. I called dispatch at 5:00 AM and the team was at my home by 6:30. They pulled off base boards and set up 14 fans and a big dehumidifier and we were able to dry out the house quickly without damage to the Sheetrock or insulation. The team of Tracy and Courtney were pleasant, efficient, and super professional. I am very happy with my experience and would recommend them.

We came home from vacation to a flooded house due to a shut off valve bursting and thousands of gallons of water running through our house for 5 days. Tracy and his crew were at our house early the next morning and already setting up for mitigation. They quickly surveyed what needed to be done and had all machines going in a couple of hours. We had miscommunicated on a few items that needed to go and were not taken out and they resolved the issue quickly and without complaint. The packing crew did a great job as well. I came to the house one day in the middle of the job and noticed that they packed the boxes with more care than we did when we moved in! They did a pretty nice job all around.

Tracy and Courtney came into my home and were very friendly and respectful. I had a few rather dumb questions but they answered them without making me feel like I was asking a dumb question. They called to tell me exactly what time they would be here and that is exactly when they arrived. They got to work immediately and were very thorough. I highly recommend this company. I highly recommend Tracy and Courtney.

Big thanks to Tracy and Courtney for taking good care of me!! Had a water leak and they were here fast and got the the damaged material out and the fans going asap. They’re were very professional and would definitely use again! Thanks for the top notch customer service!

I appreciate the professionalism of Leidy, Maria, Claudia G., Marisol, Mary, and Claudia O. throughout the week from the bottom of my heart ... you did a beautiful job in cleaning my home after I experienced a house fire.
It is such a relief to come home to a clean house!, You all are a life saver, thank you for being awesome and kind. I cannot thank you all enough for making my house sparkle! It makes such a difference in my life
Thank you... it is like walking into a brand-new house. I greatly recommend your services.

My daughter and son-in -law has had a not so good experience. They have taken forever to fix their home and now that their house is done, they still have not delivered back their furniture ! UPDATE : I did get a call the next morning from the owner and he wanted to help with any problems. I do appreciate that so much. They got their furniture delivered Friday. :)

They threw garbage and cussed out an employee as he left. This behavior scared me.

Service master FAILED at providing a quality service and FAILED at having a professional staff. I Had a AC leak. drywall damage and ceiling falling. service master showed up and placed some fans, sprayed a little perixide around and left. water still dripping from ac unit pan and from floor into space between floors. water eventually found its way downstairs. My wife and I shop vac the water up and started getting things dried up.
3 days later different crew, this crew was belligerent and condescending to me and my family. i finally was tired of his abuse and told them to get the fans and get out, i was finished with this crew and the attitude i was getting from them.

keep in mind the total time spent at my house by service master was less than an hour. over 1000 dollars charged. I will keep all my friends informed of the bad service and outrageous prices charged by service master. Please read this review for what it is, bad service and being overcharged is not a good way to do business. Sorry servicemaster you failed again. Use this company with caution. My Insurance company has removed them from its recommendation list because of bad service.

My house was damaged at the end of June. I've been without almost half of my house since then. My insurance company recommended ServiceMaster for services, and I wish they had not. They came out and did water mitigation. They did an estimate for interior work at the beginning of September. In order for them to get started, they need a down payment. I told them they needed to send over documents to me to send to my mortgage company. Or they could just send them directly. They say they did, but my mortgage company hasn't reached out to me like they did when the other contractors sent their information over. I left them a one star review before Thanksgiving, and they left a pretty condescending reply. They did however reach out and said they would try to make things right. A guy came out and said they would try to have my house finished by Christmas. They also wanted me to take my review down. This is the day after Christmas, yet I'm still without almost half of my house. I've given them opportunities to make things right, but they have not.
It also doesn't help that most of the people I've spoken to there have been arrogant and condescending. They simply do not care about you, or else I wouldn't still be in this position, six months later. I do not recommend this company