Appliance Repair reviews in Benton, Arkansas

Technician was on time and refrigerator was repaired and is working well. However, he left in a hurry, leaving the old parts for us to dispose of, and once he was gone we realized he had left a mess behind. In the course of the repair something under pressure was obviously disconnected and left a spray of an oily substance on the floor, cabinets, furniture and even on top of and inside the refrigerator! It took two of us almost two hours to clean up the mess!

Mr P. William knows his job. He was able to fine the problem at no time. He very professional. This is the Serviceman I want to make a serviced call in my home. He did a well job. Myrtle Green oh Bryant, AR.

This place has no real person to talk to. Only animated. I had a problem with the person who came to fix my dishwasher, cause he left it out abd didn't push it all the way in and now we can't use it. Tried to call Sears but can't talk to anyone. Never again!

Matthew was very knowledgeable helped us understand the water level on a 3 year-old washer will not get the level we wont but he showed us the knobs to push to get the most out of the washer

He was very professional, very quick. The dryer stopped working again after he left, but it wasn’t his fault. Wish there was a way I could have let him know. It was within 15 min after he left.

Tec was great, Company SUCKS
Part cost $50

Repair was fast,did not have to wait several days this time.

I paid 550.00 for new part & installation which was not installed correctly & has not worked at all. I called repair man on his cell next day. No reply. I had company for holiday after which I called again. I couldn’t understand person on phone but thought he was sending someone else. That didn’t happen. Now they say warranty on repair has expired & I will need to pay diagnostic fee & repair fee again. NEVER AGAIN!

Curious, appeared to know what he was doing, mindful of my home and cleaned up mess. Very happy with the service he provided

I truly appreciate the professionalism the courtesy of the technician that came and fix my dryer my washer today he was polite and prompt I would choose him over any other technician because I have not seen one like him that has the courtesy the promptness the professionalism politeness he is rare

John went above and beyond for my Mom. He took the time to explain to me what was needed and what had been done in the past to fix the ice/water dispenser. He sent me videos so I could see the issue with the dishwasher. Truly a nice guy and very knowledgeable. John was very professional and is a great asset to Sears. I HIGHLY recommend him!

Well pleased with the technician and his work. Courteous, pleasant, very knowledgeable.

Run, don't walk from this company. They destroyed my dryer. Multiple rescheduling for repair work. They claimed to install parts I found later in the laundry room, still in their sealed packaging. Installed additional parts and within an hour the dryer self destructed because they didn't reassemble properly. Parts and screws found underneath the machine. Impossible to talk to a human being. All AI. Horrible experience that cost me more than to purchase new. I'm the idiot. Don't you be. Run!

Mathew was professional,knowledgeable and careful. He fixed my washer and checked everything to have it in good working condition. I was pleased with his work!

Dylan was incredible at communicating and accommodating our schedule. He was able to thoroughly and quickly diagnose the issue with our appliance and made sure it was fixed 100%.

He spent more time on his phone looking up things than he did trying to fix my ice maker. He declared I needed a new ice make for over $500 before he really tried to figure out why my ice maker wasn’t getting water to make the ice but did get water. After watching YouTube I feel there is a solution to the problem besides replacing my year and half old ice maker. I will be contacting another appliance repairman and will never use Sears’s again. By the way my son came over and fixed the ice maker in about 15 min. I don’t need a 500+ new ice maker to replace my 1 1/2 year one now.

What a service man, love his work, dedication and demeanor, so polite, and he knows his business.

John was very skillful of his job. He took his time, and did not leave until he was satisfied wit the job. The ice-maker we ordered had not been delivered yet, he used one off his truck, and assured us it matched.

The Tech was great. However, the issue is persistent and I spent the last 3 days trying to get someone to schedule a follow up. I contacted Frigidaire and they say they have done their part. I don’t know how is dropping the ball, I just want my appliance fixed this time.

Got the job done. But severely overcharged and wouldn’t show us what he did. $450 for 30 minutes of their time. Also tried to sell us a service we don’t need. If you are desperate, which we were, they’ll do but it’s gonna cost.

Technician was great……very knowledgeable! The automated appointment was a nightmare!! Last week I was notified for two different dates…….a third date he showed up by me calling……not technician fault ( he wasn’t notified) by AI!!! Same thing this week……scheduled one day then another day…….again I had to call automated service. The automated system is USELESS due to major scheduling problems!!!!!!!!