HVAC reviews in Rose Bud, Arkansas

I'm feeling deeply grateful for Matt Baker of Rose Bud Heat and Air this morning (and so are my three cats and Golden Retriever).

We have trusted Matt with all of our HVAC needs for over 20 years, and not once, not a single time, have we had a less-than-stellar experience, with him or anyone on his team. Our air conditioning went out last night, and I messaged his business page after hours, not really expecting a response until morning. Matt replied right away, and he was at our house first thing the next day to take care of it. That kind of responsiveness and genuine care isn't an accident, it's simply who Matt is.

Over two decades of business with someone tells you everything you need to know about their character, and Matt has never once given us a reason to doubt his integrity. He is honest, hardworking, fair, and truly invested in taking care of the people he serves. We don't say this lightly: Matt is the gold standard for what a business owner should be, and we count ourselves lucky to have him taking care of our home all these years. We appreciate him more than words can really capture. If you want someone you can trust completely with your home, look no further.

Quality service reasonable rates.

I hate leaving negative reviews, but I feel obligated to share our experience so others can make an informed decision. Unfortunately, I would not recommend this company or the technician Matt.
My mother used his services in the past and things were fine initially, but over the past two years there have been repeated issues. Appointments are frequently canceled or he simply doesn’t show up when scheduled. When he has come out, his behavior has been concerning enough that it made my elderly mother uncomfortable. He acts high and confused.
Because of that, I’ve started going over to be present whenever he was scheduled to do maintenance or repairs. My mom didn’t want to stop using him because she loved his Dad.
Recently, my mother had to call another company from Conway to look at the system because of ongoing problems. Their technician told us that work had previously been done incorrectly, which likely caused the expensive issues we are now dealing with.
I attempted to call Matt to discuss the situation and the repair costs, but the conversation was very concerning. He was slurring his words and speaking incoherently, making it impossible to have a productive conversation.
I don’t know what is going on personally, and I sincerely hope he gets whatever help he may need. However, based on our experience over the past couple of years, I would strongly recommend using another company unless you want to risk dealing with costly repairs later.
***The Owner Matt Baker, states this isn’t him when it is. The service Ticket was under my elderly mother’s name in Rose Bud. I even called and spoke to Matt directly on the phone which was not beneficial because he was slurring his words and the conversation made no sense. Now he is claiming my reviews are fake and blocked me on Facebook from responding to him. He is trying to cover is butt because he messed up. Sad he even reviewed his own business on Google to try to ensure word doesn’t get around. I’ve submitted everything to the Better Business Bureau.***

I hate leaving negative reviews, but I feel obligated to share our experience so others can make an informed decision. Unfortunately, I would not recommend this company or the technician Matt.
My mother used his services in the past and things were fine initially, but over the past two years there have been repeated issues. Appointments are frequently canceled or he simply doesn’t show up when scheduled. When he has come out, his behavior has been concerning enough that it made my elderly mother uncomfortable. He acts high and confused.
Because of that, I’ve started going over to be present whenever he was scheduled to do maintenance or repairs. My mom didn’t want to stop using him because she loved his Dad.
Recently, my mother had to call another company from Conway to look at the system because of ongoing problems. Their technician told us that work had previously been done incorrectly, which likely caused the expensive issues we are now dealing with.
I attempted to call Matt to discuss the situation and the repair costs, but the conversation was very concerning. He was slurring his words and speaking incoherently, making it impossible to have a productive conversation.
I don’t know what is going on personally, and I sincerely hope he gets whatever help he may need. However, based on our experience over the past couple of years, I would strongly recommend using another company unless you want to risk dealing with costly repairs later.
***The Owner Matt Baker, states this isn’t him when it is. The service Ticket was under my elderly mother’s name in Rose Bud. I even called and spoke to Matt directly on the phone which was not beneficial because he was slurring his words and the conversation made no sense. Now he is claiming my reviews are fake and blocked me on Facebook from responding to him. He is trying to cover is butt because he messed up. Sad he even reviewed his own business on Google to try to ensure word doesn’t get around. I’ve submitted everything to the Better Business Bureau.***