Home Services reviews in Sherwood, Arkansas

Natural State has been wonderful to work with. They are responsive and problem solve when an issue arises with our pool. Highly recommend!

I recommend Natural State to all of my clients and so far 100% of them have been happy with the service. Nichole has saved deals for me multiple times. I highly recommend them!

Nichole was very responsive and scheduled us for a pump repair in a timely manner. Alex was thorough and knowledgeable in replacing our pump. We look forward to using their services again.

They did ok last year installing a new pump. But now the pump stopped working and they seem to only have 3 employees. Ones on vacation and no one can start our warranty exchange for days. They don't seem to care and even had attitude about it.

I hate leaving ugly reviews, but I would also hate it even more if something like this happens to another person. I feel like we have been scammed by Natural State Pool and Spa after reading other people's reviews and realizing that we are not the only people who have been completely ghosted after paying in full. My husband and I paid for services in full over 3 weeks ago now, only for nobody to ever show up or contact us. We have called, texted, emailed, and sent a direct messages on facebook with no reply. There is not even a physical office location that I can find to stop by to talk to a person. We have reported this to our home warranty company that assigned them to us, and they have not had any luck getting in contact with anybody either. Super frustrating.

Edit to add: Our warranty company finally got in contact with Natural State after several attempts, only to be told excuse after excuse. The owner reached out to me via Facebook stating that I am "a warranty customer NOT a direct pay customer" meaning we are not priority, even though we did pay directly out of pocket over $500 of what our warranty could not cover. So to sum up this review, I am speechless at how we have been treated. 0/10 would not recommend.

I wasted this past month waiting for this company to show up and open my outdoor inground pool. They rescheduled 3 previous times only after I spent days trying to reach them. We had to resort to calling from different phone numbers to get them to answer. Today was the last straw. They didn't show up as promised again today and once again tried to reschedule for next week. Their initial excuses when you could reach them was staffing issues. We have tried to be understanding and patient. But, after a while enough is enough. They are unprofessional and ghost you. If I could give Zero Stars I would.

Truly incredible service, and very reasonable prices. The day I called they sent Bobby out to diagnose our broken spa, and although they didn't have the part they needed on-hand, they gave me a substitute part in the mean time, and as soon as the manufacturer's part arrived in the mail, Bobby was back again to install it. These guys are truly great at what they do and will be the first company I call for all my spa's needs in the future.

I had a pipe for my pool burst and they gave me nothing but the best service, called me immediately and gave me their undivided attention until my issue was resolved. They are professional and very knowledgeable with what they do. I 100% recommend them.

We developed a relationship with this company when our pool pump went out and our home warranty company sent them to help. Very professional but also very personal. They take care of their customers like family. They took care of our pump need plus helped us understand our entire pool system better. We have actually continued to use them for weekly chemical checks because they are super reasonable. Highly recommend!

People need to understand that pool businesses are BUSY in the summer. Someone that has owned a pool for years understands this.
These folks truly care about their customers, and do their best to go out of their way for minor pool equipment repairs. The owner showed up at my home at 7:30 PM on a Friday to replace a salt chlorinator. He didn't have to do that, but he did. Is he always available to do that? No, he's not. But you can bet that he'll try.
We've had noting but the best experience with the Natural State pool crew.
We've used them for personal repairs/service, as well as through our home warranty.
They will see your service order through, and are happy when you're happy.

For new pool owners, get smart about pool chemistry. Kill phosphates in the spring. Get a salt water chlorinator. Shock once every week to 10 days depending on use.

Terrible service! We recently purchased a house and were referred to this company by the sellers due to the great service they had provided them in the time they lived here. The owner of the company agreed to come give us a tutorial on the equipment to get us started. After 2 months of unanswered texts and inability to schedule a date, we still have not had a visit from any employee, let alone the owner. I am not one to write reviews good or bad, but don't appreciate getting the run around. As a new pool owner, this is vital information that could have saved me money. If they did not have the time, they could have referred us to another company at the very least.

Very nice and professional! Would definitely recommend to anyone looking for hot tub services. Our hot tub (came with newly purchased house) is pretty old and instead of nickel and diming us, they told us the truth and to not waste anymore money on it. Kudos to Nichole, Kim, and Bobby for being extremely courteous , helpful, and professional!

This is our first year using Natural State Pool and Spa and we couldn't be happier. We called them out to open our pool and was devastated when it was green but they told us not to worry that everything was going to be okay. Not only did they turn our pool back to blue (yay) they also told us how that happens and now we know what to do differently for next year. We also do the weekly cleaning services and Jacob (our guy) is awesome. He calls/texts when he has questions and educates me when I don't know something. He has been wonderful. Everyone I've talked to at Natural State Pool and Spa has been super polite and super sweet since day one. As customers we are going nowhere.

These guys are awesome! Nicole handled everything in the office made sure we got the right parts and when replacing my salt cell noticed my motor going out and took care of contacting warranty company and getting everything done. They are all very friendly, professional and answered any question I had. I’ll be a life long customer and will always recommend them.

I was assigned them by my home warranty company to fix my pool heater and could not have been more pleased with the service. Bobby was AMAZING. They scheduled promptly, he followed up quickly, and tirelessly answered my questions. I was able to not only resolve my issue, but gain valuable insight into other problem areas I was experiencing with my pool. Bobby communicated clearly, was very knowledgeable, and was overall a very kind person. It was absolutely a joy to have had him out for this fix. Highly recommend!

They provide amazing service! Kim maintains my hot tub on a regular basis for my short term rental and is always on schedule, does a fantastic job cleaning like it is her own and goes above and beyond to find ways for me to more accurately monitor my hot tub remotely. Guest safety and hot tub mechanical health is always top of mind - they know everything about hot tubs! I can call with any possible question and my call is always answered very quickly. She's even cleaned the hot tub on an emergency basis and did it with a wonderful attitude. Without them I could not offer a hot tub to my guests, they are awesome!

If I could give a 0 star review I would. Scheduled an appt for hot tub service with them, and they were a no show. Called, and they claimed we weren’t on the schedule. Made another appt, and they didn’t show. After leaving multiple voicemails and texts, they called begging for another chance stating that “we wouldn’t regret it”. Against my better judgment we gave them a third chance and to no one’s surprise…..no show and did not return calls. HORRIBLE way to run a business, just so disappointing. Try to support small business and this is how you get treated. If a company doesn’t want the business, just say that up front and don’t string me along for over a month.

I’ve been a loyal customer of Natural State Pool and Spa for three years, and I can’t recommend them enough. Initially referred by my home warranty company, their prompt response and skilled repair convinced me to switch to their weekly pool service. As a small business, they excel in personal service. Owners Nichole (manager) and Bobby (technical lead) are knowledgeable and accessible, always addressing concerns directly. Kim, who oversees pool cleaning, is equally reliable and proactive.

They’ve handled weekly cleanings, fixed leaky valves, repaired pool heaters, replaced my filter, salt cell, and fire pit, and repaired connections—all done right the first time. They’ve even sourced cost-effective equipment and referred me to trusted professionals for specialized work like pool replastering. Their work is consistently high-quality, and I’ve never doubted their expertise.

As a growing business, they’ve faced minor challenges, like staff turnover, adapting to a new invoicing system, and a brief period with a subpar answering service. These caused slight delays, but Nichole and Kim quickly resolved them. Any other delays stemmed from external factors like parts shipments or warranty approvals, not their control.

If you prefer impersonal corporate service, look elsewhere. I’ve tried that and found it lacking. Natural State Pool and Spa’s attention to detail, personal touch, and direct communication keep me coming back. For reliable, quality pool care, they’re the best choice.

After using this Company I have watched and personally witnessed the failure of this Company. And I would not have given them even 1 star but it made me! Service was as expected in the beginning. After installing our new liner (first 1 was measured wrong) and we had to wait for a second 1. The liner is now pulling away from pool. I have had nothing but problems after the opening this year. It took 2 months and many phone calls and my pool is still Green. I have heard many excuses from this company (I will give them Rain Day excuse…and a mailbox that is full for over a month…text personal and company phone with no response at all and it has been 2 weeks that she told me someone would be here to treat the pool. We paid $500 just to open our pool. I am posting photo of our pool to date and the 8 places the liner is pulling away from the pool. Just beware of this company…they seem to have it together but far from it!

Absolute best in the business.

Quality work with good prices