HVAC reviews in Ward, Arkansas

Es un bonito lugar

Great guys

Great service

Quick and found the problem quickly .

Great Business and Great Guy !!

Great service very professional and knowledgeable technicians

Came on Sunday and got my air back on after a miserable Saturday.

Great group of people! Very knowledgeable and reliable!

Awesome people and very fast at getting here when needed. Thankful!

Have used them for years, always excellent. Polite and fast.

Outstanding professional service with a quick response time! Quality repair at a affordable price! I’m completely satisfied!!!!!

Called Steve and within the day they were taking care of our AC issues. Very professional and very reasonable.

These guys are fast professional and courteous. They are also super experienced and do amazing work. Will be a customer for life.

Steve Hester & Sons did a great job on our ductwork. Professional, quality work at an affordable price.

I have used Steve Hester and Sons for quite a few years now with my electrical, heating, and air needs. They are awesome and very professional. I would highly recommend them!!! :)

These guys are wonderful! I have never had a bad experience with them. They are always on time, even come out on the weekends. I love that it is a family run local business.

Technician was knowledgeable and fast. Extreme good manners. I recommend this company to anyone who wants an honest repair. My technician was Lee Bennett. Thank You Bobbye Blair

As always, they do a great job... A/C, Heat, Electrician and other construction type work... There number is in the book...

The Hester's have always taken care of both my personal and business heating and air with personal care. They are quick to respond if I have any issues day or night. I wouldn't trust anyone else and I suggest them to anyone who asks.

Rude, argumentative, unresponsive and belittling to me. Services provided were intended to repair/resolve ongoing issues with HVAC but same issues keep happening. Practically begged for someone to come help and was told again that everything was normal. So why does my unit continue to freeze up and not provide a comfortable environment???? summer and winter?? Still having same problems and the company ignores me. Ordered air handler that wasn’t compatible with my condenser(caught that in time), but then still replaced it with wrong model. On third one now in 2 years. Has the talk but not the walk. Still suffering here.

My fiance called months ago back in May to have a coil replaced in the upstairs unit(diagnosed last year to have a leak. We have yet to see the coil, or hear an update about it except 1 around the 24th of July, being told it would be in Monday, but we have yet to hear back it have the coil installed). We have 3 kids in the house and the other day we called for a top off on refrigerant because the house was heating up. Someone would be out we were told. No call. No knock, just a note saying "sorry we missed you" with a time and the person who showed up. Havent been able to get a call back or have anyone else out since. Needless to say we had to call another company because it was 85°F (105 on a wet bulb) and climbing and my fiance had been out of town the week of the 24th(the week the refrigerant was gone and the a/c quit)
My fiance has always had good luck with Steve Hester in the past, but this year when we really needed him, our calls were not returned, and service has no been provided. An update or check in of any kind would've been appreciated. We understand this is a busy time and shipping is not controlled by this company and it's out of their hands, but to be waiting for 3 months then get. Call saying it's on its way and also not have service to add refrigerant when we have kids in the house, is unacceptable. We always try to support the local and small businesses because we like the personal relationship and being treated like not just another invoice number..but in desperate times, another company was called and an honest review has been given.