Prime Air Mechanical Inc.

We needed heating ASAP after our furnace gave up, which added a lot of stress to the situation. A service technician arrived at our Pasadena home on a Saturday and thoroughly inspected our system before trying out different options for repair or replacement. We were surprised by how understanding and patient he was, especially considering we'd chosen him over other options. The crew didn't push any sales tactics and kept the workspace tidy as they removed the old units. Throughout the process, Roger was quick to answer our questions, which helped us feel more at ease. His prompt service and professionalism earned our trust, leading us to decide on simultaneous replacements for both AC and furnace.

This company exceeded expectations, making for an exceptional experience from start to finish. Their dedication to fixing my old appliances, including my central heating system and dryer, was truly impressive. They responded quickly, arriving the same day I called, which I wasn't expecting but was greatly appreciated. The technician, Roger, showed a clear understanding of my old central heating system and is now waiting on parts to complete the repair. What struck me most was how they prioritized finding a solution over selling a replacement unit - it's clear they genuinely care about their customers' needs.

I had a problem with my heating system blowing lukewarm air. Called them on a Sunday morning for an appointment, and Roger arrived promptly as the technician. He quickly identified the issue - a faulty draft inducer fan. He replaced the part and installed a new capacitor on the same day. My heater is now working correctly. Given the short turnaround time, I'd definitely recommend this professional HVAC team.