All reviews for Prime Air Mechanical Inc.

We needed heating ASAP after our furnace gave up, which added a lot of stress to the situation. A service technician arrived at our Pasadena home on a Saturday and thoroughly inspected our system before trying out different options for repair or replacement. We were surprised by how understanding and patient he was, especially considering we'd chosen him over other options. The crew didn't push any sales tactics and kept the workspace tidy as they removed the old units. Throughout the process, Roger was quick to answer our questions, which helped us feel more at ease. His prompt service and professionalism earned our trust, leading us to decide on simultaneous replacements for both AC and furnace.

This company exceeded expectations, making for an exceptional experience from start to finish. Their dedication to fixing my old appliances, including my central heating system and dryer, was truly impressive. They responded quickly, arriving the same day I called, which I wasn't expecting but was greatly appreciated. The technician, Roger, showed a clear understanding of my old central heating system and is now waiting on parts to complete the repair. What struck me most was how they prioritized finding a solution over selling a replacement unit - it's clear they genuinely care about their customers' needs.

I had a problem with my heating system blowing lukewarm air. Called them on a Sunday morning for an appointment, and Roger arrived promptly as the technician. He quickly identified the issue - a faulty draft inducer fan. He replaced the part and installed a new capacitor on the same day. My heater is now working correctly. Given the short turnaround time, I'd definitely recommend this professional HVAC team.

I'm pleased with my decision to hire this company. I had an issue with my air conditioning unit's fan constantly shutting off and wouldn't restart after a few days. When Roger arrived, he quickly identified the problem and discovered some other potential issues that could have been major. He took photos and provided a fair estimate.

After contacting other companies, I was unimpressed with their responses - one couldn't even diagnose the issue, while another found the same problems but wanted to charge much more. In contrast, Prime's technician, Roger, did an excellent job despite limited workspace and high temperatures. My AC is now working flawlessly, and I'm no longer bothered by this sweltering LA heat.

I received quotes from three companies for replacing my old gas water heater and oversized AC unit with heat pump alternatives, which required relocation of both units and various electrical, plumbing, and drywall work. Prime Air Mechanical offered a competitive price and provided a detailed breakdown of costs and rebates, making the process smoother. Their work was carried out professionally, and the inspector's inspection passed without issue. Although I initially encountered an issue with a mixing valve, they promptly returned to resolve it. Overall, I'm impressed with their service and professionalism.

We hired Prime Air eight years ago for the installation of our AC and heating system. When the AC stopped working last week, we called another company to assess the issue, but they wanted $1,900 just to replace the primary drain pan - an extra $3,400 on top if they replaced the whole coil too. We were about to pay them when I asked Prime Air to take a look first since they installed it. Their technician, Roger, arrived and discovered the problem was just a clog in the drain. He fixed it in under 30 minutes, reminding us we still had two years left on our 10-year warranty. It's reassuring to know Prime Air is honest and their prices are reasonable. If you need reliable service, don't hesitate to use them - you won't be disappointed.

Prime Air Mechanical delivered on its promise. After a frustrating experience with multiple quotes, I reached out to the HVAC team and was greeted by a stark contrast. Roger showed up personally and set the tone for professionalism and honesty. The follow-up crew was equally impressive - friendly, efficient, and well-organized. Their installation process was seamless, with clear communication throughout. My AC unit was removed and replaced in one day, and I was kept informed every step of the way.

I was initially quoted a couple of days out for an appointment. However, after explaining the urgency of needing AC at my business location, Prime Air Mechanical quickly found a technician available. The tech arrived promptly and resolved our issue efficiently. They also offered practical advice to minimize future expenses. Their service exceeded expectations, and I highly recommend this team.

The team did an excellent job at my apartment, including removing and installing a new central HVAC unit. Roger, the foreman, was particularly helpful and accommodating, answering all my questions with understanding. Due to COVID protocols, his staff wore face masks during the work. Although it took some time, I'm impressed by the quality of their work. What matters most is that both myself as a tenant and the homeowner were satisfied with the service. Their attention to detail is top-notch.

I hired Prime Air to kick off a brand new five-ton horizontal split system in my single-family home. They sent Roger to assess the job and give me a quote that was timely, fair, and spot-on. The next day, they showed up on schedule and brought their A-game - professionalism oozed from every pore. Roger was top-notch: friendly, considerate, and got the job done efficiently, even when it ran well into the night. Despite the extended work hours, he stuck to the original price quote and prioritized quality over rush jobs. If you need reliable climate control, Prime Air's your best bet - hands down.

Working in the kitchen with the air con broken was a huge headache, not just for us staff but also for the customers who were getting increasingly uncomfortable. I tried calling around, but it wasn't until Roger arrived that things started to move. He got here on time and understood the situation - we couldn't just shut down service while he worked. It turned out a blown capacitor and clogged drain line were causing the problem, and he had the parts with him, so they could get the unit up and running again quickly. I'm relieved that our dining area is now comfortable without worrying about losing revenue overnight. Roger really saved my shift - I'll definitely be keeping his number handy for next time the rooftop unit fails.

I was really frustrated when my heating started malfunctioning during a heatwave, but thankfully I had a decent experience with this company. The person who answered my call was very understanding and didn't leave me hanging for long. They got me scheduled quickly and even gave me a heads up before the technician arrived. When Roger showed up, he explained that dust buildup on my coils was clogging my system and actually took the time to clean them, rather than just selling me a new unit.

I hired the company after my 20-year-old Rheem finally gave out, leaving me with a flooded bedroom and mold issues. The technician arrived promptly, and I was impressed by his enthusiasm and professionalism.

He explained the installation process and options clearly, presenting three choices based on my budget. He also promised a quick turnaround, which was convenient for me. His team executed the installation flawlessly, making sure everything was spotless and new.

When I installed a Nest 4th Gen thermostat, an issue arose during setup, but the technician stuck around to resolve it after an additional two hours of work. I'm pleased with their service - they're straightforward, friendly, and deliver high-quality work.

I appreciate having a reliable HVAC team nearby, especially in Altadena. Their maintenance-free package for 2 years is also a plus. Overall, I highly recommend them without hesitation.

Having an air conditioning unit fail in the middle of a hot workday is disastrous, so I appreciated the swift response when my rooftop AC started blowing lukewarm air on a Tuesday morning. Roger arrived within two hours and diagnosed the issue with low refrigerant levels, replacing the blown capacitor before our afternoon shift even began. It's reassuring to find an expert who recognizes that lost time equals lost revenue and doesn't prolong repairs unnecessarily. He was very accommodating regarding our loading dock schedule and took care of inspecting the filters on the other units while he worked on the roof.

Our AC stopped working, but the repair guy showed up on time as scheduled. He quickly identified the issue and had the necessary part with him - within minutes, our home was back to normal cooling. The technician was courteous, speedy, and seemed genuinely knowledgeable about his work. I'd definitely recommend this service again.

I called yesterday and had someone arrive bright and early this morning. They helped us install a Google Nest thermostat, removing the old one safely and connecting it to the various cables running through the wall. It took some time to ensure everything was working properly. We really appreciate Prime's service for our home - their attention to detail is top-notch. One of the most helpful things they did was provide step-by-step instructions on how to use the new thermostat, which was especially valuable since my parents are elderly and need help with this kind of thing. Overall, I'm very satisfied with the service and will definitely be using them again for our next HVAC needs.

The team from Prime Air did a great job replacing my furnace. Their installers were pleasant to deal with and seemed genuinely confident in their work. As someone who's always been hands-on and has experience in the trades myself, I appreciated the professionalism they showed. The removal of the old unit was efficient, and the new one was installed neatly and cleanly.

Roger and his team delivered exceptional service. Our 13-year-old AC unit was on its last breath, struggling to keep up. He broke down the issue, explaining that our outdated equipment couldn't meet new regulations due to refrigerant restrictions. The old system would only provide a temporary fix before it'd need replacing entirely. We were hesitant but Roger's assessment checked out with ChatGPT - his advice to ditch the old unit and upgrade was spot on. He showed up promptly, kept us in the loop, answered questions thoroughly, and treated us with respect. No surprises here.

Great service from Roger, got me up and running quickly, even in this cold weather. He fixed my heater and it's working properly now. The tenants are happy with the maintenance work done. Appreciate Prime Air's prompt response - I'll definitely be using them again when I can. Thanks for a job well done.

We had to swap out an old HVAC system that was nearing its 18-year mark. We chose to put it on our two-story roof. The representative showed up and broke down the job's details and offered a reasonable price quote. They arrived promptly, conducted themselves with professionalism, obtained necessary city permits, and finished the installation in just one day. Impressed by their efficiency and value.

Here's a rewritten review in different words:

We've had Prime Air Mechanical service our rental townhome for two years, and they consistently delivered top-notch work. When we moved to the Normandy Heights area, we reached out for a system inspection. The technician arrived on time, was incredibly knowledgeable, and provided an accurate quote to replace our HVAC system. They worked efficiently, saving us a significant amount of time and hassle. Friendly, communicative, punctual – they truly exceeded expectations. Highly recommend!