All reviews for Perfect Star Heating, Cooling, & Electrical

Great Service! Great Price! Diagnosed and fixed the problem within a few hours! Electrical issues can be tricky, these guys obviously know what they are doing. Thanks again!

David and his team (Emanuel &Willie) arrived on time, were polite, respectful, professional, did a great job and finished the install of my new furnace within the time they said it would take. They cleaned up after themselves and were good communicators. They also charged significantly less, than their competitors, for a better, more efficient unit. I would definitely recommend Perfect Star to anyone needing heat system maintenance or anyone needed to replace their current system.

Had the HVAC system serviced. The technician Raymond was very courteous and informative about the diagnostics performed. He showed photos and the ranges needed. I learned a lot and will continue with my annual service with Perfect Star moving forward.

Dylan was very professional and knowledgeable. He walked me through everything to make sure I knew what he was doing and what the issues are. I look forward to the estimate and working with him to replace my very old system.

Dylan went above and beyond to make sure my AC unit was working properly and gave me great advice on next steps. I will definitely call again if anything else comes up. Thanks again!

After getting at least three bids, we decided to go with Perfect Star Heating and Air for a total replacement of our 20+ year old HVAC system before the heat reached triple digits. From the start, Bob Caldwell was great to work with in understanding our Heating/Cooling needs, his communication throughout the entire process was excellent. Day of the install, our team of Jesus G., JT P., and Bryan A. completely knocked out our project in one day in very impressive fashion. The work was quality, they were very professional, and Jesus did a great job in troubleshooting our issues with Google Nest to get it to work with our brand new system. We are very happy with our decision to go with Perfect Star and our new Lennox unit works great!

So I hired Perfect Star to install a new HVAC a couple months back, and they did a fine job, worked great, fair price, professional crew. Flash forward to today with crazy rain in CA, and I start getting a leak in my roof right below where the HVAC was installed. I called Perfect Star and asked if they can you come take a look. They show up 45 minutes after I call, and it turns out I just had over a foot of standing water on my ceiling because all 12 roof drains had clogged. Clearly not Perfect Star's fault, but Marvic the technician was happy to help. He spent an hour unclogging all my drains and saving my home from even more serious damage. Above and beyond does not even begin to cover this. I was a satisfied customer before, now I am a customer for life. I give 1000 out of 5 stars, which makes no sense, but neither does the kindness which Marvic exuded throughout. I am feeling extremely grateful that businesses with such a focus on service and customer satisfaction like this one even exist anymore. I now must go re-evaluate my world view.

I am so happy we chose Perfect Star to install a new HVAC system. From start to finish, this company is top notch. The sales person, Gilbert, was honest, trustworthy friendly and professional. His quote was competitive and fair. When the team arrive to install the new system, they were absolutely the most professional team we have ever employed for construction type work. The technicians were Jesus G, JT and Tyler. Each one was outstanding. They were knowledgeable, detailed, respectful of our house, and polite. They cleaned up everything after they finished, ensuring the house was returned to its original state.

We received estimates from five HVAC companies. The Perfect Star rep Gilbert gave us confidence in the company’s ability to deliver excellent service. He offered a great package, and we wanted to support a local business. They donate to many local charities, and that was a big plus too. I highly recommend Perfect Star.

Tech showed up on time, covered his shoes, then proceeded to the job location. Very courteous. Wanted to swap out some fluorescent fixtures for LED ones. Rather expensive! Thought to do 2 out of 5 but he did so well that I went ahead and sucked it up to have him do all of them. Happy as a clam!!!

Juan Torres did a great job at both diagnostic and repair. He explained everything thoroughly giving us a sense for the working of the overall system and what might be causing our issue. Couldn't be happier.

Perfect Star always provides top notch service. My membership ensures that my HVAC system is inspected twice a year to ensure that everything is in proper working order in time for summer and winter seasons.

Excellent, personable service. I was able to get appointment the SAME DAY!!
Given the diagnostic results, we brainstormed the Possible reason for the observed results and decided on a future action plan. Jesusbooked me an appt with his in-house electrician to eliminate one of two reasons for the problem. The clerical staff answers calls with end greeting, “How can I make you smile”?
Strongly recommend

Anthony was awesome! Came promptly at 7 am on a Sunday in the middle of a heatwave to replace an outside fuse.
So grateful. Extremely knowledgeable as well. Great company.

Great experience from initial quoting to installation. Jesus and his crew were great - on time, professional and worked efficiently and left the place spotless. Highly recommend.

Prompt, pleasant, reassuring, and answered all my questions and concerns. He inspected the furnace system; both in the inside of the home and the outside where the condenser is located. No deficiencies or needed-correction identified and explained them to my understanding. Thank you.

This service call is neither for repair or maintenance. My call was to have the unfamiliar sounds to me after the furnace was turned on for the first time since the installation.

We are getting a new heater next week! This is a high rated company by BBB, Best of Bay Area, Diamond Certified. A family owned and local company, they offer great service and came in with a lower price than the other bid. Can you get a text?

We had an appointment with Elvin Geronimo, the Project Manager for Perfect Star, to give an estimate for a heat pump installation. I was impressed with his attention to detail and methodical approach in making the estimate.

We were having problems with the A/C unit in the backyard not turning on. So I called Perfect Star Heating, Cooling and Electrical and made an appointment for the next morning. Gio, the technician, arrived within the time window and I explained our A/C issue. He quickly ran diagnostics and determined the problem area. Gio explained the component that had malfunctioned and its affect on the performance of our A/C unit. I was given a price to replace the component with 20% discount given I am a member. The new component was installed quickly, now our A/C unit is working as it should be given its age. No pressure to do other work on the unit, simple direct, honest work. I highly recommend Perfect Star Hesting, Cooling and Electrical for your A/C needs.

Gilbert was great informative representative, Austin and Jesus were great supervisor and job foreman and the crew were very friendly and clean. Job well done!!! Heat pump installed!

Gil is a very gentle , cooperative , knowledgeable and patient person . He explained each and every step of the process and involvement of needed folks and approval process in a very elaborate manner. He did all preliminary inspection leading and explaining at each and every step of the process and finally won my business.

Symond Marasigan and Russ did all the installation from removing the old unit to installing the new one , all insulation , city code compliance and above all - with a pleasing and welcoming smile. Both were very knowledgeable and skilled in their work and explained in details every time I asked them questions related to why's of the installation. They took care of the property by putting booties on and spread good quality thick cloth tarp on the stairs, as the 2nd floor AC/ Heating system was getting replaced, and around the work area. They cleaned up and vacuumed the work area thoroughly. Before leaving they explained one more time , what got installed , operation modes etc . I highly recommend Perfect Star for your new AC/ Heating job - whatever it may be - repairs , inspection or new installation. You can't go wrong with this skilled team .

Perfect Star did an excellent job replacing our heating and air conditioning systems with two TRANE heat pumps and re-ducting our two-story house. We are completely satisfied and give them five out of five stars. Continue reading for more details.

The process started with Chuck, their sales guy. He’s very experienced and was determined to give us the best possible price, proactively making us aware of various discounts we could receive. He quoted us on one brand, but we were interested in TRANE. We had quite a number of quotes and e-mail discussions as I inquired about different equipment and related costs and benefits. He always replied quickly and didn’t show any signs of getting tired of my questions and requests. I’m an odd duck in that I was willing to pay a bit more for the most “green” and efficient system, even thought the payback might be slower. But we locked down the choices, and I paid less to Perfect Star than the other company I was looking at. Chuck got us scheduled for October 17th and allowed four days for the installation of the two 3-ton air handler/compressor systems and re-ducting 13 vents.

Chuck arrived on installation day a bit earlier since I had to join a conference call early that day. We walked through the job. Then our two main technicians arrived as planned on time. Chuck made a good handoff to the installers and exited. Austin C. was the lead technician and his right-hand man was Ismael V. These two worked their @#! off, moving fast, totally focused on the work. They kept our house clean as they worked and especially at the end of the day. When I had any questions, they were happy to answer and explain. In every interaction, they were positive and friendly. I’m a skilled DIY guy and can tell you their work was clean.

Their goal was to get the job done in three days. On the third day they did the ducting work as well as finishing up the equipment install. They brought in the troops, adding Mortin J., Keon G. and Preston S. They were under the house and in the attic, pulling out the old duct and putting in the new. We asked them to move one duct six feet over and they did that well. The last day went long, until about 6pm. Then Austin took me on the final walk through. The day earlier, I had noticed two minor flaws in the install of the outdoor condenser units. I debated if I should even mention it, not wanting to be too picky. In the end, I decided to say something. When we got to that part of the walk through, I was surprised and delighted that they had already noticed both flaws and fixed them.

The AC worked great from the start. But two days after install, when it got a bit cold, we tried out the heat. It didn’t work! I called Perfect Star HQ, and 35 minutes later Danny, one of their technicians, pulled up to our house. Fast! It turns out it was a thermostat setting (that honestly, I may have unknowingly messed up). He showed me what was wrong, corrected the setting, and voila, heating worked. Danny also adjusted some attic ducting dampers they had put in (we didn’t have that before, and I didn’t know they would add in dampers, but I guess its their standard practice) so the air would come out in a more balanced fashion. In retrospect, maybe they could have done a bit more “thermostat training”?

Overall, this company is determined to please their customers. And they certainly succeeded in this case. We highly recommend them.