Sears Appliance Repair

We connected with this company through our home warranty insurance.The technician didn't address all of the issues we had submitted. The fan is still not responding to the thermostat. I dont know that he even looked into that issue. He did, however, look at our cooling issue. We were told that the problem for not having cold air is due to an airflow issue.and probably a blockage in the ventilation/return airflow. Then he tells us that vents/ductwork clean out is not something that they "usually do". I'm not sure what that means. Do they or don't they?? The experience was just underwhelming and I felt like our time and money were wasted. The 2 stars is because they were prompt in scheduling and arriving to the appointment.

Shane(sp) was knowledgeable and efficient. He answered my questions with respect. After he left I found the freezer totally shut off and warm. I called him on the phone he had used. Got voicemail and no return call. Had to file another claim with my home warranty company. Frustrated!!!

Was late and never any update to the scheduled time. Once he inspected the unit, he said that they were determining whether or not they could move forward to fix it. He was on the phone with someone and he said oh yeah, it was really hot in Bakersfield so that could’ve happened… I didn’t think much of it at the time, but then our claim was denied and I realized that whoever he was talking to you on the phone told him that maybe it was a power surge because that’s why our claim was denied. Clearly, there was no evidence to him that there were the power surge. It’s just something they can say to hide behind not to do the repair..