Appliance Repair reviews in Berkeley, California

Had electrical trouble with my Bosch oven, and Zuta sent a tech out to diagnose the problem. I appreciated the advice he gave me, and the encouragement to try and fix it myself. When I tried and failed, it took a while to get Zuta to answer my calls. But as soon as Alex, the owner, heard about that, he made time in his weekend to come over and personally handle my repair. I respect and really appreciate his commitment to his customers. This was a complicated repair, and Alex kept at it until he solved the problem. Will definitely be calling Zuta for all my appliance repairs from now on.

We reached out to Zuta for help with our oven and couldn’t be happier. Mark was awesome—he figured out the issue right away and had a fix ready. Within a few days, our oven was working even better than before. Super grateful and would totally recommend!

I had an issue with my ten-year old KitchenAid dishwasher leaking from under the front door intermittently. It got worse as time went on. After checking the gasket myself and finding no problems there, I decided I really didn't want to tackle the repair myself. I chose Zuta because of their high ratings here on Google, and their availability to come over within a day or two. Mark was great! He diagnosed the problem in about 20 minutes, provided an estimate and got to work. He was able to seal the leak by wrapping the threads around the water heating element with plumbers tape, saving the cost of a replacement part and avoiding the wait for tracking down and shipping it to me. This part is no longer being made, so finding one was part of the problem. Mark took care to make sure to run a few cycles and check for the leak being fixed before he left, and he also followed up with a phone call a few days later, to make sure I was completely satisfied. I am. Five stars!

Mark is honest, hard working, reliable, punctual, and an all around great guy. I can't praise him enough for the hard work. Mark responded quickly to assess the leaking of my dishwasher, even around a holiday, started on a Friday and got it done well in a short time. Highly recommend Zuta Appliance Repair.

Finally, I have found an appliance repair that I can trust.  Zuta is competent, efficient & cost effective.  Besides being nice people, personable & accommodating, I found them professional, trustworthy & reliable.  Alex is up on the latest with all appliances so there is minimum time between a diagnosis and the solution.  In addition to being a good problem solver, he is generous with his time & attention, especially in explaining things & offering suggestions on how to get the most out of your appliances & to prolong their service life.  Now if I have a problem with an appliance, I know who to call.

I cannot say enough good things - got a LG washing machine repair done within a day. They drove a decent distance for the part needed. They were timely, well priced and kept their promise. Highly recommend if anyone needs a repair.

I’m really grateful to the Zuta team for helping me with a Bosch dishwasher issue recently.

They gave me an appointment the day after I called then the team arrived on time and assessed the problem quickly. They clearly explained a proposed fix. Great work. Fair rates. I’ll gladly use Zuta’s services again.

I've relied on Zuta for repairs a couple of times now. As important as the service, which is excellent, their repair people have experience with many brands and have a wealth of information to consider when you need to replace or fix an appliance. They share it graciously and are super customer focused.

I had a bad experience with another repair company, so I was hesitant to call anyone. But Zuta exceeded my expectations! They fixed my oven quickly and professionally.

My almost new Miele washer dies, family is slightly panicking, and I call the top referral on chatGBT, Zuta Appliance Repair, in Berkeley.

They were quickly up to speed on the call, the woman was knowledgeable, got me scheduled easily, and answered all my questions without needing to be prompted, including pricing.

Mark shows up on time, texted when he was a few minutes out, and from the very beginning I liked him, intelligent, friendly, and gave me great advice. He was clearly interested in saving me from unnecessary expenditure, and was very open to giving advice as to how I could trouble shoot it, offering to come back if necessary.

Miele is a difficult company to deal with, and Mark was detailed in his instructions all of which made sense and were easy to follow. And here’s where Mark and the Zuta really showed themselves. I still needed help after trying to make the initial fixes, so, I'm calling for more help, more tech support, cause my family now needs laundry done, and instead of getting tired of me, they're answering texts and offering more help.

I call the shop,...again, she remembers me by name, and the job, she's super friendly, tells me that Mark is going to be in touch, there are several back and forths, every time we talk she remembers me, and has all the details in mind. She clearly cares, follows through with everything she says, always when she said she would. Mark calls me, and walks me through the next phase of fixes.

Mark's on long days, calling me on a Saturday, not trying to get off the phone, very positive, clearly cares, and his advise is solid and very clear. I can’t over emphasize how grateful I am to have him and the shop being so supportive, with my family looking at me,...big question marks in their eyes.

This goes on for more than a week, Mark continues to call me when I’m needing advice and he’s even getting on the phone with Miele (1hr hold times average) and getting info for the fix that I’m trying to do, they're not charging me for all this, I’m stunned, I haven’t had this kind of interaction with a business since…. there were Pterodactyls flying the skies.

So today, after work Mark calls me again, and this time I find the problem, texting him pics, and he’s looking at them and giving me a whole new slew of advice. Again, at no charge, by this point in the process I spent $85 total, for the initial service call.

Zuta appliance is the best service experience I’ve had in years, I feel like paying them for the time they didn’t charge me, just on principle and good manners. I will never look for another appliance repair again, can’t overstate how much I recommend this shop.

Charge was high to my mind. $400+. Or more precisely per AI “…cost to replace a heating element in a dryer is $150 to $350 on average.” Repairman very nice. Zuta responded very fast (next day after contacting them after 5pm).

Cannot recommend Zuta more. They were quick and efficient and got a repair specialist out to our home within 24 hours of my initial call. Bo was so kind and helpful. He really went the extra mile to explain what was going on with our oven. He quickly replaced the part that needed repair and was just absolutely lovely all around. We for sure found our shop for all appliance repair moving forward.

Our dryer had been out of commission since before the holidays. I thought I would get around to trying to fiz it myself but it became clearer it wasn’t gonna happen. In the middle of disassembling and reassembling the whole house, it occurred to me that the ability to do laundry without having to dry everything on the line outside would probably be really helpful! I called Zuta, and they happened to have a same day opening due to a cancelation. Bo showed up, tested the unit to make sure it even needed to be fixed, and then went to work! With all the work we’re doing here, the working conditions were far from ideal, but Bo got it done with limited space to work with. I kid you not, the man is a master of his craft! All while being so incredibly friendly and professional. He gave me a lot of really helpful advice to take into account going forward, and left me with a machine running as good as new. If Zuta’s techs are all even half as awesome as Bo, I’ll happily call them the next time something comes up!

I had an excellent experience with Alex the technician who repaired my Sub-Zero refrigerator. The fridge had stopped cooling properly, and I was worried about losing all the food inside, but the service team responded quickly and scheduled an appointment right away.

The technician arrived on time, was very professional, and clearly knew Sub-Zero systems inside and out. They quickly identified the problem, explained the repair process in simple terms, and completed the work efficiently. After the repair, they carefully tested everything to make sure the refrigerator was cooling perfectly before leaving.

What impressed me most was the attention to detail, honest pricing, and the care taken to keep the work area clean. My refrigerator is now running like new, and I feel confident calling them again for any future appliance repairs. I highly recommend their service to anyone needing reliable Sub-Zero refrigerator repair.

I recently had my oven repaired, and I couldn’t be happier with the service. From the moment I scheduled the appointment, the process was smooth and professional. Alex the technician arrived on time, quickly diagnosed the issue, and clearly explained what needed to be fixed before starting any work.

The repair itself was completed efficiently, and the technician made sure everything was working perfectly before leaving. They also took the time to share a few maintenance tips to help prevent future problems, which I really appreciated. The pricing was fair, transparent, and exactly as quoted no surprises.

My Wolf oven now heats evenly and works like new again. I highly recommend this appliance repair service to anyone needing fast, reliable, and professional oven repair.

We had a dishwasher stop working all of a sudden and had called Zuta to see if they could fix it. The scheduling was very easy and we had Mark as a technician assigned to us. He was very communicative on when he was arriving, he explained everything super thoroughly and came back after parts were ordered with instructions on how to maintain the dishwasher so it wouldn’t break again for the same reason. All in all super friendly and prompt and will definitely call these guys again for any issues!